Andso I thinkeverybodyhere, um, isprobablyfamiliarwithtravelingto a newcountryLookinguponevent, they'retryingtobuy a trainticket, maybe, um, noticingthatwebsiteslook a littlebitdifferent.
And I thinkespeciallyhereinEurope, thisis a nosurprisewhere I'm fromthe U.
And I wantedtojumpjustinto a coupleexamplestowarmusup.
Um, thisisRocket 10 whichistthe e topJapanese e commercesite, andthisThistalkwasactuallyinspiredbysomefriendsgoingtoJapanandcomingbackandtalkingabouthowdifferentJapaneseWeblooked.
Sowhat's differentaboutit?
It's obviouslyit's like a familiarwebsite, right, butit's obviouslyinJapanese.
Um, there's a lotofpointeron.
There's a lotofnavigationoptions.
Um, reallyreadilyclickable.
Um, there's a heavyuseoficonographypairedwiththenavigationitems.
I noticed, um, and I noticedalsothatintheproductimagesthemselves, there's a lotofbakedintext.
Sothemarketingimages, um, I'llhavetextedthemandjusttocompareitto, ah, WesternsiteAmazonontherearefewernavigationelementsingeneral, soalloftheproductcategoriesarehiddenbehind a reallybighamburgermenu.
There's notextintheproductimagesthemselves.
Thetextisnativelyrenderedinthebrowseraroundthem.
It's generallymorespacedoutandtomoveto a Europeanexample.
ThisistheFrenchtraintravelportal.
Um, it's reallynormalhereinEurope.
Youprobablyknowmorethanme.
Um, thatisprettynormaltogeton a train, togofor a vacationortotravelto a newcity.
Um, and I'venoticedthaton a lotofEuropeantransitsites, it's verythedoctorthat's reallyfriendly, rounded, colorlikecandycoloreddesignaestheticwith a reallyheavyfocusonpackagesandhotelsindestinations.
AndsoifwelookatAmtrak, whichisthelargestrailsysteminthe U.
Um, and I thinkit's probablymorecommuterfocused, andsothedifferencesaresubtle, buttheyare.
They'rethey'reright, they'redifferent.
Um, and I'vestartedtowonderwhythey'redifferent.
Um, andas I thinkthroughthem, I keepcomingbacktomybackgroundandstudyingculture.
Um, I alwaysthoughtthattherewereclearrightorwrongwaystodevelopwebsites, likeifyou'regonnamakean e commercesite, itshouldlookthiswayandfiguretobuild a socialnetwork.
Itneedstobesuperexperiential.
Lookedthatway.
But I thinkthatwithin a moreculturalandanthropologicallens, thatmightnotbethebestapproach.
Um, I thinkthequestionofwhyourwebsitesdifferentaroundtheworld, it's kindofanalogoustoaskingwhyarepeopledifferentaroundtheworld, Whichisreallyhardtoanswer.
Um, scientistshavebeentryingtodothatforhundredsofyears, so I'm gonnatryand 30 minutestodoit.
Um, but I thinkitcomesdowntosortofmynewcorebelief, whichisthattechnologyis a modeofculturalexpression, justlikelanguagemusic, dancingfood, Um, andthattechnologythatweuseonphoneslaptopsandipadsarejustanothersocialtoolthathumansusedtoexpressthemselvesandthatevenourtechnicaldecisionsyouknow, theframeworksthatprogramminglanguages.
Um, someresearchersestimatethat, um, theentireworldwillbeonlinebetween 2030 and 2040 onemergingeconomieslikeIndia, Bangladesh, GhanaareadoptingtheInternetreallyexponentialrates.
AndsothisisbringingnewusersundertheInternetinthosecountries, whichiscreatingdemandforInternetserviceisandcompanieswhichwillcreatedemandfordevelopersinthosecountries, andthey'llbeusingandcomingto a lotofthesoftwareandtechnologyandtoolingthatisalreadyexisting.
I canlookupanswerstoquestionsthatwere, youknow, answeredbysomebodyacrosstheworld.
Wecanmoreeasilylearnfromeachother.
Wevisiteachother's countriesforconferenceslike I'm doingrightnow, um, andinnovationsthatwemakeinoneplacelike a cooltrick I pickuphere I cantakehomeanduseinmyhomecountry.
Andthat's a reallycoolthingthatnoteveryindustrybenefitsfrom.
I mean, finally, a lotofusworkforInternetcompanies, andourusersareonline.
It's prettycommontoattractusersfromneighboringcountries, andsotranslationandlocalizationisbecoming a reallycorepartofgrowthstrategiesforinanInternetcompanies.
Um, whetheryou, as a developeddeveloper, canreadthetechnicaldocumentationfor a projectyouwanttotry, um, andhowyouwoulddesign a websiteto, uh, beredin, ah, languagebyyourusers.
So I'd liketogothrougheachoftheseandtalkabouthowdevelopersindifferentpartsoftheworldaredealingwiththessortofdifferenttypesofcontextsandthechallengesthatthey'refacing.
Um, it's a reallybigdiskact, soyouknowEnglishisnomorecommonlyspokeninHindiandcertainlylesscommonlyspokenofinChineseonwhat's happenedhereisthatEnglishhasbecome a linguafranca, whichmeans a commonortradelanguagebetweengroupsofpeople.
Forcomputing, it's actuallybecome a lotmorethanthat.
Englishhasbecome a commonlanguagefordiplomacyandforbusinessandtrade.
Um, andit's not a totallyequitablehistory, either, Um, butadoptingthesecommonlanguagesdoeshave a lotofbenefits.
Thisis a, uhthisisyourlanguageis a notelikelanguageinYoruba, whichis a languagespokeninNigeria.
Um, I thinkprojectslikethiswhiletheyhaven't, youknow, hit a criticalmassyetcouldbereallyusefulforgettingprogrammerswhodon't speakEnglishinthedoorandpastthatfirstreallybiglearningcurve.
Andthenalso I thinkthatdevelopersingeneral, especiallydeveloperswhodon't speakEnglishreallywanttoreaddocumentationanddebugissuesintheirnativelanguage.
IthelpsmakethesenonEnglishspeakingdevelopersliveseasier, andforanopensourceprojector a developertoolthatcandrawmoredevelopersintotheprojecton I think, giventhegrowthofyouknow, theInternetbaseintheyearstocome, itwillbecomeevenmoreimportant.
I reallyhatethegenderedpowerversusnaturenurturespectrum, but I thinkitis a goodframeworkforunderstandinghowdifferentnationsandculturalgroupsmightbedifferentfromeachother.
And I thinkthatalthoughthesethesdifferencesoursubconscious, theyshowupintheway.
Uh, youwouldbuild a websiteorlaunch a productinthesecountries.
Sothisis a websiteforpurchasingticketsfortheGhibliMuseumnearTokyo.
Itis a notoriouslybookedandreallydifficulttogetinto, uh, museum.
Butonthesesitesisreallycommontoseeum, reallyelaborateinstructionsstepbystepwithscreenshotsofthekindofsoftwareyouwouldneedtouseanddowntothebuttonsyou'd presstoget a ticket.
Soyouknowexactlyhowtogettheticket.
Andifyoudon't getone, youknowwhy.
UmandtocontrastthiswiththeBroadMuseuminLosAngeles, firstofall, there's youcaneithershowuporbuy a ticket.
Sothere's a coupleways.
Andonceyoustarttodigintothesite, youseeallthisuncertainlanguagelike, Oh, there's a bestchancetoviewtheexhibitandit's firstcomefirstserve.
IfyougowhichresultsinfunnyRedditthreads, Um, like, wouldn't itbeeasiertotraveltoNarniaon a flyingpigthantoget a tickettogotothismuseum?
Um, and I thinkthatwecanthinkaboutculturaldifferences, notjustinthesereallybroadterms, intermsoflikesocietiesinnations, butalsointermsofteams, teamsthatweworkinorcitiesinourowncountries.
Soatmycompanyribbon, I help I buildtoolsthathelppeoplemanagethepurchasingofhomes.
HereinEurope, therearenewprivacyregulationscalledGDPareso I'm sureeverybodyhereisfamiliarwiththerequirementtogetuser's permission.
Thiosetandusecookies.
Um, andunfortunately, inJuly 3 U S.
SanctionIran, Um, and a developerinIrannamedShaheenwrote a reallygoodblockpostaboutwhatit's liketobe a developerlivingin a countrywithsanctionsimposedonittalkedabouthowreallycriticaldeveloperservice's werecutoff, likegetlabDocker, androiddeveloperjustthedocumentationsiteitselfandevengethubsodevelopersloseaccesstotheircode, thesitesmightgodown.
Peopledon't usetheInternetinthesameway I'm so, forexample, mobiletrafficismuchgreaterinAfricaandAsiathanitisintheWesternHemisphere.
Soin 2018 I think 78% ofvisitstowebsitesinIndiawereonmobiledevices, whereasinthe U.
S, thesplitismore 50 50.
I'm soin a placelikeIndiawhere 3/4 ofInternettrafficisfrommobile, youwouldcertainlybuild a mobilefirstwebsiteor a nativeappbeforeyoubuilt a desktopsite.
Um, andtheseprogressiveWebappsalsotakeuplessspaceon a phone, whichwouldbereallyimportantin a placewhere a lotofpeopleusebudgetphoneswhenthey'renotusingreallyexpensiveiPhones.
Itbecamebetterandeasierforuserstouseactuallyresultedin a betterbusinessoutcomeandmoremoneybeingmade.
Um, sothat's a reallyworldwindtourofjustsomepartsoftheworldandjustsomechallengesthatdevelopersandothercountriesexperience.
I thinkthatitisreallyfun, um, andfascinatingtotalkaboutAndi.
I likeitsortofinanacademicsense.
Um, but I alsothinktherearewayswecanallapplythistooureveryday, andthefirstisthatwecanalwaysbethinkingaboutit, includingdeveloperswhomightnothavethesameaccessasus.
Youknow, I thinkprobablyeverybodyinthisroomspeaksEnglish.
Um, andifyouhavefriendswhoareaffectedbysanctionsandcensorship, weshouldbegivingthem a platform.
Um, ifyoucomeacross a websiteoranapplicationthatisn't whatyou'reusedto.
Soifyoutravelto a newcountryandthingsfeeldifferently, um, trytothinkabouttheculturalcontextinwhichitwasmade.
Whatledtoitbeingbuiltthatway?
Um, trynottoapplyyourownvaluesystem, Thio, uh, anotherpersonoranotherprojectthatwasbuilt, um, with a completelydifferentvaluesysteminmind.
Andthisiscalledculturalrelativity.
It's a reallycoreanthropologicalconcept, andithelpsusavoidusingloadedtermstodescribeuserinterfaceslikeclutteredoruglyortexttaxesoldwhenitmightbemoreof a lackofcontext.
Andi, I thinkthiscangenerallymakeusmoreinclusiveandempatheticwitheachotheraswell.
Soifyouknowthat, um, youryourproducthasusersinaninternationalmarketorthatyourcompanyisgrowingtoattractpeoplefromanothercountrywheretheyspeak a differentlanguage.
Considerputtinginmoreefforttoproviding a trulylocalized, strongtranslationorarchitect.
Yourapplicationtobe a progressiveWebappifyourusersexperienceslowerorintermittentconnections.
I mean, I thinkthatthecompaniesandtheengineersthatdothis, um, we'llwintheheartsoftheirusers.