This is Kent 0 27 years old, living in Tokyo, and this is how he gets ready for his day.

Unlike most Japanese, he prefers to take a short shower in the morning to start his day.

So Kendall's job requires him to change into uniform when he arrives.

But despite this, he prefers to wear suit during his commute.

In fact, it's common for Japanese men to wear suits, even though they will change into another uniform when they reach their workplace.

So today he has high above, which means early ship, depending on the day he rotates with other staff between early shift and night shift.

So von, he says, though his company is careful to avoid scheduling a morning shift following a night ship from the previous day, lives about 15 minutes away from worth by train.

He decidedly lives in a relatively less crowded area.

Mostly residential was some shops and restaurants near the station so that he has direct train line access to Shinjuku Station, the world's busiest train station, with over 3.6 million people passing through daily It's usually more crowded with people at the station, but today is Saturday, so there's far less commuters and salarymen, especially at this time.

So it's quite early this morning, but Kendall's training should be arriving shortly here in Shinjuku.

So how long did you sleep last night?

Uh, OK.

Before he arrives at work, he stopped at the convenience store to pick up his lunch.

Oh, he's paying via phone app, which is relatively new in Japan as about 80% of transactions are still cash based.

So Kendo works at Mata Han, one of the largest casino entertainment companies in Japan.

With six years of history and more than 23,000 employees, Madan offers slot machines and Pachenko, which has become an integral part of Japanese culture, accounting for 1/3 of the Japanese and detail and leisure.

And don't worry.

I'll explain Pachenko a little bit later on in this video before Kendall clocks in.

He usually has a quick smoke at the smoking room next to the main office.

In fact, Japan is well known for its open smoking culture compared to many Western countries.

But from April 2020 Japan completely bands indoor smoking except for designated smoking rooms like this one.

So once clocked in, he has to change into his uniform.

Kanto, what are you doing?

But then stuff in all this.

So he also needs a change into work shoes.

I guess a man knows what he likes, so the company actually dry, cleans all the workers shirts at the end of each day, so they look fresh and clean when they start work.

What's that?

You need to carry more tools with you.

A lot of money to complete his uniform.

He wears a wireless headset in order to communicate with other staff throughout the day.

Is that a floor mat?

Instances, pictures set aside.

He has the free roaming position today.

So Kendall just arrived at work.

He's changed.

He's ready to go.

Now.

He has to go around and prepare the casino area.

Let's see what he does.

But so Ken Toe works as a pachinko parlor hall manager, and his first task of the morning is to ensure that all of the machines are working properly.

Each ecstasy if the balls are moving correctly, balls are not left over from the previous day, and that a guidebook is set on the side of each machine.

He does this one by one for each machine on the floor.

Next, you must ensure that all of the floor signage is working properly, huh?

So you need to clean outside, too.

On this is a line for customers waiting to enter so they can get their first pick of the machines.

The doors actually open at 10 a.m. today, but customers start lining up just before nine.

Interestingly, though, the parlor, who is a morning lottery to decide who gets entered first and their choice of the machine so it's skin does job also organize the line so that customers don't block pedestrians walking through.

Yeah, Like many traditional Japanese companies, 10 does workplace starts the day with the morning meeting called.

But their morning meeting is a little more energetic that most as they perform Kobayashi, which means they practice speaking clearly and loudly in proper language in unison.

Because the pachinko hall is a loud working environment, it's critical for the staff to be able to speak to customers and each other clearly at a high volume.

Now he gets a short break.

You're number one.

How did you win?

Only a poultice is indicative, so there's more than 1000 people line up outside.

I can't wait to see what happens when they all get in here.

Finally, lottery time.

They have a special machine, aptly called Fortune for customers to draw tickets.

And again, it's Kendall's job to organize the people in line.

No, I don't I don't I don't know I.

When the hall opens, Kendo focuses on greeting and welcoming.

Each and every customer enters Wow!

Only a few minutes after opening, the floor is filled with customers.

Now he must walk around the floor to assist the customers if they have any questions or need help.

From here, it appears that he's super close to the customer.

But it's a necessary distance is the hall is extremely loud.

Yea, finally, lunchtime, so his lunch breaks are only 30 minutes long, so he needs to be quick to save time.

He usually eats convenience store food in the office today, even with a curry bento, which actually looks pretty good as part of his job, he also has a bit of computer work.

He needs to verify the hickey Sigi, which is basically a daily record of events from the shift before him.

Stab must report what happened during the ship with things like machines, customers, et cetera, and share with the next shift.

So there isn't a break in their service quality.

So I can tell is doing some work right there.

Let me kind of show you around and show you how this whole thing works.

So Monaghan has Pachenko and slot machine slot machines are fairly universal, so let me explain how to play pachinko.

Pachinko is a type of mechanical ballgame resembling pinball, but instead with many tiny balls and with the aim to drop the balls into a specific pocket in the machine.

If one of the balls goes into the designated pocket called Stata chukka, it will initiate a slot machine like roll on the LCD screen.

If the numbers or patterns lineup, then it's a jackpot and then your winnings.

More balls will be dispensed in the bottom of the tray.

So here's the interesting part.

The winnings can be used to claim various prices like these offered at the front desk, but cannot be claimed for cash directly.

Since gambling is prohibited by Japanese law, Instead, the winning soon be exchanged into gold chips.

Then outside, at a neighboring TUC shop, the gold chips can be exchanged for cash.

Oh, and they even have a nap, which reports a usage history and Winnie statistics from each machine, which is one of the reasons why many customers want to come early and get their choice of the machine.

Now he's back in the hall and similar to the morning he attends to customers.

But as the machines get used by customers, he must ensure that East Machine remains clean.

So he wiped sound each machine it takes trash away from customers.

In Japanese customer service, there's an old saying, Okay, Samawah kami sama, which directly translated customers Air God, which basically means that even if the customers air saying something wrong, you still apologize while also being extremely polite and careful to never get in the customer's way.

Oh, he found a ball on the floor.

In this case, he usually gives it to the closest customers sitting down, So when a customer continues to win, they eventually run out of space for their winnings.

When that happens, can those job is to create more space for them uses this special cart to store the balls or metals, which is locked up so no one steals it.

Oh, I guess the customer has taken a meal break.

So during this time, Kent oh turns off the machine so that other customers can't use it.

This is a coin Connor for the slot machines.

He's also responsible for helping clean the toilets.

Now he gets another short break.

So how many breaks to get in a day?

So what are you doing now?

So he does this several times a day, looking for data errors and potential fraud.

If he discovers a problem, he immediately notifies the floor sap to resolve the issue, insuring that customers have an enjoyable experience.

Oh, there's number one.

He's working on something.

What are you doing right now?

Now he's reviewing the security camera footage.

Apparently, the system can register customers who steal be a face recognition.

The system can even detect these customers despite covering up with hats or masks.

So is part of being the hall manager.

Can't don't must evaluate the floor staff periodically, his company, and besides a superior customer service so frequent evaluations is a crucial part of maintaining the level of service.

Oh nice.

They have a how to play book in different languages for foreign customers.

Oh, she's a new employee.

You can tell by the yellow and green badge on a shirt, and he's going to give her feedback.

Now he tells me that when he was on the other end of the table when he first started, the process allowed him to learn a lot about customer service.

Now it's his turn to write up the ticket Ziggy for the next shift so they can see what happened today.

Finally, it's time to wrap up the ship, shooting a final staff meeting in this meeting staff share what happened during the day and use it as a learning moment so they could better perform in the future.

At the end, the staff perform a pocket check to help prevent staff.

Oh, it's her last day of work, so she's giving a speech in Japan.

It's customary for staff to present a cheeky she a huge card with messages on it.

Hey, now we're done with work.

Instead of going home, Kendo usually goes out for dinner and drinking with his co workers So now they're headed to the restaurant to meet up with some of their co workers in Japan.

Drinking at dinner with a group of people is called No Mick.

I often held that Kaya drinking restaurant for many Japanese Nomi Kaizar, an important part of work culture, as this is where they really get to know their co workers, which helps create a stronger bond at the workplace.

In fact, Kendo says that many of the staff live on the same train line.

They often go out with each other.

So can do.

In this co workers are gonna be here probably until 10 o'clock eating and drinking.

And who knows?

Because they're pretty much the day in the life casino worker guys like this video, help me out.

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