Anna's finding it hard to work with new employees.

Rachel.

She sold Paul the Boss about Rachel's incompetence, but he's done nothing about it.

So, Anna, how are you feeling today?

Frustrated.

All that work I put in getting the contracts for imperial lemons, and Rachel has sent out a load off second hand.

Plastic oranges.

I guess you're going to have to call your client and sort out the mess.

I guess so.

Oh, hi, Tom.

Is she about the man later?

No, it's all clear.

She's going out for a cappuccino.

Oh, good, Good.

Look, I managed to call the guy.

She bought the secondhand oranges from Andi.

I canceled the order.

A few.

Great.

Yeah.

Yeah.

On last night, I managed toward a some imperial lemons on.

Sent them to that company in France.

Fruit Traders International.

Here's the paperwork, Tom.

That's brilliant!

Here, let me give you a big cock.

You saved the day.

That's a bit tight.

Oh, no, not again.

You two just can't leave each other alone.

But it was just say you know more, Anna.

Now I was looking for my special red pen.

Have you seen it anywhere?

No.

Funny that my pens have gone missing too.

I'll go and get some more now.

Anna, I am.

I don't want to interfere.

But have you called that company in France to see how they are?

Well, they're fine.

Are they?

It's good customer service to call them and see how they are.

But what do I say?

Tell you what are go over there and you can cool May in practice.

Right?

Okay, Tom, I'm calling your number now.

Hello, Fruit traders.

International?

Yes.

Hello.

Introduce yourself and off me how I am.

Right.

Hello.

I'm Anna from Tip Top Trading.

How are you today?

I'm very well.

Now ask me about the order.

I hope you have received our imperial lemons and that you are happy with the older.

Yes, Very, very happy.

The lemons are.

Oh, that's good.

Um, we do hope you're pleased with our service and that you may use us again.

We certainly will.

Thank you.

Do you have any questions you may want to ask?

Uh, no.

Uh, actually, yes.

Um, can I buy you dinner sometime?

Very funny.

Tom.

They want ask that?

No, I'm asking you.

Oh, right.

Okay, then.

Yes, Her Ray.

Or should I say Oh, dear.

Silly Anna has agreed to go on a dinner date with Tom, but there's still some business to attend to.

Don't forget to make that called your client Anna.

No, I won't.

In fact, I'll do it right now.

Good.

While she makes that call, here's a reminder of some of the phrases she could use.

Hello.

I'm Anna from Tip Top Trading.

How are you today?

I hope you have received our older Andi are happy with it.

We do hope you're pleased with our service on that.

You may use us again.

Do you have any questions you may want to us.

Oh, you OK?

You look a bit annoyed.

I am.

I just called our clients in Franz to check.

Everything was okay.

And they said Rachel had already called them and told them or lemons were so last season and they would be stupid.

Not a juice.

Oranges.

That's terrible.

Hey, Hannah, How about this sir restaurant for our date?

I mean business minting.

Look at the menu.

Not now, Tom.

Rachel has mess things up again.

She is causing so much trouble.

She has got to go.

Oh, yeah, right.

Um, this calls for action.

It certainly does.

It sounds like Rachel has gone too far this time, and it's upto Anna to sort things out.

But what can she do?

Join us again next time on English at work to find out by.