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  • This is US Congressman Louie Gohmert.

  • Unlike many of his colleagues, he often refused to wear a mask in Congress.

  • And then he tested positive for Covid-19.

  • But in an interview, he suggested that he got Covid-19 because of the times he did wear a mask.

  • "I might have put some of the virus onto the mask and breathed it in."

  • Gohmert's distrust of masks is actually shared by a ton of Americans.

  • A poll in July asked Americans how often they wear a mask.

  • Among Democrats, almost everyone said they wore a mask in public.

  • But significantly fewer Republicans said so.

  • Yet the messaging from public health officials today is clear:

  • Wearing a mask helps stop the spread of Covid-19.

  • So where did this communication break down?

  • How was something as simple as wearing a mask allowed to become political?

  • In October of 2001, the US bungled a different public health crisis.

  • Someone sent envelopes of deadly Anthrax to media organizations and government offices.

  • First, the Secretary of Health and Human Services went on TV,

  • and speculated about how the first victim might have gotten it.

  • "We do know that he drank water out of a stream…"

  • "Why are you giving us that detail?"

  • "Just because he was an outdoorsman, and there's a possibility...

  • there's all kinds of possibilities."

  • "Can you contract anthrax from drinking from a stream?"

  • We don't know.

  • As the crisis continued, different officials gave different, conflicting information.

  • No one was really in charge of communicating to the public.

  • And it led the US Centers for Disease Control to make this:

  • the Crisis and Emergency Risk Communication guide, or CERC.

  • It's a guide to how to communicate during a public health crisis.

  • The CERC guidelines are really a reflection of the lessons that were learned from failures.

  • Glen Nowak used to be in charge of communications for the CDC.

  • He's used the CERC and even wrote some of it.

  • And he says one of the biggest lessons from the Anthrax attack is what the CERC now calls

  • "the most important role" in a crisis,

  • and the key to preventing mass confusion: having a single person as the spokesperson.

  • It really helps to have one primary voice.

  • One primary face.

  • The CERC says the spokesperson should be someone who is familiar with the subject matter, and

  • can talk about it clearly and confidently.

  • A lot of communications, particularly in a public health crisis, is about setting, guiding

  • and managing people's expectations.

  • It's important early on to not just talk about what you know, but what you don't know.

  • Essentially, the spokesperson needs to be seen as trustworthy and credible.

  • Which is one reason you don't want your spokesperson to be a politician.

  • Because it's really hard for any politician to be seen as credible by everyone:

  • They often only resonate with those who support them, and they don't resonate

  • with those who did not vote for them.

  • That doesn't mean political leaders can't be involved in public health communication;

  • they just can't take the lead on the science.

  • A good example of a government following these principles during Covid-19 was in New Zealand,

  • where the Prime Minister was at many of the daily briefings, but wasn't leading it.

  • "As is our usual practice I'll begin by handing over to Dr. Bloomfield."

  • What's important is that everybody is on the same page with respect to the overall messaging.

  • But in the US, there hasn't been a clear spokesperson.

  • Or a clear message.

  • Press conferences were led by President Trump

  • and would feature politicians as well as public health experts.

  • And they often contradicted each other.

  • "We do expect more cases."

  • "When you have 15 people, and the 15 within a couple of days,

  • is going to be down to close to zero."

  • Especially when it came to guiding those expectations:

  • "We will have coronavirus in the fall."

  • "It may not come back at all."

  • "Developing very rapidly a vaccine..."

  • "That could be a year to a year and a half."

  • These conflicts asked many Americans to pick a side:

  • Who do you believe - the president, or public health officials?

  • "Medical 'experts.'"

  • "Dr. Anthony Fauci seems to favor what the Democrats want..."

  • "Dr. Fauci, who appears to believe he's in charge of the country."

  • "It's important that we listen to our elected leaders -- not the medical bureaucracy."

  • That breakdown between public health officials and politicians can get especially dangerous

  • if the information starts to change.

  • Which it almost always does during a crisis.

  • You need to remind people very frequently that you're going to be making changes based

  • on the growing body of knowledge

  • and that as a result, it's going to look like you're being inconsistent.

  • But more importantly you're learning and you're learning what works best.

  • Early on, the CDC advised people not to wear masks.

  • But as they learned more about the new virus, they changed the guidelines.

  • "What has changed in our recommendation?

  • We now know from recent studies that a significant

  • portion of individuals with coronavirus lack symptoms.

  • CDC is always, always looking at the data.

  • We've told you that from the beginningDr. Birx says it every single press conference --

  • we're looking at the data, we're evolving our recommendations."

  • But this shift wasn't supported by Trump personally.

  • "The masks, it's going to be really a voluntary thing.

  • You can do it, you don't have to do it, I'm choosing not to do it."

  • Soon, masks became the symbol of the war between Trump and the medical experts.

  • "I think it's a political hoax."

  • "No, I don't wear a mask."

  • "Shame on you for voting for a mask.

  • And I say Trump 2020."

  • By June, more Republicans trusted Trump than the CDC for facts about the coronavirus.

  • It was exactly the scenario the communication guidelines had been written to avoid.

  • What's frustrating is knowing that many of the challenges are self-inflicted wounds

  • or they're things that, you know, could have been avoided based on past experience.

  • In 2001, the US got lucky.

  • The anthrax attacks eventually stopped.

  • The problem went away.

  • In 2020, the US made the same mistakes.

  • But we haven't been so lucky.

This is US Congressman Louie Gohmert.

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