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  • THE AMERICAN WORKPLACE IS BECOMING SAFER,

  • BUT SERIOUS INJURIES STILL OCCUR

  • IN WORKSITES YOU MIGHT THINK ARE ABSOLUTELY SAFE.

  • NURSING HOMES AND PERSONAL CARE -

  • A FAST GROWING INDUSTRY,

  • AND A KEY PART OF OUR HEALTHCARE SYSTEM.

  • YET, THESE FACILITIES HAVE

  • ONE OF THE HIGHEST WORKER INJURY AND ILLNESS RATES

  • IN THE COUNTRY,

  • SIMILAR TO TRUCKING G,

  • OCCUPA

  • TO BE

  • JUST LOOK AT THE STATISTICS -

  • NURSING HOME WORKERS LOSE TWICE AS MUCH TIME ON THE JOB

  • AS OTHER WORKERS,

  • AND HAVE

  • AN

  • E

  • MORE T

  • TIMES

  • T

  • OVER HALF OF THEIR INJURIES OCCUR WHILE HANDLING RESIDENTS,

  • AND ALMOST HALF INVOLVE THE LOWER BACK.

  • THERE ARE MANY POTENTIAL HAZARDS IN NURSING HOMES:

  • AND

  • M

  • FROM BED TO CHAIRS, SHOWERS, OR OTHER AREAS IN THE NURSING HOME.

  • NURSING HOME WORKERS AREN'T THE ONLY ONES

  • WHO SUFFER FROM STRESS, STRAIN, AND OVEREXERTION.

  • SUCH PROBLEMS ACCOUNT FOR MORE THAN ONE IN FOUR

  • OF ALL ON-THE-JOB INJURIES EACH YEAR.

  • THESE DISORDERS ARE THE SINGLE LARGEST GROUP

  • OF PREVENTABLE JOB INJURIES IN THE UNITED STATES TODAY.

  • BUT WHEN ERGONOMIC PRINCIPALS ARE APPLIED,

  • EVERYONE BENEFITS.

  • SIMPLY PUT, ERGONOMICS MEANS FITTING THE JOB TO THE WORKER,

  • DESIGNING JOBS SO THAT WORKERS CAN AVOID

  • AWKWARD, UNNATURAL POSTURES, AND EXCESSIVE FORCE

  • THAT CAN LEAD TO SERIOUS INJURY AND ILLNESS,

  • SOMETIMES EVEN PAINFUL AND PERMANENT DISABILITIES.

  • OSHA, THE OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION,

  • HAD A SPECIAL EMPHASIS PROGRAM IN SEVEN STATES

  • TO REDUCE THE THREAT OF INJURIES IN NURSING HOMES.

  • NOW, IN LINE WITH NEW TARGETING PROCEDURES,

  • OSHA IS CONDUCTING INSPECTIONS IN NURSING HOMES NATIONWIDE.

  • EMPLOYERS ARE ENCOURAGED TO CREATE

  • COMPREHENSIVE SAFETY AND HEALTH PROGRAMS

  • TO REDUCE INJURY AND ILLNESS RATES,

  • INCLUDING THOSE ASSOCIATED WITH RESIDENT TRANSFERS.

  • INSPECTION OF A NURSING HOME INVOLVES SPECIAL CONSIDERATIONS.

  • BEFORE GOING ON-SITE, HERE ARE SOME FACTORS TO CONSIDER:

  • THE HEALTHCARE FINANCING ADMINISTRATION,

  • OR HCFA REPORT,

  • SHOULD BE OBTAINED IN ADVANCE

  • TO DETERMINE THE DEPENDENCY LEVEL OF THE RESIDENTS.

  • HELLO, MY NAME IS BRAD BAPTISTE,

  • I'M WITH DEPARTMENT

  • ONCE ON-SITE, THE INSPECTOR SHOULD CONDUCT

  • AN OPENING CONFERENCE AND WALK-AROUND.

  • REMEMBER, THESE INSPECTIONS ARE TAKING PLACE

  • IN THE HOMES OF RESIDENTS.

  • THEIR PRIVACY RIGHTS ARE PROTECTED BY LAW,

  • AND MUST BE RESPECTED DURING WALK-AROUNDS.

  • ANY PHOTOGRAPHY OR VIDEOTAPING OF RESIDENT ACTIVITIES

  • REQUIRES THE RESIDENT'S PERMISSION.

  • NEXT, THE INSPECTOR MUST DETERMINE

  • WHERE INJURIES AND ILLNESSES OCCUR.

  • THIS IS DONE BY STUDYING THE OSHA-200 LOGS,

  • THE OSHA-101 FORMS,

  • OR WORKERS COMP RECORDS DATING BACK THREE TO FIVE YEARS.

  • BY ANALYZING INJURY AND ILLNESS TRENDS OVER TIME,

  • THE INSPECTOR CAN DETECT PATTERNS.

  • COPIES OF ANY REQUIRED WRITTEN PROGRAMS, INSURANCE REPORTS,

  • OR OTHER PREVIOUS AUDITS OF THE FACILITY CAN ALSO HELP.

  • OVERALL INCIDENT RATES

  • AND ERGONOMIC INCIDENT RATES CAN BE CALCULATED.

  • THE SAME CAN BE DONE FOR DIFFERENT DEPARTMENTS,

  • DIFFERENT SHIFTS, AND DIFFERENT WINGS,

  • IN ORDER TO PINPOINT AREAS OF SPECIFIC HAZARDS.

  • BRAD BAPTISTE, A COMPLIANCE OFFICER IN DENVER,

  • HAS CONDUCTED NUMEROUS NURSING HOME INSPECTIONS.

  • YOU WOULD FOCUS YOUR EFFORTS ON THE TWO OR THREE AREAS

  • WHERE YOU'RE HAVING THE HIGHEST INCIDENT RATES.

  • MORE THAN LIKELY IT'S ALWAYS GOING TO BE NURSES AIDES DOING TRANSFERS.

  • THAT'S THE MOST HAZARDOUS OF ALL THE JOBS,

  • AND YOU'LL FIND THAT'S WHERE YOU WANT TO FOCUS YOUR ATTENTION.

  • AS A NORMAL PART OF ALL OUR INSPECTIONS WE DO EMPLOYEE INTERVIEWS.

  • WHAT I'D LIKE TO DO IS AUDIOTAPE OUR CONVERSATION.

  • DO YOU HAVE ANY OBJECTION TO THAT?

  • NO, NONE AT ALL.

  • WHAT YOU NEED TO DO IS INTERVIEW ALL THESE EMPLOYEES

  • WHO HAVE BEEN INJURED, IF POSSIBLE,

  • FIND OUT EXACTLY HOW THEY WERE INJURED,

  • AND THEN DETERMINE THOSE TWO, OR THREE, OR FOUR LIFTS

  • THAT YOU'RE GOING TO WANT TO EVALUATE.

  • THEN YOU'RE GOING TO OBTAIN YOUR VIDEOTAPE

  • IT'S IMPORTANT TO HAVE A REFERENCE OF KNOWN SIZE IN THE PICTURE.

  • YOU WANT HELP UP?

  • YES.

  • >> RESIDENTS ARE ON DIFFERENT SCHEDULES,

  • BUT GENERALLY THEY'RE AWAKENED BETWEEN 7:00 AND 9:00 AM,

  • DRESSED, BATHED, AND HAVE BREAKFAST.

  • THEN THERE ARE MORNING ACTIVITIES, LUNCH,

  • AND FOR SOME, A NAP.

  • OTHERS ENJOY AFTERNOON ACTIVITIES BEFORE DINNER.

  • MANY HAVE AN EVENING ACTIVITY, AS WELL.

  • THE MOST IMPORTANT TIMES ARE DURING RESIDENT TRANSFERS.

  • IT'S IMPORTANT TO LOOK AT MORE THAN ONE SHIFT,

  • AND TO PAY SPECIAL ATTENTION

  • TO THE WORK OF THE CERTIFIED NURSES AIDES.

  • >> YOU MIGHT FIND THAT YOU HAVE A SIGNIFICANT NUMBER OF INJURY

  • OR ERGONOMIC INCIDENT RATE DURING THE NIGHT SHIFT,

  • WHEN TYPICALLY YOU'LL FIND A LOWER LEVEL OF STAFFING AT NIGHT.

  • YOU MIGHT FIND THAT THE DAY SHIFT HAS ACCEPTABLE INJURY RATES,

  • BUT THE NIGHT MIGHT BE EXTREMELY HIGH.

  • SO, IT'S IMPORTANT THAT YOU ADJUST YOUR SCHEDULE

  • SO YOU CAN EVALUATE HOW THEY'RE DOING THEIR LIFTS AT VARIOUS TIMES.

  • >> SAFETY AND HEALTH TRAINING IS ALSO IMPORTANT.

  • SOME QUESTIONS TO ASK ARE:

  • HERE ARE SOME OTHER THINGS TO CONSIDER.

  • >> EXPECT A LOT OF TIME BEING SPENT

  • EVALUATING THE DIFFERENT LIFTS, LOOKING AT THE AREAS.

  • THE PLACES ARE LARGE,

  • SO YOU'VE GOT TO LOOK AT EACH DEPARTMENT.

  • NORMALLY THE WALK-AROUND TAKES AT LEAST A HALF A DAY TO A DAY INITIALLY

  • JUST TO GET FAMILIARIZED WITH THE SITE.

  • THE ERGONOMIC INCIDENT RATE EVALUATION FROM THEIR RECORDS

  • COULD TAKE A DAY, OR TWO, OR MORE,

  • SO, A TIP WOULD BE TO EXPECT THAT WHEN YOU GO IN.

  • THESE ARE NOT SIMPLE CUT AND DRY INSPECTIONS,

  • AND YOU NEED TO BUDGET YOUR TIME WISELY

  • SO YOU CAN FIT IN ALL YOUR INTERVIEWS.

  • >> WHEN EVALUATING PATIENT TRANSFERS,

  • REMEMBER THAT LIFTING ANY HEAVY OBJECT

  • CAN POSE A SERIOUS HAZARD FOR WORKERS,

  • BUT LIFTING A PERSON IS PROBABLY THE MOST DANGEROUS.

  • SOME RESIDENTS MAY BE COMBATIVE,

  • OTHERS MAY HAVE DIMINISHED MOBILITY.

  • MAKING A PROPER LIFT CAN BE VERY DIFFICULT.

  • >> THERE ARE SOME RESIDENTS IN THE NURSING HOME

  • WHO HAVE COMPLETE MOBILITY.

  • THEY CAN DRESS THEMSELVES,

  • THEY CAN GET THEMSELVES OUT OF BED, THEY'RE AMBULATORY.

  • THAT VARIES ALL THE WAY TO THE OTHER END OF THE SPECTRUM

  • WHERE YOU HAVE RESIDENTS

  • WHO ARE ABSOLUTELY UNABLE TO DO ANYTHING WITHOUT ASSISTANCE.

  • THAT ARE MORE THAN LIKELY THE MOST DIFFICULT TO HANDLE,

  • TO TRANSFER THEM FROM THE BED TO A CHAIR,

  • THEY HAVE TO BE TRANSFERRED TO TOILETS,

  • THEY HAVE TO BE TRANSFERRED TO SHOWER AND WHIRLPOOL FACILITIES.

  • THOSE ARE EXTREMELY HAZARDOUS SITUATIONS

  • FOR ANYONE WHO'S LIFTING,

  • WHETHER IT'S A SOLO UNASSISTED LIFT,

  • OR A TWO PERSON UNASSISTED LIFT.

  • THEY PUT A LOT OF STRESS ON PEOPLES SHOULDERS, BACKS, KNEES,

  • AND WE'RE SEEING A NUMBER OF INJURIES IN THESE NURSING HOMES.

  • >> AND THEN, OF COURSE, THERE'S THE RESIDENT TO CONSIDER.

  • IS EXTREMELY PAINFUL TO MANY PEOPLE.

  • THESE PEOPLE HAVE VERY SENSITIVE SKIN,

  • VERY SENSITIVE BONES, OSTEOPOROSIS,

  • THERE ARE REPORTS OF RESIDENTS

  • WHO HAVE LITERALLY HAD THEIR SHOULDERS BROKEN OR DISLOCATED

  • JUST BY PHYSICALLY BEING LIFTED FROM UNDERNEATH THE ARM.

  • >> FORTUNATELY, THERE ARE WAYS TO MINIMIZE RISKS, SUCH AS:

  • THE SIMPLEST ASSIST USED IN NURSING HOMES

  • IS THE TRANSFER BELT.

  • A CERTIFIED NURSES AIDE LOOPS THE BELT BEHIND THE RESIDENT

  • AND HELPS THE PERSON STAND UP.

  • THE BELT HELPS SUPPORT THE RESIDENT

  • WITHOUT STRAINING THE AIDE'S BACK.

  • ONE HAND.

  • OKAY.

  • ALL RIGHT.

  • PUT YOUR HAND RIGHT HERE.

  • YEAH.

  • KEEP YOUR ARMS IN LIKE THIS BY YOUR SIDE.

  • FOR RESIDENTS WHO DO NOT HAVE THE STRENGTH IN THEIR LEGS,

  • OR MOBILITY TO USE A TRANSFER BELT,

  • OTHER ASSISTS ARE AVAILABLE.

  • >> YOU NOW CAN STRAP A VERY COMFORTABLE HARNESS ON THESE PEOPLE,

  • LI

  • Y,

  • IT'S SAFER AND MORE SECURE FOR THE RESIDENT,

  • AND IT'S MUCH SAFER FOR THE EMPLOYEE

  • WHO NO LONGER HAS TO PUT THAT STRESS ON THEIR BACK.

  • NOW GOI

  • >> SPECIAL DEVICES, SUCH AS LIFT ASSISTS,

  • CAN GO A LONG WAY TOWARD PREVENTING INJURIES.

  • SOME PEOPLE WORRY THAT THE USE OF LIFT ASSISTS

  • MAY BE UNSAFE FOR RESIDENTS,

  • OR LESS PERSONAL THAN THE WORK OF THE AIDES.

  • NOTHING COULD BE FURTHER FROM THE TRUTH.

  • >>

  • LE

  • UNDERSTAND WHAT'S GOING ON,

  • AND COMFORT THEM IF THEY NEED IT,

  • BALANCE THEM,

  • AND YET, THEY STILL HAVE THE ABILITY TO CONTROL THE LIFT

  • WITHOUT PLACING THAT STRESS ON THEIR BODY.

  • >> A SLING AND HOIST DEVICE CAN BE USED

  • TO GET A RESIDENT FROM A BED TO A CHAIR.

  • THE SLING IS PUT AROUND THE BACK AND UNDER THE RESIDENT.

  • THEN, IT IS FASTENED TO A LIFTING ARM.

  • THE RESIDENT IS TRANSFERRED

  • WITHOUT CAUSING UNDO EXERTION TO THE AIDES

  • WHO ARE STILL ABLE TO PROVIDE PERSONAL COMFORT AND CARE.

  • FEEL COMFORTABLE?

  • YES.

  • ALL SET.

  • THE QUESTION OF WHICH DEVICE SHOULD BE USED FOR WHICH RESIDENT

  • IS ANSWERED BY CYRILLE YOUNG, AN INSPECTOR IN BANGOR, MAINE.

  • >> A LOT OF THAT I DETERMINE BY TALKING WITH THE EMPLOYEES,

  • AND LOOKING AT THE JOB THAT THEY'RE DOING,

  • THE SIZE OF THE PATIENT THAT NEEDS TO BE MOVED,

  • WHERE THEY'RE BEING MOVED TO.

  • THE EMPLOYEE IS A WEALTH OF INFORMATION.

  • IF THEY'RE FINDING THERE ARE PROBLEMS WITH THIS PARTICULAR DEVICE,

  • THEY'RE NOT GOING TO USE IT,

  • OR MAYBE IT'S NOT BEING USED PROPERLY.

  • THE LARGE AMOUNT OF PATIENT TRANSFER

  • IS REALLY LOOKING AT THE FACILITY,

  • THE DEVICES THAT ARE BEING USED,

  • TO MAKE SURE THAT THESE DEVICES ARE BEING USED PROPERLY,

  • THAT THEY'RE BEING MAINTAINED,

  • BECAUSE IF THEY'RE NOT BEING MAINTAINED PROPERLY,

  • THE MOST IMPORTANT THING TO DO

  • IS NOT REALLY RECOMMEND A SPECIFIC VENDOR,

  • BUT TO HAVE THE ADMINISTRATION OF THAT FACILITY

  • BRING IN VENDORS OF ALL TYPES,

  • LET THE EMPLOYEES TRY OUT THE EQUIPMENT.

  • THE VENDORS WILL LEAVE THEM FOR A MONTH AT A TIME,

  • AND ALLOW THE EMPLOYEES TO USE THESE DEVICES

  • DURING THEIR NORMAL COURSE OF WORK.

  • THEY'LL TRAIN THEM, THEY'LL LET THEM USE THEM.

  • THEN THE EMPLOYEES SHOULD HAVE INPUT

  • INTO WHICH ONES THEY LIKED, WHICH ONES THEY FIND THE BEST,

  • WHICH ONES THE RESIDENTS LIKE AND WILL USE.

  • >> TOILETING A RESIDENT DEMONSTRATES ANOTHER LOOK AT HAZARDS.

  • THE RESIDENT MUST BE LIFTED OUT OF THE WHEELCHAIR,

  • BALANCED IN AN UPRIGHT POSITION,

  • AND THEN LOWERED ONTO THE TOILET.

  • BACK SUPPORT FOR THE WORKER IS NON-EXISTENT,

  • AND MANY BATHROOMS, UNLIKE THIS ONE,

  • ARE DESIGNED SO THAT TWO AIDES CANNOT WORK TOGETHER,

  • THEREBY ADDING TO THEIR STRESS AND STRAIN.

  • THIS IS ONE DEVICE THAT CAN BE USED

  • THE

  • URE.

  • IT IS EASILY ATTACHED TO THE RESIDENT

  • WHO CAN BE LIFTED, BALANCED,

  • AND THEN LOWERED ONTO THE TOILET.

  • MOST OF THE RESIDENT'S BODY WEIGHT

  • IS SUPPORTED BY THE LIFT AND NOT THE NURSES AIDES.

  • THIS TYPE OF LIFT IS ONLY USEFUL

  • IF THE RESIDENTS HAVE SOME STRENGTH IN THEIR LEGS.

  • A SLIP DEVICE IS USED TO SLIDE PATIENTS UP AND DOWN IN THEIR BEDS.

  • THIS MAY BE A PAD THAT CONTAINS A SILICONE-LIKE SUBSTANCE,

  • A SLIDING BOARD, OR SOME OTHER DEVICE

  • THAT REDUCES THE FRICTION ASSOCIATED WITH RESIDENT TRANSFER.

  • ON THE COUNT OF THREE WE'RE GOING TO PULL YOU UP.

  • BUT IS MUCH EASIER ON THE RESIDENT,

  • AND SAFER FOR THE AIDE.

  • MANY NURSING HOMES HAVE ALREADY MADE

  • SOME ERGONOMIC IMPROVEMENTS ON THEIR OWN.

  • WHY? BECAUSE IT SAVES MONEY.

  • SANDRA BILLING, MANAGER OF EMPLOYEE HEALTH

  • AT THE KENNEBEC HEALTH SYSTEM IN AUGUSTA, MAINE EXPLAINS.

  • WHAT WAS OCCURRING TO US IN THE EARLY 1990s

  • IS THAT WE WERE SEEING OUR WORKERS COMP IN THIS STATE

  • START TO ESCALATE,

  • AND PARTICULARLY IN OUR OWN HEALTHCARE FACILITY

  • IT WAS GROWING BY LEAPS AND BOUNDS.

  • OUR WORKERS COMP IN '91

  • WAS UP TO $1.5 MILLION,

  • AND WE'RE A RELATIVELY SMALL FACILITY.

  • >> BUT IN 1996,

  • THEIR PREMIUMS WERE DOWN TO $770,000,

  • AND THE LOST WORK DAYS, WELL OVER 1,000 IN 1991,

  • WERE DOWN TO 121 DAYS.

  • GREG GRAVEL, CEO OF THE KENNEBEC LONG TERM CARE FACILITY,

  • INITIALLY INVESTED $60,000 IN DEVICES

  • THAT ELIMINATED THE HAZARDS THAT WERE CAUSING THE INJURIES,

  • THE INJURIES THAT MADE THEIR WORKERS COMP PAYMENTS SO HIGH.

  • >> WHEN YOU THINK OF WHAT THE RETURN IS

  • ON THAT INVESTMENT OF $60,000, IT'S A NO-BRAINER.

  • THE RETURN WAS THERE. IT'S SIGNIFICANT.

  • THE STAFF UNDERSTANDS IT, THEY RECOGNIZE IT,

  • WE RECOGNIZE IT FROM A VARIETY OF WAYS,

  • NOT JUST FROM THE BOTTOM-LINE POINT-OF-VIEW.

  • WE HAD A HEALTHIER WORK ENVIRONMENT.

  • IF WE HAVE THAT, WE HAVE BETTER PATIENT CARE.

  • WE HAVE BETTER PATIENT CARE, AND THAT'S WHAT WE'RE HERE FOR.

  • CHANGE TAKES TIME AND MONEY.

  • MANAGEMENT COMMITMENT IS KEY.

  • TOP MANAGERS MUST DECIDE

  • THAT HIGH INJURY AND ILLNESS RATES ARE UNACCEPTABLE,

  • AND THEY MUST PROVIDE THE NECESSARY RESOURCES

  • TO REDUCE OR ELIMINATE THE HAZARDS.

  • MANAGERS, SUPERVISORS, AND EMPLOYEES,

  • WORKING TOGETHER AS A TEAM,

  • CAN EFFECTIVELY EVALUATE WHETHER OR NOT THE PROGRAM IS WORKING.

  • WRITTEN GOALS, POLICIES, AND PROCEDURES

  • HELP THE MEMBERS OF THE TEAM KN WHAT IS EXPECTED OF THEM.

  • I THINK ONE OF THE MOST SIGNIFICANT FINDINGS

  • IS THE AWARENESS LEVEL IS DRASTICALLY INCREASED

  • NOT ONLY ON THE PART OF MANAGEMENT,

  • AND WHEN I TALK WITH THE EMPLOYEES,

  • THE MORALE HAS GREATLY INCREASED ALSO.

  • THEY'RE MUCH MORE LIKELY TO B

  • UP

  • OF IF THEY'VE GOT A SAFETY COMMITTEE IN PLACE.

  • THEY'RE MORE AWARE OF HAZARDS THAT ARE IN THEIR ENVIRONMENT.

  • OSHA BELIEVES THAT NURSING HOMES

  • CAN AND WILL BE SAFER WORKPLACES.

  • A SAFER WORKPLACE HELPS THE EMPLOYERS WITH LOWER COSTS

  • AND FEWER ABSENCES,

  • IT HELPS THE WORKER BY PREVENTING INJURIES AND ILLNESSES,

  • AND IT HELPS THE RESIDENTS BY PROVIDING BETTER AND SAFER CARE.

  • EVERYONE COMES OUT AHEAD WITH OSHA'S NURSING HOME INITIATIVE.

THE AMERICAN WORKPLACE IS BECOMING SAFER,

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