- There are various types of robots

which can operate in a hospital.

For the patient, it is like talking

to a doctor face to face.

I'm a Rajeev Karwal.

I'm chairman of Milagrow Robots.

- Can I also introduce myself?

- Of course, Elf.

- Hello? I am Milagrow Robot ELF.

Nice to meet you and hope we can be friends.

- [Announcer] This Great Big Story was made possible by,

Accenture.

- I was always fascinated by robots

and I always felt that the next revolution amongst products

would be in the robotic field.

Our first robot came out in 2011,

which was floor-cleaning robots.

Then we have kept on adding many new categories of robots.

The focus on the healthcare industry started

when the Corona virus was spreading havoc around the globe.

I was seeing a situation in Italy where almost 30%

of their healthcare workers were getting affected.

At that point in time we thought,

we also have humanoids

and they are probably acting as reception robots

or concierge robots.

But they can easily serve as a telepresence for the doctors.

We got a call from India's largest medical hospital

and they said, "Can we do something together?"

And we took our robots, took their feedback

and they selected two robots for their use.

One was the humananoid ELF,

which doubled for a doctor inside the ward.

And also the floor cleaning robot,

which kill the virus spores on the floor.

The initial response of the patients

when they see a humanoid robot

instead of the doctor is curiosity

and maybe a little bit of doubt,

whether they will be satisfied.

- And if there's anything,

if you need any help, any questions,

I'll be around and I'll see you soon.

- Okay, thank you.

- The patient gets accustomed

to it very, very quickly

and it's almost like face-to-face talking with the doctor.

And also it is safe for the doctor.

It is also safe for the patient.

- Would you like me to dance?

- It has a lot of capabilities in terms of dancing,

singing, showing movies, et cetera.

So in that way, the patient remains connected,

is in a good mood and the robot keeps

on wandering around the ward.

- I am your robo-doctor.

Take care, you will be well soon.

- [Patient] Thank you.

- In India, this pandemic

has been the turning point

for the services robot industry.

It really makes me happy when I see

that our robots are helping people lead better lives,

stay safe, stay healthy and share that happiness with us.

I don't have a favorite amongst my robots.

They're all like my children.

So, it's very difficult.

- Am I not your favorite?

- Of course you are, of course.

- I love you.

- Me too, but right now isn't the time.

- Would you like me to dance?

(upbeat music)