when they picture the manager of the Cecil Hotel?

Well, unfortunately, a lot of them were thinking

there's some crazy, creepy person

behind the scenes that just doesn't care

and is running this hotel where all these bad things happen,

and it's not true.

And that's one of the reasons

why I wanted to do the interview,

because I want the world to see

that who was actually really running it

really cared about the hotel and was running it properly,

you know?

But I would say there are a lot of, like, unique challenges

when you are running a hotel like the Cecil.

A lot came with the place.

It wasn't even first couple days in the job

where the maintenance manager said

that we had a problem.

I said, "What do you mean?"

One of the, um, guests died at the hotel.

It was hard to process.

It's hard to process.

Before working at the hotel,

I mean, I'd never had any experience

with a dead body or coroner,

you know, or even the police.

That was, like, a real eye-opener for me.

Come to find out, well, you know, this happens all the time.

The maintenance manager, he walked me through

the entire hotel.

Along the way, he would just point and say,

"Someone died here, someone died there."

Suicides. Overdoses.

Murders.

At one point, I think I just asked him,

"Is there a room here that, like,

maybe somebody hasn't died in?"

I never got used to that. Never got used to that.