Well, don't worry, bro, I got your back.

Today's lesson, we're looking at all the phrases and words that you'll need to handle London like a pro.

You've come to a coffee shop 'cause you want a coffee or a tea or bit of cake or whatever.

What can you say here?

First of all, I'm going to pay for me and my friend.

So, I can say these things:

"What do you want," "I'll get them," "Let me get them," "My treat."

So, what do you want?

Uh... can you get me a mocha? A small mocha.

He could also say.

Can I have a small mocha?

So, when I go to order I might say, "Can I have blah, blah, blah?"

Or I might say, "Can I get blah, blah, blah?"

That one sounds a little more American.

It's fine, you can say it, doesn't matter.

You can say, "Could I get...", which is a little bit more formal, could and can...

We... we normally think of could being slightly more formal, a bit more polite, but basically the same.

Great point, Tom.

Also, I've noticed that my American friends, like, when they order, they often say just, "Hi, I want blah, blah, blah."

- Right. - Like to us...

- Super direct. - That... that sounds so rude!

- But that's what they say, so... - Yeah.

I think you can ⏤ I think it's perfectly fine, though; I think you can say that here.

Really ⏤ I mean, you could, but, like, if I was a barista, I'd be like, "You want?"

- Yeah. - At least say "please".

Yes. Oh, yeah, well, that's... that's... that's definitely a... a rule, say "please" and "thank you".

- Oh, definitely. - All the time.

- Can I have a small mocha, please? - For here or take away?

- Uh, it's to go, yeah, yeah. - Would you like cream on top?

Um... no, thank you.

And can I get an iced Americano, please? - Size?

Um... medium.

- Can I have it with soya milk, please? - Sure.

Thank you.

Oh, and also, can I have... can I have a thing of carrot cake?

- Sure. - ... thanks.

- Carrot cake... - Do you have any carrot cake?

- No, we don't. - Oh, no!

Okay, in that case, can I have a slice of lemon loaf?

- Sure... Certainly. - Thanks.

Um... I've got the app; can I pay on the app thing?

Sure.

Thanks.

- Thank you. - Thanks so much, cheers.

Alright, dude, what just happened?

- So, they will assume that you want dairy milk, cow's milk. - Yeah.

But if you want something different, make sure that you say, "Can I have it with blah, blah, blah milk," like soya milk, oat milk.

I'm a massive fan of oat milk. Yes.

You know what's really good? Coconut milk. Have you ever tried that?

- Haven't tried it, no. - Really, really good.

Okay.

- So, then, you ordered cake. - I did, yeah, I ordered cake.

So, erm, I said, "Can I have a thing of carrot cake?"

Now, with a piece of cake or whatever, you can say, can I have "a piece of" or "a slice of" cake.

However I said a thing of.

- Right, but then ⏤ sorry, no, go on. - So ⏤ yeah, go on.

No, you... you go on.

But then I noticed that, what ⏤ and then I noticed that she said they were out of, uh, carrot cake, which, of course, means they don't have any.

You said, "Well, in that case..."

In that case, can I have a slice of lemon cake? Yeah. - Ah! Okay, okay.

- You want some? - Uh... yeah, feed me.

Oh, my God.

And then I noticed you paid in a way that I'd not seen before; I hadn't done that before.

- Yeah, so I have ⏤ maybe you have it, too ⏤ some coffee shops have an app to pay with or a card, like a loyalty card for that coffee shop.

So I said, um, "Can I pay by my app?" or "Can I pay with an app?"

Have you noticed, you know in, like, textbooks, they'll always say, like, "Oh, how would you like to pay, cash or card?"

- Yeah. No one says that. - No one says that in real life.

- No one says that. - No.

- Only in your textbooks.

- Yeah. - So, if you wanna pay cash or card, you just show it and everyone understands.

But if you do wanna pay with your app, it's best to say, "Can I pay with my app?" or "Can I pay with my card?"

- Dude, cheers for the mocha. - Yeah, cheers.

- I can ⏤ can you already feel the Italians in the comments being like, "That's not coffee, that's dirty water." - Dirty water.

-... on the left. - Yeah.

There's the guy here.

You know what else I noticed?

She said, when I ordered my coffee, she said, "Is that for here or to take away?"

I said, "It's to go."

So you can say "to go" or "to take away"; they both mean the exact same thing.

Yeah, I also say like, "to have in" or to... "to take out".

Yeah, I want it in the nice cups.

Yeah, yeah, exactly, not the paper ones, the China ones.

Yeah.

We are outside Selfridges, one of London's biggest shops, because we know that you guys love shopping.

And any visitor that's coming to London will want to visit Selfridges, will want to come to Oxford Street.

Now, we're trying to think of some useful language for you guys to use inside the store.

- Yes. - What have we got?

Well, shopping's an activity, right, sometimes you're not looking for anything specific.

- Sometimes you're just like... - Yeah.

- That's what I'm like most of the time. - Yeah, me too.

Right, so if an assistant comes to you, and is like, "Oh, um... can I help you with something?"

You might want to say, "No..." - "I'm just browsing."

To browse, to just look at things randomly, nothing specific.

So, other than browse, what else could you say?

Uh... "I'm just looking, thanks," that's quite a nice phrase.

Commonly we often say, "I'm just having a look (a)round."

- I'm just having a look (a)round. - Yeah.

London has loads of department stores, right, Selfridges, Harrods, etc., so these are huge shops that you're gonna want to find different sections.

Have you been to Harrods? Can you afford to go to Harrods?

- No, I... No. - No one can.

I can't even afford to enter Harrods, let alone buy anything.

They'd kick me out.

Yeah. Well, they've got a dress code, right, no sandals, no flip-flops, no shorts.

- No pajamas, this is why I get kicked out. - This is the one.

So, when you're in one of these stores, you wanna find something, so you ask someone, "Sorry, could you tell me where the food hall is?"

Or, "Could you tell me where ⏤ I don't know ⏤ the men's section is?"

Whatever you want to find.

- And always start your sentence with... sorry. - Sorry.

- Remember, we're British, we're weird, we always apologize for everything.

- Yeah. - Sorry, can you help me?

Sorry, can you tell me where the [blank] is?

- Sorry, where can I find the blah, blah, blah, please? - Yeah.

Okay, also, let's imagine that you find the T-shirt, the jacket, the shoes that you want, but in a different size, how can you ask for that thing in a different size?

No, really, how can you say it?

You could say, "Sorry, do you have this in a different size?"

Or, "Do you have this in a different color?"

Do you have this in a large?

Do you have this in a 12?

Do you have this in blue?

So, also, when you want to pay, if you pay by card, they don't ask if it's credit or debit.

In the USA they do, but not... not here in London. - Not here. No.

Uh, you might wanna ask for receipts, so you say, "Could I have a receipt, please?"

So, pronunciation, yes, there's a "p", but don't pronounce it, receipt.

- Receipt. - Not receipt.

Alright, let's jump inside and practice some of this language.

Let's make magic happen.

Can I help you there, sir?

I'm just having a look around, thanks.

Yeah, sure, no worries. If you need anything, let me know.

Thanks. Actually, sorry, um... where can I find the shoes?

Uh, so, we have some shoes over there, we've also got shoes straight down the end as well, down there.

- Dude, thank you so much, cheers. - No worries; you're welcome.

Okay, dude, one thing I find when I'm walking around London is that sometimes I will need the loo.

- And there isn't, like, a loo available, so... - Yeah.

But, actually, for men, sometimes there are; have you seen, like, the street urinals?

Uh, yeah, I'm not sure I'm comfortable with using those.

No, they're gross. But in an emergency, what are you gonna do?

- Yeah, right. But... - But!

- For everyone that can't use those... - Yes.

... what do we do? How do we find the toilet? Like, what's the thing?

- Right, so, of course some shops, some cafes will let you use theirs... - Yeah.

- ... but you need to ask first. - Absolutely.

So, how do we ask that question?

"Excuse me, uh, would you mind if I used the... the toilet," or, "Would you mind if I used the loo," could be an example.

Yep, the loo's a bit more of a posh way to say the toilet.

I like it, that's what I would use, because ⏤

- Do you say loo? - Yeah, I do.

We use these euphemisms to avoid saying the word toilet.

It seems more polite to me.

Yeah, but you're still saying toilet; I don't say it.

What would you say then, the facilities?

No, the toilet.

You say the toi ⏤ okay, well, fine, whatever you wanna say.

Also, you could even say, "Sorry, is it all right if I used your toilet?"

A-ha, there's that word again, sorry.

- Starting a... a request with sorry. - With an apology.

- Super polite. - Amazing.

Try and act normal.

Okay, so then, we wanna find other things, not just the toilet but the Tube, for example.

Maybe you're lost.

Yeah, so, again, what do we use, what do we say?

"Sorry..."

"... could you tell me where the nearest Tube is?"

Yeah, or more directly, "Sorry, where's the Tube from here?"

Yeah, if you're looking for anything, you could just say, "How do I get to," and then the thing.

- So, how do I get to... - Blah, blah, blah.

- Big Ben, or whatever. - Exactly.

But maybe you need a bus.

Now, you want to check that your bus is going in the right direction, so, how can you ask the driver?

You ask, "Sorry, um, do you stop at blah, blah, blah?"

Or, "Does this bus go to blah, blah, blah?"

- Yeah, I use that all the time, 'cause I'm... I worry that the bus is gonna go in a totally different direction, so... - Yeah.

- ... "Sorry, does this bus go to Hyde Park?" Ooh! - Piccadilly.

- Ooh. - Where do you wanna go?

No, Hyde Park sounds better.

- That's cool, it's cool. - Yeah.

- If you've enjoyed that, then please go watch our next video, which is all about traveling on the London Underground.

Otherwise known as the Tube, or the Tube.