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  • Do it yourself.

  • That's the idea behind self-checkout lanes.

  • A way to skip the pleasantries and skate out of the store quickly.

  • Super fast, easy, convenient.

  • But more and more stores are now hitting cancel on those self-checkout machines.

  • Item cancelled.

  • Dollar General says it has pulled self-checkout from about 12,000 stores.

  • And Five Below, hoping to eliminate self-checkout options in its highest-risk locations.

  • Both companies saying theft is the main reason, as 15% of users confessed to purposely stealing at the self-checkout lane.

  • Entering in a cheaper type of produce when they're scanning their groceries or just pretending to scan something and just bagging it anyway.

  • It's one area where retailers are noticing that too much stuff.

  • Then there's the user experience.

  • For shoppers, self-checkout is supposed to offer the convenience of just scanning and then going.

  • But sometimes it ends up being more trouble than it's worth.

  • Please wait for assistance.

  • Definitely where I have to like wait for someone to come in and fix it and it's just a waste of time.

  • The solution?

  • Bringing sales associates back.

  • It's more profitable for the retailer to pay employees to manage checkout than it is to support the machines where they're probably getting less than accurate checkouts from consumers.

  • Self-checkout isn't going away though.

  • It's on the rise at grocery stores, making up 44% of transactions last year.

  • If your store decided to take out all the self-checkout lanes and put in like regular lanes. How do you feel about it? - I'd be really disappointed.

  • A battle of humans versus machines playing out in the checkout line.

  • Brian Chung, NBC News, New York.

Do it yourself.

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