Buteventhemostexperiencedoperatorswillneedtimetolookupspecificdetails, likethegarbagecollectionschedulefor a particularneighborhood, whichcanwastetimeforboththeoperatorandthecaller.
SostartingthisOctober, we'rerollingout a newservicethatusesgenerativeAIcombinedwiththecitygovernment's database.
When a citizencalls, AIwillautomaticallyrecognizethespeech, searchfortheanswer, andprovidetheoperatorwithaccurateinformationinrealtime.