I'm flight attendant Grace.

I've been with Cafe Pacific for over three years now.

Right after I graduated, I was deciding and I thought, why not fly while I'm young?

So right now, I got to get ready.

So follow me.

Every time I put on my uniform, it's kind of like I'm playing a role, like a whole performance, it's a whole play.

So when you're wearing the uniform, you have to act the part.

Now I'm heading on to doing my packing.

I already did my packing the night before.

That's what I usually do for every flight.

Key point is to pack light.

And you're ready to go.

So we're here now at Cafe City.

So that was around 20 minutes MTR ride and five minutes bus ride from my home to here.

Thank you.

Now we head in.

So right here, we look for the flight file.

Today, we're taking seats 111.

So we look for the flight file here.

There it is.

And now we can head up to the computers.

We're in.

So here, I just do my last minute checks to see, for example, my position for the flight.

Good evening, everyone.

Welcome to seat 101 to Sydney.

And before I start, please check your passport details.

And rank, day one.

Good attitude is a major factor of bringing good service to our passengers.

Please be warm, friendly, and nice to our passengers.

When we talk to the passengers, find our tone of voice, our body language, and using eye contact.

Thank you very much, Winnie.

So the flight time is quite long.

Some of the passengers may want to get some rest.

To minimize the galley noise, because the galley is very close to the cabin, speak softly and watch out.

So right here, you can't go along with me, because I'm going on the bus.

So I'll see you later in flight.

The first thing we do is our equipment checks.

So make sure we have all the equipment we need for safety purposes.

After that, we start doing ground preparation.

That includes setting up newspaper, getting ready for the meal service, keeping all the drinks chilled.

So we have dry ice for that.

Before our passengers come, we make sure the scene is nice and presentable.

So we check the TVs to make sure they're serviceable.

The seats are clean.

Even when I was a kid, I loved to fly.

When I applied for this job and then started flying, it's that new excitement every time.

Every time the plane takes off.

Whenever I see my passengers happy, I'm happy.

Like a lot of people say, it's all the little things that count.

But it's true.

Also have the pork with XO sauce and rice.

And at the end there, as you can see, tomato and cheese fettuccine.

I like to tell people before they ask.

I just like to notice these little things and pick it up.

First meal service, like for our flight today, we have two meal service.

So between the first and the second, we do have time.

We come back to the galley.

We eat.

Time to chit-chat with our colleagues.

All done.

Very smooth and happy flight.

So after the last passenger has seen the plane, we do after landing checks.

And then we head out as the whole group to the crew bus.

We're here at the hotel.

One good and smooth flight.

Check off my list.

I haven't slept the whole night.

So honestly, I'm physically very tired.

So looking forward to getting some rest.

Thank you for joining me the whole time.

All the way to Sydney.

And hope you had fun and see you again soon.