First, you have some time to look at questions 1 to 5.

Pause the recording for 30 seconds.

Pause the recording for 30 seconds.

Good afternoon, MegaQuip.

This is Sally speaking.

How may I help you?

Oh, hello.

Um, I'd like to order some items from your catalogue.

Yes, are you an existing customer?

Er, no, I've only just moved here from South Africa.

But I picked up your winter catalogue in the city centre yesterday.

Fine.

The winter catalogue is our current one.

As you're a new customer, I need to take a few details from you.

The customer is using the winter catalogue, so winter has been written in the space.

Now we shall begin.

You should answer the questions as you listen, because you will not hear the recording a second time.

Listen carefully and answer questions 1 to 5.

Good afternoon, MegaQuip.

This is Sally speaking.

How may I help you?

Oh, hello.

Um, I'd like to order some items from your catalogue.

Yes, are you an existing customer?

Er, no, I've only just moved here from South Africa.

But I picked up your winter catalogue in the city centre yesterday.

Fine.

The winter catalogue is our current one.

As you're a new customer, I need to take a few details from you.

Sure.

Your name is?

Oscar Greening.

That's Oscar with a K.

O-S-K-A-R?

Yes.

Greening.

And your address?

Um, York Terrace.

Here in the city?

Yes.

What number?

It's a flat.

Number 52C.

C.

Got that.

And would that be the same address for delivery?

Um, no, actually.

I'm out all day.

But my neighbour can take delivery at number 5 York Avenue.

It's just round the corner.

OK, fine.

Number 5.

I've got that.

And will you be paying by debit card or credit card?

Well, I don't have any cards yet.

I'll have some shortly.

But I want these things this week, if possible.

Could I come to the store and pay cash in advance?

Well, I guess so.

I'll make a note.

I'm afraid that payment method doesn't entitle you to a discount.

No, I didn't expect one for that.

But what about my address?

It says on the cover of the catalogue...

Oh, yes, you're right.

Of course, York Terrace is within the city, so you get free delivery and 5% discount on your order.

Good.

Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.

Pause the recording for 30 seconds.

Now listen and answer questions 6 to 10.

So, what would you like to order?

You have our current catalogue, you say?

Yes.

I need three things for the room where I study.

My office, I guess.

Yes.

The most urgent is a desk lamp.

Is your catalogue number 664 in stock?

664?

That's not Home Office.

It's in the Living section of the catalogue.

It is.

I want a small one that clips onto the edge of the desk.

Yes, no problem.

In which colour?

I'd like the greyish coloured one, please.

Oh, you mean the shade we call Slate.

Yes, it's a nice colour.

And I wondered, could I get that when I come in to pay, rather than waiting for delivery?

I really need to be able to read at night, and the lights in this flat are useless.

Yes, I'm sure that'll be OK.

I'll note down that customer will collect.

What else did you want?

Well, I need a chair which gives good support when I'm using my computer.

I saw one in your Home Office section, and I think it would suit me.

It's on page 45, item number, oh, um, 129.

Yes.

And it's fully adjustable, isn't it?

Let me see.

Height, yes.

Back, yes.

I'm not sure about the arms, though.

Oh, that could be a problem.

I'm very tall.

What about 131 on the same page?

That has adjustable arms, seat, everything.

But can I get that in the same colour?

I mean, the green, like the one it shows?

Oh, they all come in the full range of colours.

OK.

So I'll go for 131 in green, then.

Mm, I think you'll like that.

My brother's very tall, and he uses one.

We can make sure there's one on the delivery van to you early next week.

Oh, good.

Thanks.

And so, lastly, I need a filing cabinet for my documents.

A little filing cabinet with two drawers.

OK.

Two drawers.

Do you want the ordinary one or the lockable one?

It's an extra £20.

Sorry, what's that?

You can have it with a lock, which is more secure.

Oh, yes, please.

OK.

So that's number 153.

It doesn't by any chance come in slate, does it?

Well, it's similar, but the commercial office furniture doesn't come in so many shades.

So it's grey?

That's right.

Fine.

That'll do.

Now, about delivery, the two items will probably come at different times, as we have the chair in stock here, so our van will bring it, as I said.

The filing cabinet will be coming direct from London, so today's the 29th of September, say not more than four days.

That'll be delivered on or before the 3rd of October.

You'll have them both within four days.

That's fine.

I'll drop in tomorrow morning to pay and get the lamp.

Thanks for all your help.

Thank you for your order.

Let me know if we can do anything else for you.

Thank you.

I will.

Bye.

Bye.

That is the end of section 1.

You now have half a minute to check your answers.

You will hear a man taking a group of tourists around a museum site.

First, you have some time to look at questions 11 to 14.

Now listen carefully and answer questions 11 to 14.

Welcome to Brompton Museum.

I'm going to tell you a little bit about the museum first and then show you round.

As you can see, Brompton is an open-air museum.

The first open-air museums were established in Scandinavia towards the end of the 19th century, and the concept soon spread throughout Europe and North America, and there are several in Britain, all of which tell the history of a particular part of the country.

Brompton focuses on life during the 19th century.

The site was chosen because there were already some historic 19th-century buildings here and others have been dismantled in different parts of the region and rebuilt on the site.

This hadn't been attempted before in these parts, so we're very proud of what we have here.

All of the buildings are filled with furniture, machinery and objects.

You may be able to see these in other museums, but not in their original settings.

What also sets Brompton apart from other museums is that the story of the exhibits is told not by labels, but by costumed staff like myself.

I look after sheep, cows and hens, which are much the same as those you see on modern farms, but I use traditional methods to care for them.

You will also be able to see a blacksmith and a printer, as well as other craftspeople.

If you talk to them, you'll be able to find out what life was really like 150 years ago.

Our programme of activities during the year has guided walks, an agricultural fair and all the other events you would expect a museum to have, but remember, here you experience them in the real surroundings.

The site is divided into different areas.

The main building contains our High Street, which is a street of 19th century shops, offices and some homes.

There's a stationer's shop, which sells a range of specially selected cards, prints and copies of Victorian stationery, all available for purchase by visitors.

Upstairs, in the same building, a printer demonstrates the production of posters, business cards and advertising material.

Across the street from the stationers is a clothes shop, and there's a baker's where you can watch a demonstration of someone making bread, cakes and pastries.

We also have a sweet shop, which has old-fashioned sweets for sale.

Vintage trams travel along from one end of the street to the other, carrying visitors on their journey into the past.

We will also be visiting the farm and taking a ride on a steam train.

Of course, the main form of transport in those days was the horse, and you can watch horses being exercised in the old stables.

This part of Britain was famous for coal mining, and on the site we have part of a mine which opened in 1860 and was worked for over 100 years, before closing in 1963.

Visitors can put on a hard hat and take a guided tour underground to see how coal was worked, and to experience the working conditions in the early 1900s.

Now, if you'd like to look at your map, we'll begin our tour.

The site is a bit like a circle, with the railway going round the edge.

You can see where we are now by the entrance, and we're going to start by walking to the high street.

We'll go to the crossroads in the middle of the map, and go straight on, making our way between two buildings on either side of the path.

The larger one is an exhibition centre, but it's not open today, unfortunately.

The other building is offices.

The path leads directly to the high street building, which is at the opposite side of the site to the entrance.

Here you're free to wander around, and take a ride up and down on a tram.

We'll then take the path which follows the railway line, and crosses it to the farm.

If you wish, you can have tea in the farmhouse, and there'll be time to look at the animals and the machinery.

Then we cross the railway line again, and visit our special attraction, which is the coal mine.

It's just in front of us, here at the entrance.

We'll return to the crossroads, and walk through a small wooded area to the manor house.

This is one of the original buildings on the site, and belonged to a wealthy farmer.

You can look round the house and gardens, and talk to our guides who can tell you what it was like to live there.

We will then follow a path which goes past the pond, and will take us to the railway station, which is situated between the path and the railway line.

Finally, we'll take the steam train back around the site, passing alongside the high street and the coal mine, back to the entrance.

So, if you'd like to follow me...

That is the end of section 2.

You now have half a minute to check your answers.

Pause the recording for 30 seconds.

You will hear a conversation between Cressida, a student of journalism, and her tutor, Dr Erskine, about a work placement that she has recently done.

First, you have some time to look at questions 21 to 26.

Pause the recording for 30 seconds.

Now listen carefully, and answer questions 21 to 26.

There was a bit of a backstory, you know, something you weren't telling us.

So how was it really?

Yeah, well, I learned a lot, as I said.

But I think some of the lessons weren't ones I wanted to share with the whole group.

I mean, my expectations about what it would be like were too high.

I'd been fantasizing a bit about what I'd be doing.

I mean, it all worked out OK in the end.

But I got off to a bad start.

Yes, I heard something similar from the producer, Ainsley Webb, who assessed your performance.

He was quite negative about some of the things you did, and your initial attitude, I'm afraid.

Would you like to give me your version?

I didn't prepare properly is the main thing.

On my first morning, I hadn't checked my commuting route properly.

And I didn't notice that it says the buses don't start till six.

I had to run all the way to the studio.

But I was still late, and I looked a mess.

Well, better at this stage of your career than later.

To be honest, I made the same kind of mistakes when I was your age.

But anyway, as I say, I think the presentation yesterday went extremely well, and I will bear that in mind when I grade your work experience overall.