Andtravelisincreasing, with 57% morepassengersthan 2002.
Weaskedanexperttoexplainhowairportscankeeppassengerflowseamless, makingthedifferencebetween a smoothtravelexperienceandincreasedrevenue, or a missedflight.
Soinsteadofbuilding a bathroomwithplumbingor a mechanicalroomhere, architectswillputmoreflexiblespaceslikeanoffice, somethingthatcaneasilybetorndownlater.
Andwhatitmeansisinsteadofonepersonat a timegrabbing a tray, puttingtheirsuitcaseontheconveyorbelt, takingtheircoatoff, takingtheirhatoff, theirshoes, whateveritis, multiplepassengerscandoitatthesametime, reducingtheamountoftimethat a passengerspendsinsecurity.
Andgettingpassengersthroughthelinefasterhas a benefit.
Forevery 10 minutes a passengerspendsinthesecurityline, theirspendingintheterminaldecreasesby 30%.
Retailusedtobeanafterthoughtatairports.
Storesweretuckedintoanyavailablespace.
In a configurationlikethis, theremightbethegreaterneedforsignagetoannouncewhatisaheadandwhatcanbeanticipated.
Becausewithoutit, a passengerreallywillnotbeawareofwhat's thereuntilthey'rethere.
Floorpatterning, theshapeofthesoffitaboveyou, thepatterningconfigurationoflight, allreallyhelpingtoserve a kindof a clearlydefinedpathofcirculation, butnot a prescribedpathofcirculation.
Butairportshavetobalancetheneedsoftheirpassengerswiththoseoftheplanes, whichrequire a lotofspacetotaxisafely.
Whiledeparturesgets a lotofattention, Petersaysthearrivalsareahasbeenneglected.
Theairportisthefrontdoorto a city.
Butoften, arrivingpassengers' firstimpressionisessentiallyof a basement.
SowhenheworkedonLaGuardia's Terminal B redesign, Petersentarrivalsdown a seriesofcascadingescalatorsoverlookingthedepartureshallbeforearrivinginbaggageclaim.