And welcome again to Living English...

... where we learn how to speak English for work, travel, or study.

In each program we look at a short drama...

... then practisse our English.

So let's see today's episode of 'Sisters and Brothers'.

Remember in the last episode Anne arrived from Singapore.

She met her business partner Sarah.

Now she is checking in at her hotel.

Thank you very much for picking me up.

You're very welcome.

Will you be alright here?

Thanks. I'll be fine.

And thank you Mark, for helping with my heavy bag.

Don't...

Don't mention it.

Alright then.

Nice to meet you finally.

I'll meet you tomorrow.

Nice to meet you too.

Goodbye.

Good morning. Would you like to check in?

- Yes, please. - And your name?

Anne Lee.

Yes. [...] please.

How long will you be staying?

Two weeks.

[...].

[...] business.

Will you need a hire car?

No, thank you.

Will you need a map of the city?

Maybe later.

Will you want a newspaper in the morning?

- No, thank you. - Okay.

And how will you be paying Ms Lee?

Credit card.

Thank you.

And here's your key.

Room 309.

Enjoy your stay Ms Lee.

Thank you. I hope I will.

In that episode we saw how to say 'thank you'.

Anne has a reply.

Let's have another look.

Thank you very much for picking me up.

You're very welcome.

Anne says 'Thank you very much'.

This is a polite way of thanking someone.

Try saying...

... 'Thank you very much for picking me up'...

... with the clip.

You're very welcome.

Thank you very much for picking me up.

You're very welcome.

Sarah says in reply...

... 'You're very welcome'.

This is a polite reply.

Try at home with the clip.

Thank you very much for picking me up.

Thank you very much for picking me up.

You're very welcome.

'You're very welcome'...

... or just...

... 'You're welcome'...

... is what we usually say when someone thanks us.

"You're" is short for "you are".

You are welcome.

Now listen to how Anne says 'thank you' to Mark.

And thank you Mark, for helping with my heavy bag.

Don't...

She just says 'thank you'.

It is another way of saying 'thank you' for everyday sayings.

Listen carefully.

Will you be alright here?

Thanks. I'll be fine.

Anne says 'thanks' to a polite question.

For small things like this we just say 'thanks'.

In our next clip listen to what Mark replies when Anne says 'thank you'.

And thank you Mark, for helping with my heavy bag.

Don't...

Don't mention it.

Mark says 'Don't mention it'.

He's politely saying that Anne doesn't need to say 'thank you'.

'Don't' is a way of saying 'do not'.

And 'mention' means 'say'.

Now try saying it yourself.

And thank you Mark, for helping with my heavy bag.

Don't...

And thank you Mark, for helping with my heavy bag.

Don't...

Don't mention it.

In that episode we also saw how to say 'goodbye'.

Nice to meet you too.

Goodbye.

She says 'goodbye' as she leaves.

It's a formal way of saying that you're going.

Practise saying 'goodbye' with the clip.

Nice to meet you too.

Nice to meet you too.

Goodbye.

When you get to know someone a little better...

... you can say 'see you latter'.

Practise saying it after me.

See you later.

See you later.

Now let's look at how to ask questions about what you're going to do.

How long will you be staying?

Two weeks.

How long will you be staying?

We use the word 'will' to ask about the future.

Now listen to another question that uses 'will' to ask about the future.

Listen carefully.

The hotel clerk speaks very fast.

Will you want a newspaper in the morning?

Here's another question from the clerk.

Will you need a map of the city?

And here's another one.

Will you need a hire car?

All these questions are about what Anne will do in the future.

They ask about her plans.

They ask about what she intends to do...

... or what she is going to do.

For example the question...

... 'Will you need a hire car?'...

... is asking about the future.

About what Anne might need in the next few days.

Now listen carefully in our next clip...

... for another use of 'will' to ask about the future.

Thank you very much for picking me up.

You're very welcome.

Will you be alright here?

Will you be alright here?

Sarah wants to know how Anne will be in the next few days...

... while she is staying at the hotel.

In the next clip see how the word 'will' is used...

... when you are not asking a question.

Here's your key.

Room 309.

Enjoy your stay Ms Lee.

Thank you. I hope I will.

Anne replies...

... 'I hope I will'...

... to the clerk telling her to enjoy her stay in the hotel.

She hopes that in the future she will enjoy stay in the hotel.

If you are not asking a question...

... you use the word 'will' after words such as 'she'.

She will need a hire car.

I.

I will need a hire car.

And you.

You will need a hire car.

This sort of words...

... 'I', 'she', 'you' are called pronouns.

We use 'will' before pronouns in questions.

So if I say...

... 'Will you need a hire car?"...

... it's a question.

Listen to the difference.

Will you need a hire car?

You will need a hire car.

Can you tell which one of these is a question?

Wiil you enjoy your stay?

Or.

You will enjoy your stay.

'Will' comes before 'you'.

So 'Wiil you enjoy your stay?' is a question.

It's asking about something in the future.

When 'will' comes after 'you'...

... you're just saying what you think is going to happen.

You will enjoy your stay.

And here's Michelle.

Hello Michelle. How are you?

I'm fine. Thanks Brenton.

Hello everyone.

What will we talk about today?

We'll talk about how to pay for things...

... and more about the word 'will'.

Now Brenton.

You're going to a holiday to [...].

I am?

Let's pretend.

I've brought some things here.

Ask me if you need them.

And you ask at home too using 'will I need'.

Remember?

It's hot in [...] and there's lots of beaches.

Alright.

Sunscreen.

Will I need sunscreen?

What do you think?

Yes, you will.

Traveller's cheques.

Will I need traveller's cheques?

Yes, you will.

Sunglasses.

Will I need sunglasses?

Yes, you will.

Teddy bear.

Will I need a teddy bear?

No, you won't.

I might.

Now you answer the questions.

Will he need sunscreen?

Yes, he will.

Will he need sunglasses?

Yes, he will.

Will he need a teddy bear?

No, he won't

Oh!

Now let's look at the saying when Anne pays for her hotel room.

How does she pay?

And how will you be paying Ms Lee?

Credit card.

Anne pays by credit card.

How else can you pay for things?

Well, you can pay in cash.

So we say you pay by credit card or in cash.

How else can you pay?

Well you can often pay by EFTPOS.

EFTPOS stands for Electronic Funds Transfer at Point of Sale.

You use your ATM card for this.

And you can pay by cheque.

In America it's spelled differently.

So we say you can pay...

... in cash,

... by credit card,

... by EFTPOS,

... or by cheque.

Practise saying 'by credit card' with the clip.

And how will you be paying Ms Lee?

And how will you be paying Ms Lee?

Credit card.

Did you hear what the clerk called Anne Lee in that clip?

Listen again.

And how will you be paying Ms Lee?

Credit card.

She used her formal title 'Ms Lee'.

What's your formal title Brenton?

My formal title is Mr Whittle.

[...] mister.

We say 'mister' before our last name.

My full name is Brenton Whittle.

So I'm mister Whittle.

So Mark Taylor in our film is Mr Taylor.

Yes.

And are you Ms Crowden?

I might be.

I might not be.

What do you mean?

Women can be called Ms, Miss, or Mrs.

They all [...] are like each other?

Yes, but they are different.

You can only be called 'Miss' if you're not married...

... and 'Mrs' if you are married.

Are you a Miss or a Mrs?

I'd like to be called Ms.

Any woman can be called Ms.

Just like any man can be called Mr.

Practise these after me.

Mr Wittle.

Mrs Taylor.

Miss Taylor.

Ms Lee.

[...] saying 'Ms Lee' with the clip.

And how will you be paying Ms Lee?

Now it's time for a memory test.

How are you going to pay?

By credit card.

By cheque.

In cash.

And I hope you'll watch our next program.

We'll find out how to make appointments...

... and about what to do with time.

So see you then.

See you later.