In this lesson，we are going to learn what to say when ordering things online.

Hey，where did you buy this dress from?

I ordered it from spendyourmoney.com.

Didn’t you find it expensive there?

No, not at all. It has some great deals! I got crazy discounts!

How much did this cost you?

Well, I got a 45% discount on the retail price!

Wow that’s great. I will look at it today.

Hello, is it buyawatch.com?

Yes, how can I help you?

I ordered a couple of ladies watches and they were supposed to be delivered by 19th of this month but I haven’t received the order.

May I know your order number please?

Yes sure, it’s AK129984

Alright. I can see that the order is scheduled for delivery today.

Hmm... I was hoping for an early delivery.

I am sorry sir. We didn’t have any inventory of that particular model, but you will certainly get your watches today.

Okay. Thank you.

Your bill amounts to 867 dollars.

Do you accept credit cards? How can I pay?

I am sorry, we don’t take credit card numbers on phone for security purposes.

I can send you an email with an online form that leads to a secure payment page.

Won’t that take too long?

Well, I can also mark it for Cash on delivery and you can pay in cash to the delivery boy.

That’s a good option. When will he deliver?

You will get this product within 2 days. Please keep the cash ready.

Sure. No problems.

Hey, is it fashionfreak.com?

Yes, what can I help you with?

Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?

May I know your order number and reason for exchanging?

It’s AK129984 and it is not the same dress I ordered for.

Oh! Is that so? I am really sorry.

Please return the dress to us and we will dispatch the correct dress to you.

Hmm... Okay. I will send the dress back to you.

Thank you! I am really sorry for the inconvenience.

It’s alright. I’ve ordered several times from you, and this is the first time that this has happened.

It has some great deals! I got crazy discounts!

May I know your order number please?

Do you accept credit cards? How can I pay?

Well, I got a 45% discount on the retail price!

Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?