>>> WELCOME BACK. THIS MORNING, WE HAVE A SPECIAL

THIS MORNING, WE HAVE A SPECIAL "CONSUMER CONFIDENTIAL" ON THE

"CONSUMER CONFIDENTIAL" ON THE CORONAVIRUS.

CORONAVIRUS. THERE’S MORE THAN 100 CASES IN

THERE’S MORE THAN 100 CASES IN MORE THAN A DOZEN STATES

MORE THAN A DOZEN STATES REPORTED.

REPORTED. WE’RE GOING TO TRY TO HELP YOU

WE’RE GOING TO TRY TO HELP YOU PREPARE YOUR HOME AND YOUR

PREPARE YOUR HOME AND YOUR FAMILY AND ANSWER THE QUESTIONS

FAMILY AND ANSWER THE QUESTIONS YOU HAVE GOT.

YOU HAVE GOT. WE ARE GOING TO START WITH VICKI

WE ARE GOING TO START WITH VICKI NGUYEN.

NGUYEN. THANKS SO MUCH FOR HELPING US.

THANKS SO MUCH FOR HELPING US. TALKING ABOUT OUR FAMILY.

TALKING ABOUT OUR FAMILY. GETTING OUR FAMILIES READY.

GETTING OUR FAMILIES READY. WHAT SUPPLIES SHOULD WE HAVE AT

WHAT SUPPLIES SHOULD WE HAVE AT HOME?

HOME? >> THIS IS IMPORTANT.

>> THIS IS IMPORTANT. WE’RE FOLLOWING THE GUIDELINES

WE’RE FOLLOWING THE GUIDELINES SET OUT BY THE DEPARTMENT OF

SET OUT BY THE DEPARTMENT OF HOMELAND SECURITY.

HOMELAND SECURITY. AND THE IDEA IS TO HAVE A

AND THE IDEA IS TO HAVE A TWO-WEEK SUPPLY OF EVERYTHING

TWO-WEEK SUPPLY OF EVERYTHING YOU NEED.

YOU NEED. THAT INCLUDES FOOD AND WATER.

THAT INCLUDES FOOD AND WATER. SOME PEOPLE HAVE BEEN ASKING US

SOME PEOPLE HAVE BEEN ASKING US ON SOCIAL MEDIA, ARE WE

ON SOCIAL MEDIA, ARE WE CONCERNED THAT THE WATER SUPPLY

CONCERNED THAT THE WATER SUPPLY IS GOING TO BE CONTAMINATED?

IS GOING TO BE CONTAMINATED? NO.

NO. THE IDEA IS THAT IF YOU HAVE TO

THE IDEA IS THAT IF YOU HAVE TO SELF-QUARANTINE, OR IF YOU RELY

SELF-QUARANTINE, OR IF YOU RELY ON WATER TO MAKE FORMULA.

ON WATER TO MAKE FORMULA. TWO WEEKS IS GOOD FOR ANY

TWO WEEKS IS GOOD FOR ANY EMERGENCY.

EMERGENCY. IF YOU HAVE BABIES, FORMULA,

IF YOU HAVE BABIES, FORMULA, DIAPERS, FOR A MONTH.

DIAPERS, FOR A MONTH. >> FOR A MONTH?

>> FOR A MONTH? >> YES.

>> YES. THINK ABOUT SOAP, DETERGENT,

THINK ABOUT SOAP, DETERGENT, HOUSEHOLD GOODS THAT YOU MAY

HOUSEHOLD GOODS THAT YOU MAY NEED.

NEED. IT’S SO IF YOU ARE STUCK IN YOUR

IT’S SO IF YOU ARE STUCK IN YOUR HOME FOR SOME TIME, OR IF THERE

HOME FOR SOME TIME, OR IF THERE IS A SUPPLY CHAIN BREAKDOWN, YOU

IS A SUPPLY CHAIN BREAKDOWN, YOU HAVE WHAT YOU NEED AND YOU HAVE

HAVE WHAT YOU NEED AND YOU HAVE TO GO OUT.

TO GO OUT. >> AND WE’RE TALKING ABOUT, IF

>> AND WE’RE TALKING ABOUT, IF WE’VE SEEN A COUPLE OF SCHOOLS

WE’VE SEEN A COUPLE OF SCHOOLS AROUND THE COUNTRY, CLOSING

AROUND THE COUNTRY, CLOSING DOWN, HOW ARE SCHOOLS PREPARED?

DOWN, HOW ARE SCHOOLS PREPARED? HOW DO YOU TALK TO THE EDUCATORS

HOW DO YOU TALK TO THE EDUCATORS THAT RUN YOUR KIDS’ SCHOOL ABOUT

THAT RUN YOUR KIDS’ SCHOOL ABOUT WHAT THEY’RE GOING TO DO AND

WHAT THEY’RE GOING TO DO AND WHAT THEIR PLANS ARE?

WHAT THEIR PLANS ARE? >> THIS IS IMPORTANT, AL.

>> THIS IS IMPORTANT, AL. DON’T HESITATE TO ASK QUESTIONS.

DON’T HESITATE TO ASK QUESTIONS. CALL THE SCHOOL, THE PRINCIPAL,

CALL THE SCHOOL, THE PRINCIPAL, THE SUPERINTENDENT AND SAY, DO

THE SUPERINTENDENT AND SAY, DO WE HAVE A PLAN IN PLACE?

WE HAVE A PLAN IN PLACE? ARE YOU PREPARING LAPTOPS OR

ARE YOU PREPARING LAPTOPS OR iPADS WITH LESSONS?

iPADS WITH LESSONS? SAY THE SCHOOL HAS TO SHUT DOWN

SAY THE SCHOOL HAS TO SHUT DOWN FOR A COUP OLLE OF DAYS, WHAT AR

FOR A COUP OLLE OF DAYS, WHAT AR WE GOING TO DO ABOUT THAT?

WE GOING TO DO ABOUT THAT? AND PREPARE FOR THE DOMINO

AND PREPARE FOR THE DOMINO EFFECT.

EFFECT. IF YOU WORK OUTSIDE OF THE HOME,

IF YOU WORK OUTSIDE OF THE HOME, CAN YOU TELECOMMUTE?

CAN YOU TELECOMMUTE? CAN YOU DO TELECONFERENCING?

CAN YOU DO TELECONFERENCING? HAVE THAT CONVERSATION WITH YOUR

HAVE THAT CONVERSATION WITH YOUR DIRECTOR OF YOUR DEPARTMENT.

DIRECTOR OF YOUR DEPARTMENT. >> OKAY.

>> OKAY. MARIA?

MARIA? >> WE’RE GOING TO TALK ABOUT

>> WE’RE GOING TO TALK ABOUT MEDICAL.

MEDICAL. HOW SHOULD I HANDLE MY

HOW SHOULD I HANDLE MY PRESCRIPTIONS?

PRESCRIPTIONS? >> RIGHT.

>> RIGHT. PICKING UP ON WHAT VICKI SAID.

PICKING UP ON WHAT VICKI SAID. THEY NEED TO ANTICIPATE A SUDDEN

THEY NEED TO ANTICIPATE A SUDDEN 14-DAY QUARANTINE.

14-DAY QUARANTINE. AT LEAST A TWO-WEEK SUPPLY OF

AT LEAST A TWO-WEEK SUPPLY OF YOUR MEDICINE.

YOUR MEDICINE. IF YOU CAN GO AHEAD AND CALL,

IF YOU CAN GO AHEAD AND CALL, GET A 30-DAY SUPPLY.

GET A 30-DAY SUPPLY. WE KNOW INSURANCE COMPANIES

WE KNOW INSURANCE COMPANIES DON’T NECESSARILY COVER 90-DAY

DON’T NECESSARILY COVER 90-DAY SUPPLIES.

SUPPLIES. BUT AT A MINIMUM, YOU WANT TO

BUT AT A MINIMUM, YOU WANT TO HAVE THE EXPECTATION.

HAVE THE EXPECTATION. IF I, FROM ONE DAY TO THE NEXT,

IF I, FROM ONE DAY TO THE NEXT, HAVE TO STAY HOME, DO I HAVE MY

HAVE TO STAY HOME, DO I HAVE MY MEDICINES FOR 14 DAYS.

MEDICINES FOR 14 DAYS. >> AND THAT INCLUDES ANIMALS?

>> AND THAT INCLUDES ANIMALS? >> ABSOLUTELY.

>> ABSOLUTELY. >> WHAT IF PEOPLE ARE FEELING

>> WHAT IF PEOPLE ARE FEELING UNDER THE WEATHER AND WANT TO

UNDER THE WEATHER AND WANT TO GET A TEST?

GET A TEST? IS THAT COVERED BY INSURANCE?

IS THAT COVERED BY INSURANCE? >> WE HAVE AVALUEILABILITY AND

>> WE HAVE AVALUEILABILITY AND COST.

COST. IT’S NOT A LIMITLESS CAPACITY OF

IT’S NOT A LIMITLESS CAPACITY OF TESTING RIGHT NOW.

TESTING RIGHT NOW. AT OUR INSTITUTION, IN NEW YORK,

AT OUR INSTITUTION, IN NEW YORK, WE HAVE THE STATE LAB, PUBLIC

WE HAVE THE STATE LAB, PUBLIC HEALTH LABS, AND THE CDC.

HEALTH LABS, AND THE CDC. OFFICES AND HOSPITALS DON’T

OFFICES AND HOSPITALS DON’T NECESSARILY HAVE IN-LAB

NECESSARILY HAVE IN-LAB DIAGNOSTICS UP AND RUNNING AT

DIAGNOSTICS UP AND RUNNING AT THE MOMENT.

THE MOMENT. IF YOU ARE CONCERNED IF YOU ARE

IF YOU ARE CONCERNED IF YOU ARE FEELING SICK, AND THAT GETS INTO

FEELING SICK, AND THAT GETS INTO NUMBER THREE, YOU HAVE TO THINK

NUMBER THREE, YOU HAVE TO THINK ABOUT THE IDEA OF, ARE YOU GOING

ABOUT THE IDEA OF, ARE YOU GOING TO STAY HOME?

TO STAY HOME? ARE YOU GOING TO GO TO THE

ARE YOU GOING TO GO TO THE DOCTOR’S OFFICE TO GET TESTED?

DOCTOR’S OFFICE TO GET TESTED? THERE’S NO SUCH THING AS IF

THERE’S NO SUCH THING AS IF YOU’RE MILDLY SYMPTOMATIC.

YOU’RE MILDLY SYMPTOMATIC. THERE’S NO RECOMMENDATION TO

THERE’S NO RECOMMENDATION TO PHYSICALLY GO TO YOUR DOCTOR’S

PHYSICALLY GO TO YOUR DOCTOR’S OFFICE OR THE E.D.

OFFICE OR THE E.D. WE DON’T WANT TO FLOOD THOSE

WE DON’T WANT TO FLOOD THOSE PLACES.

PLACES. WE WANT TO CALL AHEAD TO YOUR

WE WANT TO CALL AHEAD TO YOUR DOCTOR, USE VIRTUAL CARE, AND

DOCTOR, USE VIRTUAL CARE, AND THEY CAN TRIAGE YOU REMOTELY AND

THEY CAN TRIAGE YOU REMOTELY AND LET YOU KNOW -- GIVE GUIDANCE.

LET YOU KNOW -- GIVE GUIDANCE. >> PEOPLE SAY, MAYBE I HAVE THE

>> PEOPLE SAY, MAYBE I HAVE THE FLU.

FLU. MAYBE I HAVE THE CORONAVIRUS.

MAYBE I HAVE THE CORONAVIRUS. HOW DO YOU TELL THE DIFFERENCE?

HOW DO YOU TELL THE DIFFERENCE? >> IF YOU HAVE MILD RESPIRATORY

>> IF YOU HAVE MILD RESPIRATORY SYSTEM SYMPTOMS, YOU CAN CALL

SYSTEM SYMPTOMS, YOU CAN CALL YOUR DOCTOR AND GET BETTER.

YOUR DOCTOR AND GET BETTER. THE FEVER, IF YOU GO OUT TO A

THE FEVER, IF YOU GO OUT TO A MEDICAL FACILITY, YOU WILL GET

MEDICAL FACILITY, YOU WILL GET MASKED RIGHT AWAY.

MASKED RIGHT AWAY. CALL AHEAD TO THE EMERGENCY ROOM

CALL AHEAD TO THE EMERGENCY ROOM KNOWS YOU’RE COMING.

KNOWS YOU’RE COMING. >> VERGEIRTUAL CARE.

>> VERGEIRTUAL CARE. OVER TO YOU, CRAIG?

OVER TO YOU, CRAIG? >> LET’S GO TO TOM COSTELLO.

>> LET’S GO TO TOM COSTELLO. HE COVERS AVIATION AND HAS

HE COVERS AVIATION AND HAS BECOME A CORONAVIRUS EXPERT IN

BECOME A CORONAVIRUS EXPERT IN THE LAST FEW DAYS.

THE LAST FEW DAYS. LET’S TALK ABOUT TRAVEL, TOM.

LET’S TALK ABOUT TRAVEL, TOM. YOU HAVE TO CANCEL A TRIP.

YOU HAVE TO CANCEL A TRIP. WHAT’S THE BEST WAY TO DO THAT?

WHAT’S THE BEST WAY TO DO THAT? >> Reporter: THE GOOD NEWS IS,

>> Reporter: THE GOOD NEWS IS, ALL OF THE AIRLINES ARE WAIVING

ALL OF THE AIRLINES ARE WAIVING CHANGE FEES.

CHANGE FEES. JETBLUE, AMERICAN, AND ALASKA,

JETBLUE, AMERICAN, AND ALASKA, ONE MORE HERE.

ONE MORE HERE. AMERICAN.

AMERICAN. I THINK I SAID AMERICAN.

I THINK I SAID AMERICAN. AMERICAN, JETBLUE AND ALASKA.

AMERICAN, JETBLUE AND ALASKA. THEY’RE WAIVING CHANGE FEES.

THEY’RE WAIVING CHANGE FEES. I THINK UNITED IS, TOO.

I THINK UNITED IS, TOO. IF YOU’RE TRAVELING, TRAVELING

IF YOU’RE TRAVELING, TRAVELING THROUGH THE END OF MARCH, YOU

THROUGH THE END OF MARCH, YOU SHOULD HAVE YOUR CHANGE FEES

SHOULD HAVE YOUR CHANGE FEES REALLY FOR FREE.

REALLY FOR FREE. YOU SHOULD HAVE THE ABILITY TO

YOU SHOULD HAVE THE ABILITY TO CHANGE THE TICKET FOR FREE.

CHANGE THE TICKET FOR FREE. BEYOND MARCH, WE HAVE TO SEE

BEYOND MARCH, WE HAVE TO SEE WHAT HAPPENS DOWN THE ROAD.

WHAT HAPPENS DOWN THE ROAD. IF YOU’RE NOT COMFORTABLE

IF YOU’RE NOT COMFORTABLE TRAVELING BECAUSE OF

TRAVELING BECAUSE OF CORONAVIRUS, YOU SHOULD BE ABLE

CORONAVIRUS, YOU SHOULD BE ABLE TO GET YOUR MONEY BACK.

TO GET YOUR MONEY BACK. >> IF YOU CAN’T, HOW DO YOU

>> IF YOU CAN’T, HOW DO YOU FIGHT FOR THE REFUND OR CREDIT?

FIGHT FOR THE REFUND OR CREDIT? >> Reporter: THE AIRLINES WILL

>> Reporter: THE AIRLINES WILL APPLY THAT CREDIT TO YOUR

APPLY THAT CREDIT TO YOUR ACCOUNT.

ACCOUNT. YOU CAN USE THAT, THE FULL

YOU CAN USE THAT, THE FULL AMOUNT OF THAT CREDIT, OVER THE

AMOUNT OF THAT CREDIT, OVER THE NEXT 12 MONTHS OR SO.

NEXT 12 MONTHS OR SO. WE SHOULD MAKE THE MENTION, THAT

WE SHOULD MAKE THE MENTION, THAT THE FLIGHT ATTENDANTS’ UNIONS

THE FLIGHT ATTENDANTS’ UNIONS ARE CALLING FOR PROACTIVE STEPS

ARE CALLING FOR PROACTIVE STEPS TO PROTECT THEM AND THE

TO PROTECT THEM AND THE PASSENGERS IN THE AIR.

PASSENGERS IN THE AIR. THEY WANT TO SEE MORE FACE

THEY WANT TO SEE MORE FACE MASKS.

MASKS. MORE HAND SANITIZER.

MORE HAND SANITIZER. ALLOW FOR MORE DISPOSABLE CUPS,

ALLOW FOR MORE DISPOSABLE CUPS, INSTEAD OF GLASSES.

INSTEAD OF GLASSES. THEY’RE DOING EVERYTHING THEY

THEY’RE DOING EVERYTHING THEY CAN TO PROTECT THEMSELVES.

CAN TO PROTECT THEMSELVES. >> IF YOU HAVE TO BOOK NEW

>> IF YOU HAVE TO BOOK NEW TRAVEL IN THE COMING MONTHS,

TRAVEL IN THE COMING MONTHS, SHOULD YOU GET TRAVEL INSURANCE?

SHOULD YOU GET TRAVEL INSURANCE? >> Reporter: I HEAR FROM A LOT

>> Reporter: I HEAR FROM A LOT OF PEOPLE THAT THINK IT’S A GOOD

OF PEOPLE THAT THINK IT’S A GOOD IDEA.

IDEA. IF YOU BUY TRAVEL INSURANCE, YOU

IF YOU BUY TRAVEL INSURANCE, YOU WILL GET 50% TO 75% OF YOUR

WILL GET 50% TO 75% OF YOUR TICKET BACK IN MOST CASES.

TICKET BACK IN MOST CASES. MAYBE SOMETHING YOU WANT TO

MAYBE SOMETHING YOU WANT TO CONSIDER DOING.

CONSIDER DOING. YOU MIGHT WANT TO ALSO CONSIDER,

YOU MIGHT WANT TO ALSO CONSIDER, JUST AS A NORMAL PRECAUTION,

JUST AS A NORMAL PRECAUTION, BUYING MEDICAL INSURANCE OR

BUYING MEDICAL INSURANCE OR MEDEVAC INSURANCE.

MEDEVAC INSURANCE. I HAD FRIENDS WHO BOUGHT IT.

I HAD FRIENDS WHO BOUGHT IT. SURE ENOUGH, THEY HAD A MEDICAL

SURE ENOUGH, THEY HAD A MEDICAL EMERGENCY.

EMERGENCY. THEY HAD TO BE AIR-LIFTED BACK

THEY HAD TO BE AIR-LIFTED BACK HOME.

HOME. THEY WERE GRATEFUL THEY BOUGHT

THEY WERE GRATEFUL THEY BOUGHT THAT PROTECTION.

THAT PROTECTION. IT’S SOMETHING TO CONSIDER.

IT’S SOMETHING TO CONSIDER. YOU CAN GO TO A NUMBER OF

YOU CAN GO TO A NUMBER OF WEBSITES TO FIGURE OUT WHETHER

WEBSITES TO FIGURE OUT WHETHER THIS MAKES SENSE FOR YOU.

THIS MAKES SENSE FOR YOU. >> TOM COSTELLO FOR US IN

>> TOM COSTELLO FOR US IN WASHINGTON.

WASHINGTON. TOM, THANK YOU.

TOM, THANK YOU. DR. NATALIE AZAR, THANK YOU.

DR. NATALIE AZAR, THANK YOU. VICKI NGUYEN, THANK YOU.

VICKI NGUYEN, THANK YOU. AND WE HAVE INFORMATION ONLINE

AND WE HAVE INFORMATION ONLINE AND UPDATES AS THEY COME IN.