Veranda is a control freak.

She is involved in everything.

She will not release a relinquish control ever.

She's not a people person.

You have no people skills.

She just screams out demand.

And she's very rude at times, French.

And you're not here now there is such a turnoff.

What staff?

That I don't even know their names.

In eight months, I've probably seen over 50 people go.

Some people come in for one shift and they listen to her for five minutes and they roll right out the door.

I wish I had two clones off May.

And believe me, this place would be hopping.

I feel that Brooke might have become like the laughing stock of Newtown.

So the reputation around town is that, you know, no non.

So they call me the crazy lady, which is fine to me.

You know what?

If I'm crazy because I'm trying to save the business, so be it.

I think we're at that point.

But this is really our last chance.

If we don't figure something out, it's either sell it, get rid of it because we can't sustain it.

Before he came to town, I had the brick hotel had a high turnover rate.

So I had my team reach out to former employees so I can get some information before checking in.

Uh, first, Good morning.

I've never met such a large team off ex employees.

This is a small show.

Oh, yeah?

What?

There's more.

How much turnover is?

The with staff when I left had been for almost 50 managers.

15 50 50 managers 50.

And the biggest problem with places.

What very dark.

She's been cooled.

I watched her and she's She's mean and she could be a bully.

It I've seen her reduce people to tears.

Wow, you know, there's so much neglect between not only the staff managers, but her customers as well.

Seriously, I couldn't take it anymore.

He worked the holiday season, and it was kind of like the last straw for me.

What made you quit?

I worked all of those parties through the whole month of December.

I was lucky to receive some pay back.

Like in February with your tips.

Yeah.

She'll cut you a check in six weeks when she feels like she wouldn't let you go pick up your paycheck.

He called the cops on you.

Said she called the cops on you.

Time seriously Called a place because you wanted your money.

Yes, your threat.

Seriously, it sounds like a dictatorship, as opposed to a boss that is there to support people.

Loved it there.

It was very homey.

The opposite of now all the locals came.

We had a booming hotel business.

It was such a great place.

And then the quality just steadily went downhill.

And I think she had a complete lack of respect for the staff and didn't understand that your staff is a huge asset.

What a mess, please.

Have you?

No, I just I just arrived.

I'm curious.

Just by the way, you were speaking because I thought he hasn't.

Masseria has No, no, no.

So calling the cops, you know, high staff turnover standards dropping.

I haven't got much confidence.

However, I'm gonna tackle it head on.

We don't look very optimistic.

Do Thank you.