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  • hello and welcome to ways to change the world.

  • I'm Krishnan, Guru Murthy, and this is the podcast in which we talked to extraordinary people about the big ideas in their lives.

  • On the events that have helped shape Thumb.

  • My guest this week is Judy Smith, who is a crisis manager extraordinaire.

  • A fixer, a woman who has handled everybody from President George Bush, senior to Monica Lewinsky, to modern day celebrities.

  • She's the woman his company you call when you're in trouble, I guess.

  • Welcome to D.

  • Smith.

  • Thank you.

  • Does that make your mission to cover up the bad stuff?

  • But no, actually, I I know what people think of crisis, right?

  • Like who were, You know, we're hiding something, but really, it's it's it's not the case.

  • Honestly, um, I enjoy a lot about crisis management and, um, often times, you know, you find yourselves in situations where you know people can be at a very rough spot in their lives, and so the ability to help them navigate that right and figure out a strategy and a and a plan to walk through that path that's of that's our honor because you've written for ordinary people as well, haven't you?

  • In terms of applying your ways of doing things?

  • Yeah.

  • I mean, what's really good would I have enjoyed about the work is that we've had a really good cross section.

  • I've had an opportunity to work with heads of states to work with CEOs to work with celebrities and worked with a whole host of, uh, you know, everyday people that just have issues that come up in their lives.

  • So how have you?

  • Life is complicated, right?

  • And I'm assuming that you won't be able to talk to me about any of the people you work.

  • There's no point asking you about pushing on Louis in all those things is your job is not to tell me, but, I mean, how have you got There is the question.

  • I mean, where did you come from?

  • What was your childhood?

  • Ah, childhood.

  • Um, let's see a group in Washington, D c.

  • Family of five.

  • And, um, you're very very, uh, tighten it.

  • Um, it was interesting for it from me because we grew up, um, in a situation where we didn't have a lot, right.

  • And so, um, I just remember my, um, parents one time I said I needed a pair of tennis shoes, right?

  • And so of course I wanted I don't know, something some big, you know, designer at the time tennis shoe.

  • And they said, Oh, we can't afford that.

  • And I said, Oh, okay.

  • I was really crushed.

  • And I said, Well, that's okay.

  • I don't I'm just going to save upon Lenny until I could get that you whatever that was.

  • But, um, they really just growing up poor really helped.

  • I mean, I remember when, um, my mom would take me with her after work.

  • She had two jobs and three, actually, and she would take me after work, and I would help her clean toilets in the at night.

  • And I would say, Oh, my God, why do I have to go clean toilets?

  • You know, nobody else's school does that.

  • I never said that again to in my entire life.

  • Got straight very, very quickly on that very quickly.

  • How did she say you strengthen?

  • Um, because early on it is not about what um other people do or what other people are.

  • It is about who you are in what's important, right?

  • And, um for her doing what she did each day of her life.

  • It is the work that she does.

  • It doesn't define what her core values are as a person.

  • And, um, also taught me a CZ.

  • Well, is that, you know, people put out perceptions, but oftentimes, as we know in our business, it is not the reality.

  • And so, um, I learned a lot from my parents.

  • You know, the value of honesty and integrity and, uh, heart work.

  • And, um, it shouldn't be judged on the kind of work that you do.

  • Um, but how you do your work.

  • And you were in Washington D c Oh, yeah.

  • Went thio school in Washington, D.

  • C.

  • When thio Catholic school growing up, I saw one of my, uh, teachers Ah, a while back.

  • And I had said that you were responsible for me not wearing Platt like you will never see me and blue plaid burgundy play out because, you know, I wore uniforms all by, uh, you know, all my life.

  • But I got to talk.

  • What was Washington like then?

  • When you were growing up?

  • I guess in the sixties seventies now.

  • Yes, very different than they out, Um, had a reputation as a city.

  • It was It was a little dangerous and a lot more crime ridden in the pool.

  • Yes, Yes, it is today.

  • Yeah, it Wasit was for sure for sure.

  • Um, I also think to that, um, you know, just given where we are a cz ah, country, I think Washington, but just across the board just feels more polarized, right?

  • More divisive than than ever.

  • Um, and it certainly wasn't, You know, like that.

  • You know, growing up.

  • I remember when, um, you could just, you know, you can run outside, other kids, come out and you play.

  • You didn't have a sense of Oh, I can't play with that person because they look like this Or, you know, their status and life is there was this or their religion is that and And I just think in the time in place that we, um, are in that it feels like there's so much that divide us instead of uniting us.

  • You think that is all happening now?

  • Do that Kids growing up today in those areas don't feel as free as you did.

  • Oh, yeah.

  • I mean, no, I mean, just think about basic stuff.

  • We were laughing about this the other day.

  • It, uh, it worked.

  • When I was growing up, there was no such thing as scheduling a play date, right?

  • I mean, I get it.

  • Everybody schedules and people if are out.

  • And so you have to, um you have to do that.

  • But I remember Ah, this was actually ah, a few months ago.

  • We were at a family dinner, and, um, one of my little nieces and nephews about nine was talking about a kid, too.

  • Um, I was teased at school because she was Muslim in the kinds of clothes that she was wearing.

  • It's cool.

  • That never happened.

  • Were right Now what do you think has happened now?

  • Um, I think you know, it's there's so much going on in the in the country.

  • I think there's, um, Maur, uh and Maur talk that I think, uh, in insights it and say is that it's OK this was actually on local news in Washington.

  • There, Um, I think they're, um I can't remember the store, but there was a line, Let's say, was the supermarket right?

  • A woman was in the supermarket and was buying groceries and another woman was behind her.

  • And I guess the woman wasn't moving her cart up fast enough.

  • This woman behind her ran the grocery cart into her, her body and, um pushed her and people were just like what happened.

  • And the woman just burst out and said, uh, you need to go back to your country.

  • You shouldn't be here anyway.

  • Go by grocery.

  • Some other place because she wasn't moving a cart fast enough.

  • The move up to pay the bill at the cashier.

  • I mean, I never experienced any of that when I was a child.

  • But how so how How conscious were you of being a black family?

  • You know how How much was that possibility?

  • Well, we grew.

  • I mean, it's it's a part of who I am, no doubt.

  • Yes.

  • And you know something I'm very proud of.

  • Um, it was never, never part of it in the sense that I experience.

  • You know what this woman experience in the, you know, in the in the grocery store, we brought up to think that there would be obstacles in your life because you were black.

  • I was brought up to think that I am smart and, uh, uh capable, then can handle anything and that you should base it on that right and not base it on outer things.

  • Now, if you're saying, um that, you know, as we go through the world, you know, being an African American woman is it's it's who I am.

  • It's certainly part of my identity, for sure.

  • Yeah, but you So you grew up in a modest home in Washington.

  • Were you aware that, you know, off this other side of Washington that you would eventually go and work in the White House, the center of power?

  • You know, what was the gap between that and where you Yeah.

  • I mean, I was aware of it, but honestly, I didn't really think about it.

  • I remember when I went thio go work at the White House for President Bush.

  • Right.

  • And, uh, I remember talking at first to the to the you know, the original person was interview him, and I said So you guys don't you want to make sure that you guys understand this?

  • There's a lot of Smith's.

  • Maybe you got the wrong Smith like, you know, that we have no muddy.

  • I didn't give Thio.

  • Anybody actually don't know anybody in the in the in the white House, And, um, they were all very clear on that.

  • Great.

  • And, um, what was very interesting about it was the answer was yes.

  • No, we understand that, uh, you're good at what you do.

  • So we want you to come in for interview because you went since depress.

  • Yeah, that was That was president.

  • Ah, deputy press secretary.

  • So how did you get that job?

  • Did you apply for it?

  • Were traditional.

  • I didn't.

  • I mean, that's why you know, my my kids, I'm sure you're probably sick of hearing this, but there is some for me.

  • Anyway, I've learned this, um, value in, um, just doing the work and working, working hard and and concentrating on that so that you develop expertise and you feel good about what you do, and you are competent, and you really, really good at it.

  • And so, um, how I got the job at the White House was they received four recommendations.

  • They called him, said, Hey, I'm looking for a deputy press secretary who you think is good.

  • And so the same four people gave my name and it wasn't.

  • I had no connections at the White House.

  • I mean, think about it.

  • What are the odds of a poor African American girl from Northeast Washington?

  • D c goingto work in the White House, right?

  • And so So what were you doing about time prior to the White House?

  • I worked at the U.

  • S.

  • Attorney's office.

  • Um, and I was foreign prosecutor and did you know, legal work and communications work?

  • And then after that, um, when thio go work, um, with the Iran Contra investigation, President Reagan, it was exchanging arms for hostages.

  • And, um ah, and worked on and and worked on that.

  • And so, actually, when I was at the U.

  • S.

  • Attorney's office, I was working on a, um case and got a call and say it, Would you be interested in coming over to the White House and and talking about working in the White House?

  • And honestly, I thought it was a joke when I got the call, because I have ah, ah, good friend.

  • And I thought that she was playing a prank on me once.

  • But he called from the White House and said, I want you to come in and talk to the president about, you know, working.

  • It was deputy press secretary.

  • I'm like, Oh, sure you do.

  • Sure.

  • You doing?

  • Ah, hung the phone up, right?

  • Because I thought it was a joke joke, and they had called back and said the same thing.

  • I said, What?

  • This is really the White House.

  • Tell me what the oval looks like, which is the dumbest thing in the world, right, because you can see it on TV.

  • And then I felt incredibly stupid, and, um, I, uh, went in for interview, and I actually didn't think I got the job because it was a very frank discussion about policies and practices and that kind of stuff.

  • And, uh, call me back the next day and interviewed with the president, and he said, What do you do in the rest of the day and nothing, sir.

  • And, um, he said, Come, go with me.

  • And we walked through the at the door in a soft south lawn and jumped into Marine one and then from Air Force One.

  • And, you know, I was, of course, trying not to have a panic attack like I got a Marine 10 no.

  • What?

  • Air Force?

  • What?

  • Um, and we just talked the whole time.

  • It didn't have anything to do with policies.

  • And any of that is just a conversation about life.

  • And what do you care about?

  • Um, you know how you grew up and what do you want to do?

  • That was it.

  • And by the time we got back to the White House at 10 or 11 o'clock that night, he said, I want to hire her.

  • That is how it has a job at the hands.

  • So it's where you political.

  • It's warm.

  • When were you even a Republican?

  • I'm not.

  • I'm really anybody who tells you who knows me knows that I am really not a political ah person.

  • And it wasn't it was not based on politics, which is I go back to my theme of working hard and doing a good job.

  • It was totally based on totally based on that and the thing I would also say, and you'll understand this is people.

  • It should not be afraid to take a risk, because I can't really say that my life has been some big strategy or plan.

  • Um but, um how I got the job with the pregnancy President Reagan, independent counsel.

  • The investigation was I was actually all set to go take another job in New York.

  • I had signed the agreement.

  • I had an apartment.

  • I was supposed to go in two days, and I just happened to meet a buddy of mine for lunch who worked at the Iran Contra investigation.

  • So I mean, this was an incredible insight both into how corporate official America works.

  • Yes, and also the terrible things governments and militaries will D'oh!

  • In the name of democracy, you know, the terribly scandalous there they will do.

  • So were you shocked?

  • Yes.

  • I mean, what the board, the American government or what?

  • The American military was prepared to do what Oliver North was prepared to show part?

  • Sure.

  • I mean, and for me, I was shocked by two things.

  • One how quickly you have sorted out a path and how that can take a turn in a second.

  • Right.

  • I was ready to move to New York on Tuesday, but all of a sudden, on Monday, this completely different thing happened, right?

  • So that's one shot.

  • I mean, yes, the second shock was, you know, being involved.

  • I mean, you would never think something like that.

  • What happened?

  • But it did.

  • And so, having a opportunity, I feel very lucky about this of being able to be a part of our, you know, having witnessed some of the key moments in in Ah, in Ah, uh, in American history didn't put you off the government is what What's interesting?

  • And he didn't look at this and go, Oh, my God.

  • This is north or corrupt, you know?

  • No.

  • Is this and I want nothing to do with it.

  • No, no, it didn't put me off government.

  • I mean, it happened, right?

  • I mean, that's 11 There's so many lessons from doing crisis, right?

  • And one of them is The facts are the facts.

  • And and so, um, it didn't put me off government because it's just like with the world in which we find ourselves and we live in right there.

  • Great, wonderful people.

  • They're nice, kind people.

  • And, you know, sometimes there there, you know, meeting people and not so nice people.

  • So it's it's the same thing.

  • It's the same thing.

  • I mean, you have to I work for them, don't you?

  • I mean, you have to represent them.

  • Mean people as well.

  • Not if I don't want to know now.

  • I mean, that for me is one of the things about Ah, I would say living free, which is what I try to do every single day is, um, you know, having your own firm, Uh, it's it's more difficult for sure than working working for a firm.

  • But really, there's a sense of freedom, right?

  • Because you really get to weigh and decide the kinds of things that you want to do and the kinds of things that you want to be involved in.

  • But public relations in general is Yeah.

  • You know, I think most people think of public relations as a sort of a combination of things, but one of the maze, you know, helping bad people get away with stuff.

  • But see, I don't know why people think that right?

  • It's not really helping.

  • First of all, communications is a wide field, right?

  • I mean, we need to put that in tow into context, but often times right, let's say if there's, um, there's a crisis, right, there's, you know, somebody did something that they wish they had not done part of that.

  • Um, And I think a big part is that when you're trying to explain to the American public, there's several things that just don't change.

  • Right is that if you have made a mistake, you have to take ownership forward, right?

  • So for whatever that mistake Waas, you know, if you are a CEO and, um, the chief financial officer, I don't know, you know, misappropriated funds, right?

  • That financial officer has to come clean and has to say, this is what occurred.

  • This is what happened and take ownership and responsibility, and so does that CEO.

  • And so for me, that's that's what that communication is about, not tryingto duck and dodge anything.

  • Here's what I have learned the in communications.

  • One of the many things is, um and I have to laugh because my mom and dad used to say this when I was growing up, and you know how you grow up and you say you're not going to say that your parents at that, But they always used to say If they said, Oh, um, I said, no, no, I'm sorry, I'm a little late.

  • I was just around the corner playing with Jeannie.

  • We're playing a game and, you know, I could have been around the corner with, you know, Joe, when I was 13 you know, a boy or something.

  • And my parents used to always say with Judy, If you don't tell the truth, you know the truth is going to come out.

  • It's just a question of when it is the exact same thing.

  • I tell my clients the exact same thing because it is it is.

  • And so you know why not?

  • As you should just face into it and call it what it is.

  • Do you think the truth does always come out?

  • I do.

  • It's a question of when it does think about how many times have you just even use history or people's lives right when they have tried to, um, cover up something as you say, right?

  • Or, uh or hide something, it does come out right.

  • I mean, this is another lie.

  • This just popped up in my mind.

  • But, um, Senator Edwards, who ran for president, right?

  • And do you remember it was a situation where he's didn't have ah relationship.

  • I think his wife was dying of cancer at the time.

  • And, um, it was a story that appeared in one of the local publications in the States and totally denied it totally denied it.

  • And I think a colleague close to him took responsibility and said no, you know, that wasn't him.

  • That was me and all of that.

  • But it came out.

  • It just it always does.

  • And by the way, to who it want toe live with, though all of those things that you are trying to hide and conceal.

  • So it's when somebody comes to you now?

  • Yeah.

  • With a crisis, something something terrible's about to break is breaking and they don't know how to handle it.

  • Do you do ask them for what the truth is?

  • Oh, sure, you know.

  • So tell me everything.

  • Yes.

  • You know why?

  • Because you can't have a strategy or plan unless you know the truth.

  • Right.

  • So if I come out, um, I may tell you.

  • Yeah, well, yeah.

  • If they want my help, they dio right, Because think about it.

  • If I know, um, all of the facts You can map out a strategy and a plan, and you can execute it on on it, right.

  • And also, it defines what you're going to say about it.

  • What's the messaging if I'm going out saying this is absolutely not true?

  • Our chief financial officer, um, did not take that money right now.

  • If there's some facts that I don't know about that said, well, maybe he didn't do it that time.

  • But actually, there are three other times that we put him on probation because we thought that he took money, right?

  • Or were still investigating whether he did take the money.

  • We haven't completed it yet.

  • So why would I go out and say right that he that he didn't do it?

  • And I don't know all the facts.

  • The facts are really critical.

  • Really critical.

  • Do you think the rules, though?

  • Changing if you like.

  • I mean, you need to tell the truth.

  • Has Donald Trump changed the rules and then the way pl looks well, well, I know.

  • I think the truth is always important, right?

  • It it it is always important when you look at the kinds of issues that arise when you're not truthful, I think it's better to to to tell the truth, right?

  • I mean, think about it.

  • Let's we'll stay on your example.

  • Um, there would not be, um, the impeachment proceedings going on now that are taking place.

  • If, um, if there was truth that there would not, there would not be that right.

  • I mean, there was there's an investigation that revealed several things.

  • You know, phone calls, records.

  • I mean, all of that.

  • It goes back to proving my point.

  • It just it's a question of when truth comes up, but it always does come out.

  • But, I mean, there have been so many examples of things that I brought up about about Let's stay with Trump, his his post, past businesses or yes, if you just kind of have your alternate truth he has.

  • It's been cool, Yes, on safe things that your supporters will support and believe what somebody has that changed your Are there lessons?

  • Basically, from what with the way he did?

  • Abe's the corporate America and celebrities and everybody else are learning as well.

  • Well, yeah.

  • I mean, I think they're less instead of across the board because our our culture ah, has changed so much.

  • I mean, social media is one of them, right?

  • I mean the use of Twitter is a form for him of governing right now on social media.

  • That's a good example of how it has changed, how everybody interacts, right so there could be, ah, crisis.

  • And, um, it will break in.

  • Probably.

  • There's a recent study that show a crisis could break and spread internationally.

  • And what, 18 19 seconds.

  • That's that's quick.

  • That's quick.

  • And so in our business, there's not a whole lot of time in 19 seconds toe.

  • Let's figure out the facts.

  • Let's figure out messaging.

  • You generally think social media for leaders about you know, I think that's how you did in your communication.

  • Yeah, I think it depends on how you use it.

  • For example, there was, ah, company, um, that apologized on social media, right?

  • A c o D.

  • It.

  • Now the CEO usually uses that vehicle and making his apologies.

  • But when you are posting 12 different post and you're expecting your um, consumers who buy your products to follow 12 different post about an apology that's hard to follow.

  • So I think when people want toe, communicate a message that you want to determine what's the best vehicle to communicate that message.

  • So how do you think the role of press secretary in the White House is different now to how it was when you were working for Yeah, No, I think that's a very good question.

  • I think it's changed that, I think has changed an awful lot.

  • Um, you know, when I was doing it, there was, Ah, a sense that you know that when you're standing up, it's a privilege or standing up at the microphone and there's, Ah, bank of reporters there, you know, yelling questions at you.

  • And, you know, you're you're representing the United States representing the president, and you want to do the very best job that you the very best drop that you can.

  • And speaking the truth about a situation, um is ah is important.

  • Um, I I think that the role of it has changed.

  • Ah, tremendously.

  • Um, I think that oftentimes when you are saying x and it later turns out to be why the person speaking that is put in a very bad situation because what you've been doing is you're jeopardizing and putting your own credibility in a very bad situation.

  • Yeah, so you couldn't do it now this?

  • No.

  • Good night.

  • So what?

  • So what do you think of the way somebody like Sarah Sanders does it?

  • She's clearly got a different approach.

  • Yeah, I couldn't do it.

  • I would never want to be in a situation where I am speaking to a reporter.

  • Right?

  • Which is what?

  • Speaking to a reporter.

  • And I'm delivering a message in saying that it's a based on the information that I received, and it turns out to be easy.

  • You wouldn't, you know, as a communicator, you wouldn't want to be in that situation.

  • I mean, that's one thing I mean that.

  • And that's a sort of an innocent, perhaps a generous interpretation of what's going on.

  • Yeah.

  • I mean, you know, the question is, do you think people are deliberately lying because that's what people think.

  • PR is a lot of the time.

  • Yeah, but it's but it's deliberately no time, Yes, but it's not.

  • It's not.

  • Why do you feel like people think that?

  • Well, because there's so much going on in a crisis.

  • Communications people, we don't do that.

  • We don't do that.

  • But But you see that that's like I do, and it's disappointing.

  • Yes, Of course, they're all people.

  • People out there like this, right?

  • That's exactly right.

  • I mean, you know, But you would also say to mean No.

  • Look, there's no defense.

  • You should not lie.

  • I mean, let's just be very unequivocal about that, right.

  • Um but to your point, you know, there there's no doubt they're people in every, um, profession that do things that they should not be doing.

  • Um, but in terms of standards, right and, uh, credibility and how you should conduct yourself, it is It is not like And do you think there are lots of people like you who have worked in government who are shocked now the way things are?

  • Oh, sure, there are a lot of people that won't go into government now, right?

  • I was talking to a colleague of mine the other day, and one of the reasons why she was saying that she didn't want toe go into government is because there's so many crisis and so many problems that so many of her friends are incurring legal fees because you have to hire your own attorney when you get you know, M brawled in a investigation and that sort of thing.

  • And it's not as if that, you know, government workers air making tons of money where they can spend it on legal fees regarding investigations that are going on.

  • So so why?

  • I mean, if we try and apply some of you know what, you what you do professional people's lives.

  • Why do you think telling the truth matter, right thing to do, given so many liars seems to do so well on so many people who tell the truth, end up being punished for you.

  • But But ultimately, I will tell you this is that when um, people don't tell the truth.

  • I do think there's consequences for it, right.

  • You may not feel the immediate consequence like we would want.

  • Um, but I do believe that there's consequences for I can't let go that I have to.

  • I have to hold on to that.

  • Can't let go of that.

  • No.

  • And and the truth is important in particular.

  • If Look, if you honestly have, um I'm saying had it lapse in judgment or, you know, made a mistake.

  • And you made an era and you, you know you want to apologize for Look.

  • Hey, I screwed up.

  • I'm sorry.

  • I made a mistake.

  • That's what people do.

  • That's what people should, too.

  • But you think Do you think the world is as forgiving now?

  • Is that you?

  • I do.

  • I do.

  • But let me tell you what I think.

  • It's important.

  • No, I think that the American public and smell bullshit a mile away.

  • Anybody, right?

  • And so things don't, um Things don't pass the smell test, right?

  • And so, um, because they can smell bullshit that when you screw up and you make a mistake, they can tell when it's not sincere when you don't mean it.

  • You can probably think about tonight.

  • You call me.

  • You can think about when you've seen somebody on television, right?

  • And you're like they're singing across.

  • They're saying they're sorry for something you can say.

  • Oh, God, they don't seem like they're sorry.

  • They're lying.

  • They're not telling the truth.

  • Right?

  • Or you feel like someone is is holding.

  • People know that people instinctively, they can see that they can know that.

  • So what?

  • Why, when you When when your period working for George Bush came to an end, Why did you go into the private sector?

  • What Why didn't you stay in government?

  • Because you started drawing firm.

  • Yeah, well, yeah.

  • When I, um ah left the White House.

  • I went thio work at NBC a little bit.

  • And then I started my own firm, and it was really I mean, once again, it was not a big strategy or play it.

  • I said, I'm going to go do this.

  • Um, people started Thio call me and said, Hey, um, can you help me with this?

  • And and honestly, one of the first big clients I did get was, um, working with, um uh, with the Monica Lewinsky on, but so in in just from there, it just continued to grill.

  • How did the hump grow?

  • Um, I got calls from several people, um, to meet and to see if I, um, see if I was interested in helping.

  • And, um, you know, it just ah, it just took off.

  • And after that, people started to call and I said, Oh, well, I guess maybe I should get a little place where case people would have come by.

  • They could see.

  • And I got a little small office.

  • When you look back at Lewinsky.

  • Yeah, and the way she was treated particularly by the media.

  • Yeah.

  • How do you feel?

  • Well, it was It's It's totally different.

  • It was very, very interesting.

  • You know, history and hindsight is always 2020 are You know, I remember.

  • This is, you know, two years ago, where, um you know, so many women had come out and, you know, really apologize for, you know, treating her in the manner in which she was treated.

  • I mean, the culture now is totally different.

  • You look at the, you know, the me to movement and time's up and all of that one.

  • Women don't accept, uh, being treated, uh, poorly right in the workplace in, you know, relationships across the board.

  • Um, I think our culture is proven that out, that they're certain standards that people have to operate by in the workplace, you know, hints the, you know, sexual assault and sexual harassment and all of those things.

  • There's much more accountability for that.

  • And as you see it and you see where the me to movement is going, it doesn't.

  • The accountability is at all.

  • Is that all levels for many years.

  • You what you were portrayed in hit American TV series scandal.

  • Know what show is that?

  • What was that?

  • Where move dead bodies from crime scenes that it's not like I mean, you know, when when they come to you and say we want to make a TV series based on you?

  • Yeah, well, it was Ah, it was a very interesting journey.

  • Um, first of all, I learned a lot about television.

  • I didn't know how important sex was doing the, you know, 9 10 o'clock hour.

  • It's important on television.

  • Um, it was a journey in the sense of this.

  • It allowed people, I think, to get a sense, even though it was television cause has to be entertaining.

  • Like I'm pretty boring.

  • If you follow me around all day long, you'll be like, uh, please cut it.

  • It's boring.

  • We have nothing for tape.

  • Right?

  • Um, but what it did was give people just even a sense that there's there's, um, a profession, right, that this is This is work, because really, before somebody in my office, actually look, this upper sent this to me, You know, prior to the show, that wasn't a sense of what?

  • Um, that it was this concept or idea of somebody that you go to, You know, when you have a crisis.

  • But you spend years saying No, that didn't really happen.

  • Well, yeah.

  • I mean, I kind of say ahead of time, like, did not have a personal relationship with the president.

  • And don't move dead bodies from crime scenes.

  • What I think was really good about the show was that you had a strong woman who was playing the lead, who was good at what she did and felt that it was okay to know that she was good at what she did and didn't try to hide it and didn't try to apologize for it.

  • Right.

  • So I think that, um, to me was very critical on the show.

  • And the other thing that, um I think, really did help open doors on the area of inclusion was, you know, it's the first time that was an African American woman plate lead in television in 35 years.

  • It's kind of hard to believe, but but benched True.

  • Yeah, and then allowed my two sons toe use the show to try to pick up girls later.

  • Found that out?

  • Yes.

  • Now you're here because you're actually you're sort of starting a wing of your business in Britain.

  • We've actually done a lot of work and, um, London through the through the years, you know, working with corporations associations and high profile individuals and and, um, in the public experience public of your space as well.

  • And so, um, what we are, what we have done is, um, actually open up outpost in London, having a London office, so very, very excited about it.

  • I mean, right now, you know, the obvious client Everyone we'll be wondering about is the royal family.

  • Yeah.

  • Yeah.

  • What?

  • What do you think of the way both sides, all sides, who handled it.

  • I tell you what's interesting for me, and I will say this about crisis is that oftentimes I think people forget that at the core of a crisis, it really is about people, right?

  • When you take away all of the perception of who we think there are, how would they think they are?

  • Who we think they are should say.

  • And, um, what, When you look at it, it is really, uh, Harry and Meghan deciding and making choices about what they think is best for their family.

  • It is the queen, on the other hand, deciding and making choices what she thinks is in the best interests of the crown and also what she thinks is in the, you know, the best interests of her grandson.

  • And so I think, with anything for us, when people are making decisions, we always won.

  • Folks Thio want people to think about the ramifications, Um, one people to try to weigh the issues And, um, you know, build um uh, consensus and understand to how things were going to land right and how they're going to be perceived.

  • But at its core, it's about it's about choices and in making decisions that you think are really best for you.

  • I mean, Harry and Megan's decision, it seems at least partly driven on water.

  • Basically, stop interacting with the media to do things on their terms.

  • Do you think is possible when you are such a high profile figure to basically say we're not gonna cooperate with the media in the old ways anymore.

  • We're gonna do it ourselves through social media and you'll get what you're given.

  • Well, I think two things.

  • I think it's possible, um, to say that you want to live the life the way that you want to live it.

  • Right now, they're always going to be outside forces, um, affecting that for sure, No doubt.

  • But, um I think on the on the media side, Well, yes.

  • I mean, people are going to cover them.

  • People gonna write stories about him.

  • But it certainly doesn't mean that when people writing stories about you that you have to grant access, right?

  • But I think, really wait, it's going to make enemies of the media.

  • Well, I think what is going to take for anybody when you make a change, Right?

  • Um, whether it's the anybody, this could be them.

  • It could be just everyday folks.

  • Right?

  • When you make a change in your life, you've got to figure out how it's gonna work out, right.

  • And you have to feel your way.

  • Sometimes you might go right.

  • It's a no, that's not really good.

  • You might go left, and you just honestly have to give yourself the space and the time to figure it out.

  • That's what life is supposed to be about.

  • It's not.

  • It is not perfection.

  • Let it let us figure it out.

  • Do you think that being weather voyaged, I would say that the, uh, advice and counsel and I let me just say this first, Um, this is all based on because I always think that people make these judgments and decisions based on facts that we think we know.

  • And we really may not know all the facts right here, but, um, no, I would say that my, uh, judgment and, uh, counsel would have been different.

  • I think that, um I think that sort of people think that, you know, things could have been handled better.

  • I mean, you talked through this interview about you know, your particular philosophy, you know, very much based on telling the truth, confronting things.

  • You know that, don't you?

  • I mean, again, intense for applying this to the wide world.

  • It's this sort of a mission.

  • You're on you.

  • I feel in a lot of ways that, um this is my spot.

  • This is what I was meant to do, right?

  • I was writing this book, and, um, my, uh, girlfriend called me, and I have known Ah, name is Michelle.

  • I call it being here because I've known since I was four years old, right?

  • And so she called me and she said, Hey, you want to go out for a drink?

  • You can go for a glass of wine, wine and popcorn.

  • Can you go for a glass of wine?

  • And, um, I said I can.

  • I said, I'm writing this book and I gotta figure out how I got started in crisis management, who knows?

  • Has been so long ago and she said, Oh, heck, is that all standing in front of us in a glass of wine?

  • I can tell you that.

  • I said, Well, tell me seven years old, there was a major dodgeball fight in the back alley and I wasn't even involved in, and I'm peering through the window looking, and then I rush out and I said, Well, no, we all shouldn't be fighting.

  • We need to talk.

  • We need to work this out.

  • No, that wasn't a file ball, and you know, we do that.

  • But what she pointed out to me because she's known me for so long.

  • She just said that you were just meant to do this.

  • It is just evident of every single crisis or problem, Judy, that you got.

  • You do?

  • Yeah, Yeah.

  • I mean, it's Ah, it's it's clear.

  • And And what has been, um, a really gift about it is that, you know, you see across the board that people tend to think that Oh, this is different because it's have profile, right?

  • Or, you know, different because they are celebrity.

  • And the fact of the matter is that when you strip that away and you look at people just as people, it is really the same.

  • It's truly is.

  • If you could change the world you want, what would you do?

  • I would probably say that, um that if I could change the world, I would hope that people would try to see things through, Um, a lens that saw people truly how they are.

  • Thank you very much indeed.

  • Thank you for coming on and sharing your ways to change the world on your remarkable story.

  • I hope you enjoyed that.

  • If you did, then please do give us a rating on a review.

  • You can watch all of these interviews on the Channel four news YouTube channel.

  • Our producer is Rachel Evans.

hello and welcome to ways to change the world.

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