Subtitles section Play video Print subtitles Workplace conflict can sometimes be difficult to avoid. It can arise in every job, no matter the field of work. Before you can resolve a conflict, you'll want to think about the conflict itself. Listen to your own thoughts and feelings, but also consider why the other person feels the way they do. You may not agree with them, but understanding their point of view can help you to communicate with them more effectively. After considering this, find a time to talk with the other person. It's best to do this in person. Words and feelings can often be misinterpreted over the phone or via text. Before meeting, make sure you're in control of your emotions. Going into it angry or upset will set you up for failure. In the meeting, the first thing you'll want to do is identify the issue and respectfully state your needs. You want to do this without placing any kind of blame on the other person so as not to make them angry. Also, make sure you give them a chance to talk and that you actively listen to them when they do. Once you've both voiced how you feel, try initiating some kind of resolution, brainstorm some possible solutions, offer a compromise, or try listing pros and cons with the other person. Hopefully, you're able to agree on something. But, if not, it's important to keep calm and bring in an unbiased third party if possible. Someone like a supervisor may be able to help clarify and resolve the situation. Conflict can be stressful, but if you keep your emotions in check and approach things with an open mind, finding a solution can be that much easier. GCF Global - Creating Opportunities for a Better Life
B1 conflict resolve workplace angry agree meeting Resolving Workplace Conflict 23523 597 林宜悉 posted on 2022/09/09 More Share Save Report Video vocabulary