and welcome to our new lesson

How many times have you spoken to someone

over the phone and thought that

Oh my God, this person is so unprofessional

or so uninterested

Well, I'm sure many of times isn't it?

Now make sure that others are not talking the same

about you

Alright? You think that phone skills are not important?

You think it's pretty easy to talk over the phone?

Well let me tell you that effective phone skills are extremely important

because it maintains a level of confidence with the other person

that you talking to

Well of course you are invisible to that person, isn't it?

So like a simple nod or a simple grin would not help

Alright? So this is essential to have these effective communication skills

so that you speak right and people enjoy talking to you

So I'm gonna help you with couple of ways

that would help you to talk right over the phone

So the first trick that I have to you is

mention your name when you answer the call

Now it can be really disorienting for the caller

if he doesn't know who he's talking to

So it is important for you to mention your name

And also make sure you have a nice happy friendly tone

when you answer the call

Now this doesn't mean that you overdo it

don't sound really excited

Oh hello! How are you

OK that would be too much

just have a nice friendly tone

so that the person feels positive about talking to you

And this would get the conversations start off well

The second trick that I have for you is speak clearly

Now it's important for you to pronounce your words well

Of course please do avoid mumbling

or talking too fast or gushing

OK these would not help the caller to understand what you are saying

So it is important for you to pronounce your words correctly

Also, there's the possibility that the caller

may be must be hard on hearing

or maybe doesn't understand the language really well

So make sure you talk a little slowly

OK? and also raise your voice

So that you are a little more audible to the caller

Now raising your voice doesn't mean that you

start screaming, OK?

Just raise it a little so that you're audible enough

Right?

The third one that I have for you is use your words right

Now it doesn't make sense if you are talking

to your boss or if you are talking to your grandmother

and you use the teen language or you use slangs

like you would go

Hey! What's up

So are you having fun? Or hardcore fun?

Doesn't make any sense, doesn't it?

Your boss or your grandma will think you are completely retarded

So make sure you use the right language, the right words

If you are talking to someone professionally

please use the respectable and professional words

Right? You cannot end up usie these slangs

So use your words right or that fits the listener

The forth one that I have for you is listen actively

Now what's the point of having a conversation

if you are not listening to the person

Right? Well if you are not listening to the person

and you're not trying to understand what he's saying

What are you gonna answer him?

So it is important for you to listen carefully

understand so that you can answer appropriately

Also, make sure that you acknowledge

Let not the caller feel that's he's talking to a wall

Always acknowledge whenever you're listening to the person

Right to the caller, OK?

And also please do not interrupt

Interrupting people can be really really rude at times

So avoid interrupting too

The fifth that I have for you is use descriptive language

Now of course if you have to explain something to the caller

you need to brush up on your communication skills,isn't it?

So please do that

So that it helps the caller to understand what you are talking

For example, if you have to describe something

use..make use of examples

because you are invisible to him right?

So hand gestures would not work

So try giving examples examples of some shapes some colors et cetera

imagine..this is the best way

imagine you are on the radio and you are the one

talking and people are listening to you

That would kinda encourage you to sound a little more interesting, isn't it?

Like the way we listen to the radio, we can't see the person

who's talking but we really enjoy what they talk

because the way thy describe the way they talk

is super fun, isn't it?

So that's why you need to follow to

Try to be a little more descriptive so that the caller

understands and enjoys talking to you

And the last one that I have for you is always keep pen and paper handy

Now there are times that you might just forget

you would get tongue-tied and you don't know what to talk to the person

So it's always best to keep a problem sheet in front of you

or you might also forget what the caller talk to you about

So it's important for you to just note down things

that would help you to remember

Right? So if you follow all these ways

trust me,people would love talking to you

and you would never have a hard time communicating with people

over the phone, alright?

Now that brings me to the end of the lesson

Hope this lesson is useful for you to speak effectively

and professionally over the phone

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