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The easiest way to get your money back
拿回錢的最簡單方法
on a completed transaction is to contact
在已完成的交易中,請聯繫
the recipient of your payment and ask for a refund.
你的付款收件人,並要求退款。
To process a refund,
要處理退款。
the recipient will need to tap on the activity tab
收件人將需要點擊活動標籤
on their home screen and select the transaction.
在他們的主螢幕上,選擇交易。
They should tap on the three-dots icon
他們應該點擊三個點的圖標
and select "Refund."
並選擇 "退款"。
Then they should tap "OK" to confirm,
然後他們應該點擊 "確定 "來確認。
and you'll receive the money back in your Cash App account.
而你將在你的現金應用賬戶中收到這筆錢。
If your payment is still pending,
如果你的付款仍在等待中。
you can still cancel your payment
你仍然可以取消你的付款
by tapping on the transaction.
通過點擊交易。
Tap the three dots and then "Cancel Payment."
點三個點,然後 "取消付款"。
If this option isn't available to you,
如果這個選項對你來說並不適用。
wait for the transaction to be completed
等待交易完成
to ask for your refund.
來要求退款。
If the transaction has already been completed,
如果交易已經完成。
you can reach out to Cash App to file a dispute.
你可以聯繫Cash App,提出爭議。
Tap on the activity tab on your Cash App home screen,
在你的現金應用主螢幕上點擊活動標籤。
select the transaction you'd like to dispute,
選擇你要爭議的交易。
and then tap on the three dots in the top right corner.
然後點擊右上角的三個小點。
Now select "Report an Issue."
現在選擇 "報告一個問題"。
Select the option that best describes your issue
選擇最能描述你的問題的選項
and then tap "Next."
然後點 "下一步"。
The Cash App team will review your case
現金應用團隊將審查你的案件
and contact the recipient to ask them
並與收件人聯繫,詢問他們
for a refund if relevant,
如有必要,可申請退款。
or they may be able to file a dispute with the card network.
或者他們可以向銀行卡網絡提出爭議。
They'll send you updates on the investigation
他們會向你發送調查的最新情況
and after reviewing the case
並在審查該案後
will notify you of their final decision.
將通知你他們的最終決定。