- ... asking how they're gonna maintain their...? - Yeah, work hard.

There's no such thing as success without hard work.

So, some people have this quick⏤get-rich-quick notion.

I've never seen it.

I mean, maybe⏤it's like a casino, maybe it's... it's happened, but it's not... it's not the normal way.

Second, you're gonna spend your life learning.

You know, I read four or five newspapers every morning.

I read tons of stuff.

I read everything that people send me.

You're gonna learn⏤when you go out on the road, learn, learn, learn, you learn from clients, learn from competitors.

You learn⏤when we meet with small business, you're always learning.

And that could be a small thing that someone said, "Why do you do this?"

You say, "Oh, my God, we should do that differently."

So, a very large thing.

Even innovation, sometimes, is not an "A-ha", it's a lot of little things added on top of each other.

The iPhone was 3G, you know, the glass, the semiconductors, the batteries.

It wasn't one thing that created an iPhone.

So, learn, learn, learn⏤treat people the way you wanna be treated.

You know, like, like, have respect for people and be willing to change your job a little bit.

Don't worry about your income level.

You know, people like, I got... I take that job.

I love the people, but it's less money.

You know what? Sometimes it's the absolute right thing to do.

So, be a little bit flexible in the job you take and try.

You know, in your lifetime, you should be prepared to do a bunch of different things.

We tell people it's your job to take care of your mind, your body, your spirit, your soul, your friends, your family,

and you need to do that at any level.

Because if you don't, you know, you probably won't be a particularly productive worker.

We can help, but we can't do it for you.

We can provide opportunities, but we can't do it for you.

Second, you know...

Wait, so what does that mean? You want people to basically say, I'm gonna leave; I gotta...

Yes, ' cause you gotta go take care of your kid's baseball game.

If you don't feel well, you need a spiritual getaway.

You should do those things and it could be done.

Most of the people in my life who are always frenzied, they can't get it done.

I always tell them, it's you, it's not the company.

A lot of people doing that exact... exact same job and they're always at peace and at ease and they have their family time.

You know, if you're a male or you just had a bunch of babies, you know, maybe you can't play golf every day in the weekends.

Maybe you gotta just cut back on other things, and focus on that⏤you can't give kids, for example, quality time only.

You don't get the quality without quantity.

You know, and I tell people, "So, you have to arrange your life."

So, it works for you in a way that you're taking care of your health.

Like, when I go travel overseas, I schedule exercise time.

Management is: get it done, follow up, discipline, planning, and now just facts, fact, facts, and now is get the right people in the room, you know, kill the bureaucracy.

All these various things gonna get done, which, if you don't, you won't be particularly good.

But the the real keys to leadership aren't just doing that or making done but having people who want to work at the place.

So, you might want to work for me if you trust me, if you know what I care about is the client, the country, something different.

If the person is selfish, you know, blames you and takes the credit, you're not gonna wanna work there.

So, to me, humility, openness, fairness, being authentic, that's what creates leadership.

Not the smartest person in the room or the hardest working person in the room.

And you can, you know, if you made a list of good CEOs, it's not their charisma, it's not always their brain power,

but you won't be a good CEO without that, because people want to work there.

And so, to me, that is a whole different way of making sure you manage it.