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  • This is First Lady Grace Coolidge 100 years ago on the White House lawn.

  • She's holding a Girl Scout Cookie.

  • And this is Tula in 2023.

  • She's 11, and has been a Girl Scout for six years.

  • I wouldn't say it's well-managed, but it's so enthusiastically managed that you almost end up rooting for them.

  • Their success is due to a number of factors.

  • Nostalgia, yes, but also smart sales tactics, strategic expansions, and unlimited supply.

  • This year, they introduced a new flavor, the Raspberry Rally, to be sold only online.

  • Within hours, it was gone; there was no stock left.

  • This is The Economics of Girl Scout Cookies.

  • During the COVID-19 Pandemic, Girl Scouts tried to adapt their in-person tactics to the online world with middling success.

  • 2021 saw the biggest impact in terms of Girl Scout Cookies sales because all these troops were having to balance social distancing with selling their cookies.

  • This year, Girl Scouts have resumed in-person and booth sales, but the COVID era trend of digital sales has remained popular.

  • I think the girls are mostly unfazed because they are quite nimble with working online.

  • Typically, cookie-selling season runs from December to mid-April.

  • But a shortage this year has forced some regions like New York City to sell cookies later into the year so that the suppliers have time to bake more cookies.

  • Even with adapted sales schedules, Girl Scout Cookie customers may still be out of luck for certain flavors.

  • This year's new flavor, the Raspberry Rally, sold out in hours, but that very limited supply could actually benefit the Girl Scouts.

  • Because cookies are typically sold four months out of the year, customers have to get them while they're in season or risk waiting another year.

  • The strategy, I think, works really well because you keep people's interest in the cookies by introducing new flavors.

  • New flavors can be modeled off of best selling ones.

  • It just triggers a whole bunch of other memories associated with other Girl Scout Cookies.

  • You bank on the advantage that you're giving people something new,

  • but that's also sort of associated with something that you're familiar with, whether it's a cookie or a childhood memory.

  • Certain cookies that don't sell well are phased out, but the organization makes sure to keep longstanding classics,

  • like Trefoils and Thin Mints, which have been around in some form since at least the 1950s.

  • It's a classic marketing strategy.

  • You can have, like, say, for example, a mascara or a lipstick that's a classic color, and something that you see constant demand for.

  • To keep a classic like the Thin Mints around is to center the campaign of selling cookies around something that people instantly recognize.

  • Girl Scouts list five skills troops learn from selling cookies.

  • Goal-setting, decision-making, money management, people skills, and business ethics.

  • The way that the cookie program works is that you set a goal.

  • It helps that those goals are incentivized.

  • If you sell enough, you can get prizes.

  • I'm trying to sell 2,500 cookies because if you do that, you get a Broadway show as the prize,

  • and that sounds really fun and I love musicals, so I definitely wanna go to one.

  • Next is decision-making.

  • A Girl Scout must choose where and when to sell her cookies, how to market them, and help decide where her troop's collective cookie fund should go.

  • The key player in figuring out the distribution of these cookies?

  • The parent.

  • A lot of the parents are often troop leaders, especially the moms, or they participate in other parts of the program, like being a co-cookie chair.

  • They take upon themselves a lot of the logistics and the planning and where their children will be at any given time to sell these cookies.

  • Usually, the troop or a Girl Scout's parents purchase the cookies before any sales are made.

  • So, they're on the hook to make up the money that they have already spent in buying or procuring the boxes that they said that they were gonna sell.

  • All sales proceeds, according to the Girl Scouts, go to the troops to pay for that year's upcoming activities.

  • Girl Scouts receive scripts and training to get to know the products.

  • They also receive advice on their sales pitches.

  • The goal is to sharpen their people skills.

  • It has definitely helped me talk to people and, like, communicate what I want.

  • Typically, Girl Scouts sell cookies to their family and friends or customers in the neighborhood.

  • It's still very much a grassroots movement.

  • No one sees it as, you know, a big cookie.

  • No one looks at it as this big corporate grab that you associate with some of the bigger brands.

  • This is as homegrown as it comes.

  • Even with the parents behind the major operations, the selling point is still the Girl Scouts themselves.

  • Don't buy cookies from an alligator; don't buy cookies from a giraffe.

  • Buy cookies from Girl Scouts, because they're really good.

  • There is some criticism regarding the fact that, if you're a rich parent, you can just throw money at the problembuy up all the boxes, you know, done.

  • The program's done, you've made the money; everything's hunky dory.

  • But that defeats the purpose, as many parents have told me,

  • of teaching their children financial literacy and having them go through the process of learning procurement,

  • learning distribution, learning sales, and then learning to manage money, actual physical money.

  • You can see them physically, you know, doing the math in their head, calculating what they've gotta give back to a customer.

  • And I think if a parent just swoops in and buys all the boxes or buys too many boxes, it defeats the purpose of what the program stands for.

  • And learning effective sales tactics, like offering samples of the underselling types of cookies

  • or encouraging customers to buy more than one box of their favorites helps the next year run smoothly.

  • I think the Girl Scout Cookies inhabit a very unique ecosystem when it comes to selling cookies compared to your everyday brands that you're familiar with,

  • whether they're Oreos or any kind of digestive biscuits or whatever cookies that people prefer.

  • Their main draw is that they are available for a very short period of time every year,

  • and you also bank on people's memories of eating these cookies as they were growing up.

  • Come out.

This is First Lady Grace Coolidge 100 years ago on the White House lawn.

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