This is exactly where you want to be to get the confidence you want for daily

life and work in English and that is especially true this week if you're a

shopaholic. If you love shopping or even if you don't,

but you're already preparing for the holidays which are coming up in December

and January,

then you know we have some pretty big shopping days coming up soon in the United

States. Black Friday,

the busiest and biggest shopping day of the year always happens at the end of

November.

It comes just after our Thanksgiving holiday and Black Friday has also spread to

many other countries around the world.

Then because of the popularity of online shopping, just a few days later,

we have Cyber Monday where you can find huge discounts and deals when you're

shopping online. Now I have to admit, I don't love shopping.

Being in a crowded shopping mall is overwhelming and usually stressful for me,

so I tend to shop online or I love shopping at small local stores where I live.

Thankfully about 10 years ago in the United States,

we also started Small Business Saturday .

This is an opportunity to support and shop at local stores and boutiques where

you live and I love supporting local businesses.

All of that means we have three massive shopping days coming up at the end of

November and beginning of December.

So if you're planning to take advantage of some of those discounts and go

shopping,

I want you to know exactly what you're going to hear when you're shopping in

English and what you should be prepared to say when you're shopping in English.

But before we get started, if shopping isn't for you,

if you're overwhelmed or you dislike the idea of all this consumption,

I have one more day for you to think about.

After Cyber Monday, we have Giving Tuesday.

Giving Tuesday is a global effort to focus less on consumption and more on

supporting organizations that help people and other important causes around the

world.

If you love the idea of giving money to an organization that helps others.

I'll leave a link just below this video so you can learn everything you need

about Giving Tuesday and I'll also give you a popular alternative at the end of

this lesson if you want to avoid all the Black Friday craziness.

All right.

Before we dive in to everything you need to know about shopping in English,

I have to pause here and give kudos to someone in our Confident English

community.

Last week I got an email from Teresa who's part of our Confident English

community.

She's been watching videos on the Speak Confident English channel for about two

months now and I want to share with you what she said in her email.

Teresa said, there are a couple of things that I love about your videos.

One is the way that you speak just a bit slower than normal so that it's easy

for me to understand you clearly.

It feels like my brain finally matches my mouth.

I feel empowered to express my thoughts clearly.

The second reason is your video content. You cover the most practical,

real and ready to use English speaking materials so that we non native speakers

can jump right into any English speaking situation.

It feels like you are showing us a variety of maps to different locations so

that there are no mysteries.

All we have to do is study the different maps, start walking,

running and climbing. Teresa,

that is one of the most amazing emails I've ever received.

I've read it every day for the last week.

It puts a smile on my face every single morning and it makes me feel so happy to

know that you feel that way and there's a couple of things I want to say.

Number one, I do have a lot of students who say,

I seem to speak slower than normal. To be honest with you,

the way that I speak in my videos here isn't that different from how I speak in

my everyday life.

I truly believe that fluency is about clear communication.

It's not about how fast you talk,

it's about giving people the ability to understand you and making sure that you

can express your ideas clearly.

This is exactly what I help students do in my Fluency School courses as well and

I love that the way I communicate is helpful to you and it gives you the ability

to feel empowered and to express yourself more easily.

The second thing is I love that you feel my lessons are practical and useful.

Your description of my lessons being like a map and all you have to do is read

the map, start walking, running,

and climbing is the best analogy I've ever heard and I definitely want to

continue providing those kinds of lessons to you in the future. So Teresa,

thank you so much for sharing your thoughts with me and taking the time to send

that email. I absolutely loved it. All right,

now let's dive in to the complete guide to what you need to know about shopping

in English. Here's exactly what we're going to talk about in this lesson today.

First, what are some of the questions you might hear from a shopkeeper or sales

assistant when you're shopping?

Then how do you respond to those questions? Number three,

what to say when you're looking for something specific.

When you can't find what you're looking for or maybe you want to try something

on. Number four,

we're going to talk about the difference between things that are on sale,

things that are on clearance and other words that you'll often see related to

discounts. And finally,

the last thing that we'll talk about is what do you need to say and what will

you often hear if you need to return or exchange an item.

That's definitely a lot to cover,

but I promise it'll get you ready for all those shopping days in English.

Let's dive in with that first topic on what you are likely to hear when you

enter a store and how you should respond in English.

When you walk into a store,

you'll often hear a sales assistant or shopkeeper say, hi,

how are you doing today? Yes, they are asking how are you doing?

But honestly, they don't really want to know. Hi, how are you doing?

It's really just a polite greeting in English. It's a long way to say hello.

When you hear that you can respond simply with hello, hi,

fine thanks or you could even respond by saying the same exact words back,

hi, how are you doing? Again, you're not really asking them how are you doing.

It's just part of that polite greeting. The second thing you might hear is,

can I help you with anything today or are you looking for anything specific?

And here are several ways you can respond to that whether you want help or not.

Number one, you can say, no thank you. I'm just looking or I'm just browsing.

Now, if you do want some help looking for something specific,

here are a few examples. Yes, I'm looking for your clearance items.

We'll talk more about clearance items in a little bit and how they might be a

little different from things that are on sale.

You could also say something like, yes,

could you tell me where the home goods department is?

Home goods would include things like bedding, blankets, lamps,

small kitchen, appliances, rugs, and so on. Another option,

yes, I'm looking for the men's department or yes,

I'm looking for the men's section.

Let's talk a moment about the difference between department and section.

A department store is a very large store that sells many different items.

For example, children's clothing, women's clothing, men's clothing, shoes,

luggage, purses, scarves, winter items,

kitchen items, home goods and so on.

And all of those different sections are called departments.

So if you're in a very large store, you might look for the men's department.

But if you're in a smaller store that still sells a variety of items like a

Walmart or a Target,

those different areas are called sections.

So when someone asks if they can help you, you might say, yes,

I'm looking for the toy section.

Now what if you're shopping and you find the perfect sweater or pair of jeans,

but you want them in a different size or color? First, of course,

you want to find someone who works at the store and then here are a variety of

questions you can ask to get what you're for. Number one, excuse me,

do you have this sweater and a size six or number two, excuse me,

do you have this skirt and a medium? Excuse me,

do you have this dress available in blue? Excuse me,

I saw this shirt online in green.

Do you have that color available in the store? And number five, excuse me,

do you have this computer available but with a larger amount of memory?

What do you notice about all of those examples? Yes,

I started with, excuse me, that is the perfect,

polite way to get someone's attention and to ask that question to get some help.

Similar to getting help for a different size or a different color.

You might find the perfect sweater and you want to try it on,

but you're not sure where to do that. So in that situation you could ask,

excuse me, could you tell me where the fitting rooms are? Now,

depending on what kind of store you're in,

you might have a sales assistant check on you while you're in the fitting room

first. When you go in, they might ask you how many items do you have?

They simply want to know how many things you're taking with you into the fitting

room. So if you have a pair of jeans and three shirts,

you have four items. Then when they show you your fitting room,

they might say something like,

let me know if you need any help or different sizes.

I'll check on you in a few minutes.

After a few minutes you might get a little knock at your door and they'll ask

you how is everything going or how's everything working out?

Do you need any different sizes? And in that moment, again,

you can either say no thank you, everything's fine. Or you could say, yes,

could I get this pair of pants in a different size and then give them the

specific size that you want. And finally, when you leave the fitting room,

you'll probably hear someone say, how did everything fit?

Or how did everything work out?

If you're happy with everything and you plan to purchase the things you tried

on, you can simply say, great, thank you.

If you didn't like anything that you tried on and you don't plan to purchase

anything, you could say they didn't work out unfortunately, but thank you.

But if it's a mix, if you're going to keep one item and not the other,

you can say I'm going to keep the dress but not the jeans, thanks.

All right. How are you doing? We've covered quite a few things so far,

but we have two more to discuss. Number one,

what's the difference between sale and clearance items and what are some other

words that you might see related to discounts and number two,

what to do when you need to exchange or return something.

So let's dive in to sales and clearance items.

A sale is when things are available for a discount and usually they're very

popular items. For example,

if you go shopping on Black Friday or if you're waiting for a special deal on

Cyber Monday, they're probably items that you and a lot of other people want.

A clearance is a little different. When an item is on clearance,

it is at the lowest price possible. It's the biggest discount you'll find.

And this is usually for items that are outdated, they're unpopular or it's

the end of this season. For example,

usually in February or March in the United States,

we transition from winter to spring,

so all those winter clothes go on clearance.

It's the end of the season and stores want to reduce the inventory,

the number of items they have for winter clothes so that they have room for all

the new spring clothing.

Now one important thing to know about clearance items,

you need to be careful about buying those because sometimes when you buy a

clearance item,

you'll see the words final sale and what that means is that if you buy it,

you cannot return it or exchange it,

so it's really important to try those things on or make sure it's something you

really want to. Other words that you see related to discounts,

are rebate and special offer.

A rebate is when you initially pay the full price,

but then they give you money back based on a special condition.

And a special offer is when there might be a discount available,