Your total is $22.76.

♪♪

Hey, buddy, can you speed it up a bit?

Okay, sure. I will double-back this.

Oh, man.

What genius put the retail to the express line?

You're at the grocery store when you notice one of their employees, Peter, has Down syndrome.

He's getting the job done, but not quite fast enough for this impatient customer.

If you see a grocery bagger getting mocked and ridiculed simply because he has Down syndrome, what would you do?

They shouldn't hire these people.

They waste everyone's time.

We've taken over the checkout line...

Welcome to Kilroy's.

...at Kilroy's Wonder Market in Glenrock, New Jersey.

The first shopper is in line.

How will she respond to our actor's obscene remarks?

This might take a while. It's hard to mine.

Oh, I don't think so.

Look how slow he's going.

Leave him alone. That's not nice.

Your total is $22.76.

I'd make him pay double that.

Maybe you should mind your own business.

That is my business.

Anytime I see anybody being discriminated against, you're mistreating this young man, and you ought to cut it out.

They shouldn't hire this type of people.

Get out of here. Take his money and go.

As he takes his walk of shame, she has some parting words.

You're not back in here.

I'm telling you.

I'm really sorry, ma'am. I had to work faster for you.

No, no, no. You don't have to work faster for me.

You take whatever time you need.

Thank you very much, ma'am.

What's your name?

Peter.

Oh, no!

I was thinking in the back of my head.

I said, oh, this is going to be a John Quinonez moment.

What is it in you that makes you react that way?

Because I've seen people victimized and picked on.

There are always people who are going to bully other people, and I just don't like it, so I have to speak out against it.

We're rolling again.

I'm doing my best, sure, okay?

Well, you need to do a little bit better than that.

And immediately, two customers rally around Peter.

Don't speak to him like that. There's no reason for that.

At least he's trying something, so give him a chance.

I did give him a chance. He's taking too long.

Come on. Get out of here.

Well, you know what? You go to any store, there's going to be none.

You don't like it, then nobody put a gun in your head and told you to come here.

And the kid's trying to make a living.

He's trying to get out and do something.

And if he's going a little slow, you help the guy.

Even though Peter is getting the job done...

Everything is all messed up.

...it's just not good enough for our bully.

I'm going as fast as I can.

What do you want me to do?

You want it in this? You want it in this?

How can I help you?

That's when these two customers patiently offer a helping hand.

Yelling at him as he comes over.

Heavy stuff in the bottom. There you go.

You're good. Go ahead. Keep going.

There you go. That's the way you should do it.

I'm doing him a favor.

Now he gets trained correctly.

Calm down.

Here you go. Here you go, sir.

She politely hands him the bags and then calmly returns to the back of the line.

But what if instead of a sir, our callous customer is a ma'am?

Excuse me. Do you mind if I cut in front of you?

Sure. Go ahead.

Will other shoppers respond when we send in Michelle?

Do you want it paper or plastic?

I didn't know we were in the slow lane.

Honey, I hope you are not in a rush because this is the retarded lane.

That isn't the word that we use anymore in school.

Right away, this substitute teacher imparts a lesson in compassion.

I work as a teacher and I try to be sensitive to someone's needs.

But sometimes we all need to do that.

You know what, though? I think they should train him in the back first with the dented cans and then he would know what he's doing.

Well, I think we should have good manners.

Well, he shouldn't be working here.

I mean, he's clearly retarded.

Are you done? So I can move on?

I'm just looking out for all the customers.

You should work a little faster.

With Michelle gone, she asks Peter to pay her no mind.

You know, just let, if you can, let that blow away because some people have exceptionally bad manners and you just met one of them.

Come here.

Hi, ma'am. How are you?

Are we on Glen Rock TV?

You're on What Would You Do, the TV show.

What would I do?

Yeah. What did you have to say to her?

I said to her that the words she's using are not proper.

It was very touching when you went to him and hugged him.

What were you trying to say to him?

I was trying to say to him that everybody isn't like that.

And I think he deserved a hug.

Throughout the day, customers embrace our bagger while fighting the urge to strangle Michelle.

Why do you guys hire these people?

Oh, my God. Lady, are you serious?

I think you're being rude and obnoxious.

I was trying to help you.

You're not helping.

You're aggravating the hell out of me, so get out of my face.

I'm really sorry, sir.

You're not. Don't be sorry.

Don't apologize to me. She was a jackass.

You know what a jackass is? How about a ...

How about that? Unbelievable.

This customer is on her way out, but she comes back to ring up Michelle.

You should not speak to people like that.

It's unacceptable to anyone.

Yeah, but he took ...

It doesn't matter. If you don't like it, do it yourself.

But nothing could prepare us for Caroline Runeau.

I'm sorry, miss. It's my first day.

This is ridiculous. You, sir, should be in the back.

I'm very offended by him working up here.

And I'm very offended by you.

She's not even in line, but can no longer stay quiet.

I'm very offended for you to call that boy out like that here in front of everybody.

Do you see how long he's taking?

It's absolutely fine with me and with most people in the store.

Well, he shouldn't be working out ...

No. I wish you weren't here.

I'm fine with that boy being here.

Does anyone agree with her that this boy shouldn't be working here?

Anybody agree with her?

No. Nobody agrees with you.

Ma'am, how are you?

Oh, this is like ...

This is John Quinonez. It's what would you do?

You yelled from across the aisle.

Yeah, I tend to assert myself.

What was going through your mind?

You know, they were at Kilroy's.

They employ people with some challenges.

And just thinking it's such a wonderful thing that that's a part of your experience when you come here.

And the idea that there was somebody here who was treating one of these young people here like that was just unacceptable to me.

Our actor, Peter Brodzinski, says people with Down syndrome are working hard to lead productive lives on their own.

It's an important reminder for all of us.

I'm a role model to other people with Down syndrome out there, growing up with Down syndrome.

They could live on their own.

They could learn about math, reading.

So if they only get to know you, you'll win them over, just like you won all of us. Thank you, my man.

Yes, I did. I'm the king of rock and roll.

Thank you.