Hello, Dr. Harris will be with you in a few moments. Please have a seat in the waiting room to wait for him.

Okay, thank you.

Hi, Daniel. Are you ready for your dental appointment?

Yeah, sure. Hello, Dr. Harris.

Come on in.

How are you doing, Daniel?

Not so good, I'm afraid.

I've been having pain in my back tooth on the right side of my mouth.

I'm having trouble chewing on that side.

It gets worse during the night.

How long have you had this pain?

It started hurting me two weeks ago.

Hmm, let me check.

Sit down on this chair and lean your head back.

Open your mouth as wide as you can, please.

Do I need to have my tooth extracted?

No, you have a cavity in your tooth, so you'll need a dental filling.

Great, I'm relieved.

I'll give you a local anesthetic so that you'll feel no pain.

You can rinse your mouth now.

Okay, we're done. Did it hurt?

No, never felt a thing. Thank you very much, doctor.

You're going to be numb for the next couple of hours.

How long do I have to avoid eating?

You should avoid eating for at least two hours.

Don't forget to brush your teeth at least twice a day and floss at least once daily.

Good morning. How can I help you today?

Good morning. I need to have this prescription filled.

Sure. Can I see your ID card, please?

Here you go.

Have you taken this medicine before?

No, I haven't.

You must take one pill in the morning and one pill in the evening.

Should I take it on an empty stomach or after a meal?

It should be taken right after a meal.

Are there any side effects?

You may feel drowsy in the first 24 hours.

You should avoid driving in that case.

Okay, that's good to know.

Is there anything else that you want?

Yes, I need something for a sore throat and dry cough.

Well, we have this syrup and these lozenges.

Great, I'll take both.

Take one lozenge every four to six hours before mealtimes.

Okay, and what about the syrup?

You should take one tablespoon twice a day.

Anything else?

No, that's all.

That'll be $50 then, please.

Excuse me, sir. I would like to report a stolen purse.

Sure, please, have a seat.

Can you give me your name, address, and phone number?

Yes, my name is Tasha Starsky, S-T-A-R-S-K-I.

I am staying at Sunset Hotel and my phone number is 801-555-9864.

Okay, can you tell me exactly what happened?

I was walking down the street when this man knocked me right off my feet, grabbed my purse, and ran away with it.

Where exactly did this incident happen?

It happened on Salem Avenue near the bakery.

Were there any valuable items in the purse?

Yes, a wallet with two credit cards, $300 cash, and my passport.

Can you describe the man for me?

He was medium height, slim, with short dark blonde hair.

I'd say he was in his thirties.

For how long did you have this man in your sight?

A good few seconds.

Did you see the man's face clearly? Can you describe his features?

Well, he had small eyes and a large mouth.

Did the man you saw have any facial hair, such as a beard or mustache?

Not that I recall.

And what was he wearing?

He was wearing a blue polo shirt and black trousers.

Would you be able to pick him out of a lineup?

Yes, sure, that shouldn't be a problem.

Okay, don't worry. We will do our best to catch the thief as soon as possible.

We'll let you know as soon as we find something.

Okay, thank you very much.

Excuse me.

Yes, how can I help you?

I'm looking for a new phone, but I'm not sure which one to buy.

Can you help me choose one?

Of course. What are you looking for in your new phone?

Well, first of all, I need a phone with a good battery life.

It should last at least a full day.

Okay. Is anything else important?

Okay. Is anything else important?

I want it to have a good camera, which can take high-quality pictures.

What budget do you have in mind?

Around $200-$300.

I think this would be a good choice for you.

It has a great camera, which takes very good pictures.

The battery should last at least 2-3 days with normal usage.

How much memory does it have?

It has 64 gigabytes of internal storage.

And you can also add a microSD card if you need more.

And what's the price?

It's discounted to $300.

What's the front camera resolution?

The front camera is 16 megapixels with an LED flash.

Fantastic for selfies.

That sounds good. I'll take it.

Hello, Pacific Electronics. Customer service.

Allison speaking. How can I help?

Hi. I'm calling about a tablet I ordered from you last week.

It was delivered to me a short while ago, but it was damaged when I got it.

The tablet doesn't work, and there are scratches all over the back.

I plugged it in to charge it, but the charge light doesn't come on.

I'm really sorry for the inconvenience.

We'll try to sort that out for you, sir.

Can I have your name and order number, please?

Yeah. It's Larry Hill. The order number is 52110.

And your email address?

It's larryhill at gmail dot com.

I'm going to email you a return label.

Print it out and send the tablet back to us with the return label.

Okay. What happens then?

We can either exchange it for another one or give you a full refund.

Which would you prefer?

Another tablet, please.

Okay, then. I had just sent you the email, sir.

If you have any further problems, just let us know.

Okay. Thank you very much for your help.

My pleasure.

Good evening. Four Seasons Hotel. How can I help you?

Good evening. I would like to make a reservation for the last weekend in June.

Do you have any rooms available then?

Certainly, madam. Would you like a single or a double room?

Single, please.

Exactly how many nights would you like to stay?

From Friday evening to Monday morning.

You'll stay from Friday to Monday. Three nights.

That will be $600 including breakfast.

For bookings made over the phone, customers have to pay in advance for the first night.

Yes, sure. No problem.

May I take your full name and email address, please?

Yes. My name is Alice Ford and my email address is alice-ford05 at gmail.com.

Thank you. I have made the reservation.

You'll receive confirmation by email along with instructions for making the payment.

I read on your website that you have a pool and a gym.

Are these facilities available for all hotel guests?

Yes, they are. There are also free on-site car parking facilities available for hotel guests.

That sounds wonderful. Do you have a laundry service too?

Yes. We can do both laundry and dry cleaning for you.

That's great. Thank you very much for your help.

Don't mention it. See you in a few weeks. Goodbye.

What's the matter, officer?

Do you know why I pulled you over?

I was only just above the speed limit when I looked at my speedometer.

Sir, did you realize you were speeding in a school zone?

What? No, I didn't.

Yes, you were going 50 mph in a 20 mph zone.

I was in a hurry to get to work and didn't realize how fast I was going.

You also ran through the stop sign.

I would have stopped, but I didn't see the stop sign.

I didn't see it because the sun was in my eyes. I didn't mean it.

That doesn't justify your violation. You were not paying attention.

I'll have to give you a ticket.

May I see your driver's license, registration papers, and insurance card, please?

Oh, yeah. They're here somewhere in the glove compartment.

Yeah, here they are.

Here's your ticket. Please sign here.

You can either appear in court to pay the fine or mail it in.

You can appeal to the court within 14 days.

This ticket has all the information you need.

Please drive safely, sir.

Hello. How can I help you?

Hello. I'd like to open a bank account.

What kind of account would you like to open?

A savings account or a checking account?

A checking account.

Yes, sure. May I have your ID and proof of address?

Here you go. How much money do I need to open it?

You need to deposit a minimum of $100 into your new checking account.

Here you go. And how much is the monthly maintenance fee?

It's $12.

Does this account provide free online banking?

Yes. You can enjoy our free online banking with free unlimited bill pay and free mobile banking.

Now please fill out this application form with your personal details.

Occupation, job position, and gross annual income.

Okay, I'm finished. Here's the form.

Thank you. Your account is set up now.

Will I get the debit card and the checkbook today?

No, you'll have to wait 7 to 10 business days.

They will be sent to the address mentioned in the form.

Okay, thank you.

You're welcome.