Yes, sure, I can get her for you.

Please wait here a minute.

Hello, my name is Alice White.

I'm the sales manager.

How can I help you?

Hello, I'm Pamela Young and I want to make a complaint about one of your products which I bought yesterday.

Which product are you referring to?

I used this moisturizer which proved harmful to me.

In what way it proved harmful?

Right after using it, I got a skin rash.

You can clearly see it.

This has never happened to me before.

Well, you can't be sure it was caused by our product.

The skin allergy may be caused by something else, like some food for example.

Our products are made according to the highest industry standards.

I know for a fact that it was caused by your product.

I don't have any food allergies.

The quality of your product is not good.

Believe me, the quality of our product is very good.

We have our own laboratory where we do various tests to ensure the best quality of our products and services.

Your company is cheating its customers.

We are not cheating our customers.

Our products are not harmful in any sense.

Very well then, I'll take this case to the Consumer Protection and prove that you are scammers that cheat people out of money.

There's no need to go that far.

We're sorry for the inconvenience and we'll give you a refund right away.

We'll also pay for a consultation with the dermatologist.

Is that okay with you?

Now you're talking.

Rob, I have a terrific business idea.

Oh really?

I'm all ears.

We can open a juice bar.

Come again?

A juice bar?

What exactly is that?

It's a small shop or stand that sells fruit and vegetable juices that are freshly squeezed.

It can be a kiosk, a juice cart, or a juice truck.

Fresh healthy juices are very popular.

It is a business with a low startup cost.

Does this idea appeal to you?

Well, sort of.

But who is going to buy juice from a stand on the street?

People who are concerned with their health and who want to increase their energy levels.

We're going to make so much money.

I'm sure it will be a successful business.

Calm down.

Don't get carried away.

How are people going to know about our juice bar?

You're going to have your cousin make a website for us.

He works in IT.

You can also print posters and flyers and put them everywhere.

Okay, what else?

You're going to buy a juice machine, a blender, an ice machine, cups, bowls, and straws.

All these things must be very expensive.

Yeah, but just think of all the profit a juice bar can make.

But first you'll have to apply for a permit at City Hall.

And then rent a space that includes a sink for washing and preparing the fruits and vegetables.

Wow, I'm sure I'm going to do a lot for this juice bar.

Are you going to do anything?

Yes, I'm going to make the design of the bar.

Its name is going to be Paul's Juice Bar.

Haha, that's a good one.

Hi, what can I get for you today?

Hey there, I'd like a whole wheat loaf and a sourdough loaf, please.

Sure thing.

You want them sliced?

Yeah, sure.

Okay, anything else?

I'd also like dessert, but I'm not sure what to get.

Everything in the case looks delicious.

As you can see, we have a lot of different types of donuts, cookies, cupcakes, and cakes over here.

Oh, that cake over there looks wonderful.

This one?

It's a berry cake with vanilla buttercream and juicy fresh berries.

It's very sweet and refreshing.

I got all the berries at my local farm.

If you like chocolate, you may like this one over here with the frosting and sprinkles.

Oh, that looks good, too.

Hmm, it's so hard to decide.

I think I'll take the berry cake.

And those cookies look delicious.

What kind are they?

Double chocolate.

They're a fresh batch, too.

I just popped them out of the oven a few minutes ago.

In that case, I'm going to have to grab some.

I'll take a dozen, please.

Sounds good.

Can I get you anything else?

Yes, I'd also like three donuts of each type and two chocolate croissants.

Sure, no problem.

Would you like the cookies, donuts, and croissants in the same box as the cake?

No, please put them in separate boxes if you don't mind.

Not at all.

Here you go.

Thanks.

How much do I owe you?

Hey, Leah.

That's a pretty big parcel you have.

Can I give you a hand?

Where are you going?

Thanks, Alan.

Actually, it's not that heavy.

Just a little bulky.

I'm sending some clothes home to my sister, so I'm headed to the post office.

I thought it was on this block.

Can you tell me where it is?

Oh, it's not far.

It's right around the block.

Go to that corner and make a right.

When you get to the crosswalk, cross the street.

You'll see the post office right there in front of you.

You can't miss it.

Great.

Thanks.

Hello.

What can I do for you today?

Hello.

I need to mail this package to Mexico, please.

What is in the package?

Some clothes.

Are there any breakables?

Is it fragile?

No.

Okay.

Let's see how much it weighs.

It's about seven pounds.

What is the address?

I have it here.

Please fill out this customs declaration form.

Okay.

When will my package arrive?

It depends on your shipping choice.

If you send it express, it will get there in 5 to 10 business days.

Or you can send it priority, and it will get there in 8 to 15 business days.

I would like to send it express.

Okay.

How much will that be? $65.82.

Oh.

I'm afraid that's a bit expensive.

Then you can choose the priority, which is $43.17.

There is also first class, which is the cheapest way to mail the package.

It costs only $13.19, but it will get there in 2 to 8 weeks.

And it doesn't have a tracking number or insurance.

Priority is the most convenient, I guess, so I'll go for that.

Okay.

Do you need anything else?

I also need a book of stamps.

Okay.

Your total comes to $50.35.

How would you like to pay?

With my credit card.

Is there anything else I can help you with today?

No.

That's it.

Thank you.

Here's your receipt.

Your tracking number is on the receipt.

Have a nice day.

You too.

Do you know where I can buy a cheap dishwasher?

I think the home improvement store is having a big sale this weekend.

Is your dishwasher broken?

Yeah.

I need to replace it.

It's not the end of the world, but it's still frustrating.

After having been spoiled by having a dishwasher for the past 7 years, washing dishes by hand is not easy.

Now I have to sacrifice some of my downtime to do this chore.

Have you tried to repair it?

Yeah.

We called the repairman yesterday.

When he came to have a look at it, he told me that he would have to order a new one as the dishwasher is so old that you can't get parts for it anymore.

Oh.

That's too bad.

We really can't afford to buy a new one right now, but I really need one.

Why don't you buy a used one?

It's much cheaper this way.

Where can I get a used one that's in good condition?

I actually have a friend who is selling hers.

It's in perfect condition.

There's nothing wrong with it.

And I think she bought it a year ago, so it's not that old.

She just wants a different brand.

Really?

You're a lifesaver.

I just want one that works well.

Do you know how much it is?

I don't know.

Let me call her right away.

Thanks.

I really appreciate it.

Thanks so much for coming.

I had been calling repair places all morning, but no one had time.

So, what's wrong with the TV?

Well, I was enjoying my popcorn while I was watching my favorite TV show.

And just in the interesting part, the TV suddenly stopped working.

Was it making any strange noises?

Yes, there were also some strange noises, and it was showing funny colors for a few minutes.

Then it just turned off.

I planned a little party this evening to watch the soccer game with my friends.

Really?

Are you a big soccer fan?

Yes, I'm the biggest fan of the logo team.

I'm a fan too.

It means you'll be watching them tonight too.

Of course.

I can't wait, actually.

So, are you seeing anything terribly wrong with the TV?

No, it's nothing serious.

I can fix it very easily, but I need to go first to the hardware store to buy some replacement parts.

Will it be very expensive?

No, I don't think so.

Everything is pretty cheap at this store.

Will you finish it today?

Yes, of course.

You'll definitely be able to watch the big game tonight with your friends.

Oh, that's great news.

I was afraid I would have to cancel my party.

Hello, Chris.

You're looking a bit tired.

What have you been up to?

Well, I am tired, actually.

I've started going to evening classes three times a week, and...

Evening classes?

But Chris, how can you manage?

You already have to put in a lot of overtime at work as it is, without taking up a hobby as well.

Well, it's not exactly a hobby.

I'm doing my higher accounting diploma.

And it's quite a lot of extra work, but, well, you know I don't like my job.

And I've been looking for another one, but everyone wants the higher diploma.

So I decided that, if I was ever going to get anywhere, I'd better get on and pass a few exams.

Well, good for you.

I don't think I'd have the courage to take on any more work at this stage in my life.

I have to.

If I don't, I'll be stuck in the same dead-end job for the rest of my life.

And actually, I quite enjoy these classes.

The other people doing the course are really friendly and nice.

And the teachers are excellent.

No comparison with school.

I really feel I'm benefiting.

I thought I might do a foreign language when I finish this, and then I'll be really well qualified.

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