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  • Imagine if I told you that there was a topic of conversation that every single person on the planet shares and could chat about endlessly without pause.

  • And once understood, you can bid farewell to struggling with small talk.

  • No more tedious weather chit-chat.

  • And the best part, you don't even have to say a word.

  • In this video, I'll show you precisely how to interact with high-net-worth clients, build relationships, and ultimately increase sales.

  • I'm Paul Russell, co-founder of Luxury Academy.

  • As a training partner for renowned luxury brands worldwide, one of the most common challenges that I'm asked to address is the difficulty in effectively engaging with high-net-worth clients and luxury consumers.

  • People often express concerns such as, "I never know what to say," or "What are some good conversation starters?" or "I feel awkward in social situations." These are normal concerns.

  • And the good news is there's actually a simple method anyone can use to feel more at ease.

  • The reason that people struggle with small talk is simply not knowing what to say or how to say it.

  • We then resort to boring, boring topics like the weather.

  • Instead, you should encourage clients to talk about themselves.

  • There is one topic of conversation that we all adore, and that's ourselves. We absolutely believe, without exception, that we are the most captivating, most interesting subject on the planet.

  • Research shows that when talking about yourself, the same brain areas as indulging in good food, talking about taking drugs, or even having sex is used.

  • It's a neurological high that you can leverage to your own advantage. In small talk, as a luxury professional, the less you speak, the better.

  • A client can leave a 45-minute conversation having talked about nothing but themselves and think, "Wow, I really liked them," and you've hardly said a word.

  • And I can make this even easier for you with a simple formula, and it's called the ARE formula.

  • Anchor, reveal, encourage.

  • Typical Sales 101 encourages open-ended questions like, "How's the weather in Paris?" To which, you likely get a lackluster reply.

  • It's mundane, and people see through it.

  • It's boring as well.

  • Using the ARE formula, it goes something like this.

  • First, anchor the conversation by connecting it to your mutual shared reality.

  • For instance, "Oh, you've just returned from Paris."

  • Next, reveal something about yourself related to the anchor that you've thrown out.

  • Like, "I was there last August, and it was scorching hot. I didn't get to enjoy the city as much as I hoped."

  • Finally, encourage by asking a question and letting them take the lead in the conversation.

  • For example, you might say, "I imagine it's far more pleasant this time of year. Do you usually stay in the center of Paris?"

  • Mastering this technique takes practice, but it's not rocket science.

  • Do be careful:

  • Most people overlook the reveal element in small talk, turning their conversations into interrogations.

  • Focus on offering follow-up comments and questions to keep the conversation flowing. So there you have it.

  • Use the ARE formula to engage with high-net-worth individuals, and I guarantee you that they'll find you more intriguing and less boring.

Imagine if I told you that there was a topic of conversation that every single person on the planet shares and could chat about endlessly without pause.

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