Subtitles section Play video
section one he will hear a woman
insurance company to report an accident
first you have some time to look at questions
you will see there is an example which has been done for you on this occasion
only the conversation relating to this will be played first Rawlings insurance
Good morning, can I help you? I'm running to report an accident a car
accident
yes just hold the line above please I'm putting it through to a motor insurance
department the insurance company representative is putting the clients
through to the motor insurance department so Notre insurance has been
written in a space now we should begin you should answer the questions as you
listen because you will not hear the recording a second time
listen carefully and ask questions
1 to 7
Rawlings insurance good morning can help you I'm running to report an accident
yes please I'm putting it through to a motion Georgia Department
report an accident
yes michael has been damaged someone came out in front of the largest oh yes
it's Elizabeth record like a party with AC not AK and your date of birth please
the 8th of October 1975 and lastly I just think check your address
actually I moved house last month so the street named different
6000 risk road I think you've got 22 at Avenue on your records so I'll just
making sure that that's fine i sat in the same town still clinton that's right
for you have your insurance policy in front of you
yes I do you give me the policy number please
it's at the top yes 50924
in a box it should start with letters fevered double 80910 now I want to ask
you about the accident itself is that ok yes that's fine
first of all did it happen today it happened yesterday evening but by the
time I got home it was late so I didn't call that's not a problem so let's see
today's the 13th of September so it happened on the 12
wright et Reno approximately what time the accident occurred
I wasn't wearing a watch and I was a bit shocked but I'd say was between 8:15 and
8:45 or just recorded it happened at about 8:30 it doesn't matter exactly I
don't suppose you got any supporting evidence I mean witness statements that
kind of thing I do have witness statements I'm afraid but I've got a
police report they came and measured up and kept the marks on the road but
unfortunately nobody else was around the time of the accident
know so I take it you don't have any medical problems then any injuries and
the minor ones it was many the car that got damaged luckily we recommend that
you have a check up anyway within 24 hours as possible yes ok make an
appointment today and now you tell me what happened exactly I'm going to make
a few notes. the full you hear the rest of the conversation you have some time
to look at questions
eight to 10
now listen and answer questions eight to ten I was driving home from the swimming
pool and I describe it for me
where did the accident happen on the route between Newtown and Cannington I
was driving from Newtown heading to watch Callington and right ok when you
leave Newtown there's a shop and then the road and then there's a railway
bridge okay and then about half a kilometre further wrong there's a
crossroads with traffic lights and i was just in between the two when it happened
I wasn't going very fast in fact I definitely see over the bridge
yes and I passed the park that's on the right hand side and i was just
approaching the petrol station was not then it's a bit further along on the
opposite side yes as always approaching it I saw a blue van coming towards me
the driver had stopped in the middle of the road
yes he was waiting to turn into the petrol station but then at the last
minute he decided to turn right in front of me he must have thought he had enough
time but I had to swerve to avoid him and I came off the road and landed in a
ditch on the opposite side yes he came over to see if I was ok but he tried to
say it was my phone and there will be one that is the end of Section one you
now have half a minute to check your ins
much under Section two
section to you will hear a woman talking on the radio about a project to
conserved or mice in one area of the UK first you have some time to look at
questions
11 to 14
now listen carefully and ask questions 11 to 14 good morning and welcome to our
weekly program about countryside matters with me today I have Jackie Lamitan
Jackie works for the nature organization action for wildlife and she's appealing
for volunteers for project she's organizing so he think he might be
willing to help please listen carefully
jackie thank you yes as you've just heard I represent a charity cool action
for wildlife which works to protect plants and animals and I'm here today to
talk about a project to save a type of mouse known as a dormouse we can still
find the door mouse in this area but in the last few decades the number of told
myself seriously declined not just in this country but across the world
there's several reasons for this loss of habitat climate change
competition for food and this area of the UK is now regarded as one of the
last strongholds so naturally we want to help the quick church has survived here
as much as we can
the aim of the first stage of a project is simply to identify specific locations
where do mice are still to be found and estimate the number we have here so just
tell you a little bit about the creature in case you don't already know the door
mouse is a very attractive very small mammal it only weighs about the same as
a couple of pound coins it's bright golden in color and it had a fit fairy
tale and big black eyes now you've probably all seen a picture of a dog
house but you're very unlikely to have seen a real because they're strictly
nocturnal also the hyper date from October to April so it's not around at
all about half the year so when is the door mouse to be found
well you might need to be near a variety of trees and plants so they can be sure
of a continuous supply of food throughout the spring and summer they
feed on fellows
fallen fruit in fruits right not things that are available in turn as the summer
progresses here in the UK but dormouse is most likely to live in places like
hedge rows or woods or at the edges of farmland so how do we find out exactly
where do mice are well as the hard to spot as I said we have to use indirect
methods instead of trying to seed or mice themselves we look for evidence of
doormat activity you might eat hazelnuts so we'll be looking for the shelves that
do myself open to get a nut inside a lot of wildlife species eat hazelnuts it's
not just saw nice but it's usually possible to tell which particular animal
has opened and not by looking at the marks on the shelves so now for those of
you who would like to help us carry out this survey let me tell you exactly what
to do
you'll need to concern identification sheik like this from us then you should
spend time looking for hazel nut shells in the bottom of hedge rows are on the
ground in woodlands before you hear the rest of the talk you have some time to
look at questions
15 to 20
listen and answer questions 15 to 20 if you find one you see identification
sheet to try and establish what kind of creature has opened it you'll see from
the pictures on the sheet that different creatures do it in different ways for
example you'll see that in six make a small hole in the shell less than two
millimeters across then there's another type of mouse called a wood mouse which
might make a hole in the shell to but they leave parallel to marks on the
inner rim of the shell as well as rough scratches on the surface 33 little
mammals called vocals these creatures don't leave any marks on the surface but
they leave tooth marks on the in a room of the home and these marks are neat and
parallel so they're fairly easy to identify
there are squirrels and birds they both open the nuts leaving ha shells that got
jagged edges I'm finally we have our door mice they make a hole in the shell
that has a smooth inner edge and the tooth marks it leads are on the surface
at an angle to the whole and these are the ones we looking for of course
firstly if you do find any knots which you think of being opened by door mice
you need to record the location as precisely as possible you can use the
quick references on a map or you can sketch your own map but if you do be
sure to include landmarks around names it's very important that we know exactly
where the shells came from then took the nuptials in a small container any kind
would do a film books for much books
anything that prevents them from being crushed in the post and then finally
give them a label just your name and contact details and send them to action
for wildlife when we receive them an expert will look at the shelves to
confirm the identification the existing that is the end of Section to do not
have half a minute to check your offices
not turn 26
three
section 3
it to Business Studies students jack and sarah talking to their due to her about
a presentation they are preparing first you have some time to look at questions
21 to 26
and also questions 21 to 26 color you to have a seat
ok so you're going to tell me about the presentation you're preparing for next
week's marketing seminar right that's right we trust this plan future detached
ok thanks
perhaps you could just 27 do you want to begin yes well we're going to compare
the websites of cheap bicycle companies right and they're cool hills cycles and
wheels unlimited yes and festival we compared the contents of each site and
the presentation then we've done an evaluation of each one
ok and did you find much difference between the two websites Jack quite a
bit yes wheels unlimited has a lot more pages for a start
both companies show their catalog I mean pictures of different models of bikeways
specifications and prices yes there there too although they list them in
different ways
hillside cools have got them next to the pictures and with unlimited show them on
a separate page that will unlimited advertises lots of other products
connected with bikes helmets and clothing and tools
yes all kinds of things and he'll cycles know they only show the bikes themselves
well is there anything on the hills cycles website that wheels unlimited
doesn't have not really yes there is it's got a little photo of the original
show and a paragraph about the history of the company its family-owned
oh yes I forgot about that right that's the content then
and you compare the functions of the two websites eg yes he'll psychos doesn't
have any facility for online ordering you have to ring up to order something
that's the only way you can do it you can send off a paper tested over with a
new school yes I suppose so but Wade Wilson limited you can order online or
in the conventional ways that slight fine okay and what about the
presentation did you find any particular differences they're all similarities
what about visuals as I said voters cited got pictures and they're both
quite attractive but was unlimited hasn't got any moving graphics yes he'll
cycles has got an animated cartoon the top of the homepage right well it looks
as if you've got plenty to talk about
there are other things those are the main things we noticed ok well you'd
better stick to the most obvious differences because you've only got 10
minutes for the whole presentation haven't you and you said your going to
evaluate each site as well didn't you how are you going to do that i mean what
criteria will use
before you hear the rest of the talk you have some time to look at questions
27 to 30
listen
answer questions 27 to 30 we thought we'd use three criteria how attractive
each website A's how user-friendly at ease and how closely it targets its
potential customers steven Russell k sounds fine but I'd look at the criteria
in a different order if I every year because really you've got to look at
attractiveness and user-friendliness in relation to the people the website is
aiming at so I deal with that criterion first if I were you write what about the
timing have you thought of that ten minutes is very short Gina yes we try to
town shoe several times and we've decided to spend four minutes comparing
the two sites then three minutes
evaluating them and lead three minutes for questions that's not really enough
but well it sounds about right to me you've got 10 minutes all together and
you've got to stick to that limit it's good practice and at least the audience
won't have time to get bored what visuals are you going to use we're going
to use PowerPoint and a flip chart as well so we can show you two things that
one's for example we're going to start by showing the home pages of each
website and we're going to put up a list of key features on the flip chart at the
same time and it's a joint presentation so have you decided how you're going to
share the work yes at first we thought we'd keep taking it in turns to speak
Sarah would save it then I take over and so on and then we thought we just divide
it into two equal parts and you one party but it was all too complicated so
Sarah is going to do all the talking and I'm going to manage the visuals and hope
we can coordinate properly
it's the only way we can fit everything is well you've obviously worked hard and
you've been very careful with the details only one thing I would say make
sure that you keep your visual symbol I mean if you're showing a list of key
features for example you should make it as brief as possible just use bullet
points and simple phrases even single words your audience won't have much
reading time it's a classic mistake with seminar presentations to present so much
information that the audience can process it quickly enough and they
stopped listening to what you're saying okay
right okay now that is the end of Section three you not have half a minute
to check your offices
control
section for you will hear electorate talking about the way in which elephants
communicate first you have some time to look at questions 31 to 40
now listen carefully and answer questions 31 to 40 and today's lecture
I'm going to continue the theme of animal communication and I'm going to
describe some of the latest research into the largest of all land animals and
that is the elephant of course let me begin by briefly outlining the structure
of Alcan society elephants live in layered societies the basics family unit
is formed of small groups of adult female or related to each other and
their young of both sexes now the females remain in their families for
life that highly social but male elephants leave their families and about
14 years of age
the travel alone or congregate in small loose groups with other males
occasionally joining a family on a temporary basis when males are ready to
mate they wander widely searching for receptive females the family unit on the
other hand often contains three generations and it can remain stable for
decades even centuries then each family associate with between one and five
other families probably consisting of the most distant relatives scientists
call these groups of families and groups and bond groups belong in turn to even
larger groups called clowns elephants have a complex social structure and like
other social animals that have to be able to communicate but what baffled
early naturalist's was their ability to communicate over long distances so they
set about researching this question in one experiment scientists fitted groups
of elephants with radio tracking collars and what they observed about their
behaviour really intrigued them because there was some sort of coordination
between families for example two separate family groups might move in
parallel to each other
miles apart and then change direction simultaneously I returning or moving
towards each other now elephants have a keen
sense of smell which they use whenever the account but smell alone couldn't
account for these synchronized movements because the wind often carries odors in
the wrong direction so the scientists concluded that the elephants were using
their hearing instead and attention then turned to the nature of elephant calls
in another experiment scientists from Cornell University in america went to
eat ocean National Park Namibia and they produced a recording of calls made by
female elephant to potential mix then they broadcast it and they did this from
a van which was parked more than half a mile from a water hole where several
bull elephants were drinking and two things looked up
read three years wide and then crunched through the bush towards the
loudspeakers as you can imagine the scientists may have been alarmed at this
point but the elephants marched straight on past them in their van in search of a
female elephant but the striking aspect of this experiment was that when they
replayed their recording neither the two scientists nor the rest of their team
who were filming from a nearby tower could hear it and that's because the
sound that they had replayed were below the lower threshold of human hearing and
scientific terminology the sounds are infrasonic elephants can make these
extremely low pitched sounds because although they have a laugh or voice box
that is similar to those of all other mammals
its much larger footprint to the sounds me scientists from Pittsburgh Zoo in the
USA have classified certain infrasonic Kohl's based on when these occur and how
other elephants react to them they found for example that when individual family
members reunite after separation they greet each other in very
enthusiastically and excitement increases with the length of time that
they've been separated they trumpet and scream and touch each other they also
use a greeting rumble this starts at a low 18 hertz hertz is a measurement of
sound pitch
crests at 25 hurts which is a level just high enough to be audible to humans and
then falls back to eighteen hurts again in another example an elephant
attempting to located family uses the contact caused this call has a
relatively quiet low tone with a strong overtone which is clearly audible to
humans immediately after contact calling the elephant will lift and spread its
ears and rotate its head as if listening for the response the contact answer is
louder and more abrupt and the greeting call and it trails off at the end
contact calls announcers can last for hours until the elephant successfully
rejoins her family a third type of calls seems to represent his summons to move
on at the end of a male one member of a family moves to the edge of the group
typically lifts one leg and flats her ears at the same time she admits up
let's go
rumble which arises the family and they start to move on
finally made an activity is associated with yet another group of calls so our
understanding of elephant communication has increased considerably in recent
years however even with the use of radio tracking collars it's technically
difficult to document the functions of long range communication so all those
scientists are aware that elephants may know the whereabouts and possibly the
activities of other elephants that are several miles away
there may be a lot of subtle long range interactions which are still not evident
that is the end of Section for you now have half a minute to check your offices
that is the end of the listening test