Subtitles & vocabulary
Great Customer Service at Sean MacPherson's Ludlow Hotel NYC
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Cai Xin Liu posted on 2016/09/08Ever wondered how hotels handle tricky reservation issues? This video dives into a real-life customer service story at Sean MacPherson's Ludlow Hotel NYC, showing you practical ways to recover from guest problems and offer constructive criticism. You'll pick up useful phrases for workplace situations and learn how managers tackle these challenges!
Video vocabulary
customer service
US /ˈkʌstəmɚ 'sɝvɪs/
・
UK /ˈkʌstəmə ˈsɜːvɪs/
- Uncountable Noun
- The assistance and advice provided by a company to those people who buy or use its products or services.
B1
More kind of
US /kaɪnd ʌv/
・
UK /kaind ɔv/
- Adverb
- To some extent; rather; somewhat
- Somewhat; to a certain extent.
- Noun
- A category of things that share similar characteristics.
C1
More east side
US
・
UK
- Noun (Countable/Uncountable)
- The eastern part of a town or city.
- Adjective
- Relating to the eastern part of a place.
A2
More Use Energy
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