Vocabulary

  • look at: To use your eyes to focus on something
  • work in: To make an opening for something in your schedule
  • for example: As an illustration or instance.
  • calm down: To make or become relaxed after being stressed
  • used to: Did regularly before, but don't do now
  • of course: Sure ; Certainly
  • work at: To have a job at a particular place or organization.
  • think of: To look on as (being something specific); consider
  • have at: To attack someone or something.
  • stand for: To support a particular idea, e.g. in politics
  • bad idea: An unwise or imprudent course of action.
  • in the past: During a former period of time; previously.
  • in the way: Obstructing someone or something; hindering progress.
  • have to: Must do
  • fix the problem: To find a solution to a problem; to repair something that is broken.
  • over to: Used to hand over to someone else to speak
  • know about: To have information or understanding of a subject or situation.
  • come back: To reply to someone, often forcefully
  • approach: To get close to reaching something or somewhere
  • pretend: To act as if something is true when it is not
  • situation: Place, position or area that something is in
  • experience: Thing a person has done or that happened to them
  • practice: The office and place for legal or medical work
  • positive: Showing agreement or support for something
  • category: Groups of things that are similar in some way
  • frustrated: Annoyed because things don't go the way you want
  • calm: Without wind or storm; quiet; peaceful
  • blame: To say someone is responsible for something bad
  • deal: To cope with something - usually troubles
  • attention: Taking notice of someone or something
  • charge: To run quickly toward someone to attack them
  • swear: To say bad or impolite words to someone
  • explain: To make clear or easy to understand by describing
  • polite: Showing good manners or respect for other people
  • emphasize: To stress the items that are important
  • upset: (Of stomach, etc.) not functioning well; sick
  • rude: Being unkind or impolite to others; disrespectful
  • honest: Good, truthful, sincere, or faithful; trustworthy
  • quiz: A game in which players answer questions on topics
  • totally: In a complete way; completely; absolutely
  • personally: By a specific person, and not by anyone else
  • apologize: To say sorry because of a mistake or injury
  • organize: To arrange and plan things, e.g. a party
  • roll: Small, round piece of bread for one person to eat
  • important: Having power or authority
  • language: Words or signs used to communicate messages
  • public: Owned by the government
  • bring: To take or go with someone to a place
  • learn: To get knowledge or skills by study or experience
  • mistake: Something done wrong/calculated wrong; error
  • person: Man, woman or child
  • resolve: To make a decision to do something
  • supervisor: Someone in charge of a task, place, or person
  • find: To become aware of something that is happening
  • restaurant: Place where you can order, buy and eat a meal
  • yell: A sudden loud cry or shout
  • uncomfortable: Not being relaxed; worried about something
  • lobby: Main entrance and waiting room of public building
  • unhappy: Not feeling happy; sad or worried
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  • not found vocabularyNo vocabulary matches your filters
    • apologize

      US /əˈpɑləˌdʒaɪz/

      UK /ə'pɒlədʒaɪz/

      • Intransitive Verb
      • To say sorry because of a mistake or injury
      A2TOEIC
      More
    • approach

      US /əˈprəʊtʃ/

      UK /ə'prəʊtʃ/

      • Verb (Transitive/Intransitive)
      • To get close to reaching something or somewhere
      • To request someone to do something specific
      • Noun (Countable/Uncountable)
      • Means of reaching a place, often a road or path
      • Request of someone with a specific goal in mind
      A2TOEIC
      More
    • attention

      US /əˈtɛnʃən/

      UK /əˈtenʃn/

      • Noun (Countable/Uncountable)
      • Taking notice of someone or something
      • Noun
      • (Soldiers) Standing with straight backs
      A2TOEIC
      More
    • bad idea

      US

      UK

      • Phrase
      • An unwise or imprudent course of action.
      A2
      More
    • blame

      US /blem/

      UK /bleɪm/

      • Transitive Verb
      • To say someone is responsible for something bad
      • Noun (Countable/Uncountable)
      • Act of saying someone did something bad
      A2TOEIC
      More
    • calm

      US /kɑm/

      UK /kɑ:m/

      • Adjective
      • Without wind or storm; quiet; peaceful
      • Relaxed and not worried or angry
      • Verb (Transitive/Intransitive)
      • To make or become relaxed and not worried or angry
      A2
      More
    • calm down

      US /kɑm daʊn/

      UK /kɑ:m daun/

      • Phrasal Verb
      • To make or become relaxed after being stressed
      A2
      More
    • category

      US /ˈkætɪˌɡɔri, -ˌɡori/

      UK /ˈkætəgəri/

      • Noun
      • Groups of things that are similar in some way
      B1
      More
    • charge

      US /tʃɑrdʒ/

      UK /tʃɑ:dʒ/

      • Verb (Transitive/Intransitive)
      • To run quickly toward someone to attack them
      • To ask for money as a price for a service or goods
      • Noun (Countable/Uncountable)
      • An attack by running quickly toward someone
      • A price for a service or goods
      A2
      More
    • come back

      US /kʌm bæk/

      UK /kʌm bæk/

      • Phrasal Verb
      • To reply to someone, often forcefully
      • To be remembered
      A1
      More
    • emphasize

      US /ˈɛmfəˌsaɪz/

      UK /'emfəsaɪz/

      • Transitive Verb
      • To stress the items that are important
      B2TOEIC
      More
    • fix the problem

      US

      UK

      • Transitive Verb
      • To find a solution to a problem; to repair something that is broken.
      A1
      More
    • for example

      US

      UK

      • Phrase
      • As an illustration or instance.
      More
    • frustrated

      US /ˈfrʌstretɪd/

      UK /frʌˈstreɪtɪd/

      • Adjective
      • Annoyed because things don't go the way you want
      • Transitive Verb
      • To make annoyed because things don't go well
      • To prevent (a plan or intention) from succeeding.
      B1
      More
    • have at

      US

      UK

      • Phrasal Verb
      • To attack someone or something.
      • To begin doing something with enthusiasm.
      A1
      More
    • have to

      US /hæv tu/

      UK /ˈhæv tə/

      • Auxiliary Verb
      • Must do
      A1
      More
    • honest

      US /ˈɑnɪst/

      UK /ˈɒnɪst/

      • Adjective
      • Good, truthful, sincere, or faithful; trustworthy
      A2TOEIC
      More
    • in the past

      US

      UK

      • Phrase
      • During a former period of time; previously.
      A1
      More
    • in the way

      US /ɪn ði we/

      UK /in ðə wei/

      • Phrase
      • Obstructing someone or something; hindering progress.
      • Stored or placed so as to be available or ready when needed.
      A1
      More
    • know about

      US /noʊ əˈbaʊt/

      UK /nəʊ əˈbaut/

      • Phrasal Verb
      • To have information or understanding of a subject or situation.
      More
    • lobby

      US /ˈlɑ:bi/

      UK /ˈlɒbi/

      • Noun (Countable/Uncountable)
      • Main entrance and waiting room of public building
      • Group employed to persuade people to change laws
      • Verb (Transitive/Intransitive)
      • To try to persuade a government to change laws
      B1
      More
    • look at

      US /lʊk æt/

      UK /luk æt/

      • Phrasal Verb
      • To use your eyes to focus on something
      • To focus your eyes on something carefully
      A1
      More
    • of course

      US /ʌv kɔː(r)s/

      UK /ɔv kɔː(r)s/

      • Adverb
      • Sure ; Certainly
      • Phrase
      • For sure; certainly
      A2
      More
    • over to

      US

      UK

      • Preposition
      • Used to hand over to someone else to speak
      • The responsibility is now yours
      More
    • personally

      US /ˈpəsənəli/

      UK /ˈpɜ:sənəli/

      • Adverb
      • By a specific person, and not by anyone else
      • Knowing someone as a friend, or closely
      A2
      More
    • polite

      US /pəˈlaɪt/

      UK /pəˈlaɪt/

      • Adjective
      • Showing good manners or respect for other people
      A2TOEIC
      More
    • positive

      US /ˈpɑzɪtɪv/

      UK /ˈpɒzətɪv/

      • Adjective
      • Showing agreement or support for something
      • Being sure about something; knowing the truth
      • Noun
      • A photograph in which light areas are light and dark areas are dark
      A2
      More
    • practice

      US /ˈpræktɪs/

      UK /'præktɪs/

      • Noun
      • The office and place for legal or medical work
      • Doing something many times to become better at it
      • Verb (Transitive/Intransitive)
      • To work as a doctor or lawyer
      • To live according to the teachings of a religion
      A2TOEIC
      More
    • pretend

      US /prɪˈtɛnd/

      UK /prɪ'tend/

      • Verb (Transitive/Intransitive)
      • To act as if something is true when it is not
      • Adjective
      • Not real; imaginary.
      A2TOEIC
      More
    • quiz

      US /kwɪz/

      UK /kwɪz/

      • Noun (Countable/Uncountable)
      • A game in which players answer questions on topics
      • Brief spoken or written test, given to students
      • Transitive Verb
      • To ask a person many questions about something
      B1
      More
    • resolve

      US /rɪˈzɑlv/

      UK /rɪ'zɒlv/

      • Verb (Transitive/Intransitive)
      • To make a decision to do something
      • To find an answer, solution to a problem/ question
      • Uncountable Noun
      • Firm determination to do something.
      B1TOEIC
      More
    • roll

      US /rol/

      UK /rəʊl/

      • Countable Noun
      • Small, round piece of bread for one person to eat
      • Photographic film wrapped round and round itself
      • Verb (Transitive/Intransitive)
      • To continue along as time normally progresses
      • To produce a very deep and continuous sound
      A2TOEIC
      More
    • rude

      US /rud/

      UK /ru:d/

      • Adjective
      • Being unkind or impolite to others; disrespectful
      • Offensive; ill-mannered
      A2
      More
    • stand for

      US /stænd fɔr/

      UK /stænd fɔ:/

      • Phrasal Verb
      • To support a particular idea, e.g. in politics
      • To represent or symbolize
      A1
      More
    • supervisor

      US /ˈsjupɚˌvaɪzɚ/

      UK /ˈsu:pəvaɪzə(r)/

      • Noun
      • Someone in charge of a task, place, or person
      B1TOEIC
      More
    • swear

      US /swɛr/

      UK /sweə(r)/

      • Intransitive Verb
      • To say bad or impolite words to someone
      • Transitive Verb
      • To make a serious promise to do something
      B1
      More
    • think of

      US /θɪŋk ʌv/

      UK /θiŋk ɔv/

      • Phrasal Verb
      • To look on as (being something specific); consider
      • To consider or remember something.
      • Verb (Transitive/Intransitive)
      • To imagine or call something to mind
      A1
      More
    • uncomfortable

      US /ʌnˈkʌmfətəbəl, -ˈkʌmftə-/

      UK /ʌnˈkʌmftəbl/

      • Adjective
      • Not being relaxed; worried about something
      • Causing or feeling slight pain or physical unease.
      B1
      More
    • unhappy

      US /ʌnˈhæpi/

      UK /ʌn'hæpɪ/

      • Adjective
      • Not feeling happy; sad or worried
      B1
      More
    • upset

      US /ʌpˈsɛt/

      UK /ʌpˈset/

      • Adjective
      • (Of stomach, etc.) not functioning well; sick
      • Troubled, worried, or angry
      • Transitive Verb
      • To turn upside down or on its side
      • To trouble, worry, or anger someone
      A2
      More
    • used to

      US /juzd tu/

      UK /ˈju:st tə/

      • Adjective
      • Did regularly before, but don't do now
      • Auxiliary Verb
      • Have done before, but do not do now
      A1
      More
    • work at

      US /wɚk æt/

      UK /wə:k æt/

      • Phrasal Verb
      • To have a job at a particular place or organization.
      • To make an effort to improve something.
      A1
      More
    • work in

      US /wɚk ɪn/

      UK /wə:k in/

      • Phrasal Verb
      • To make an opening for something in your schedule
      • To fit person/thing into a schedule or sequence
      A1
      More
    • yell

      US /jɛl/

      UK /jel/

      • Noun
      • A sudden loud cry or shout
      • Intransitive Verb
      • To shout loudly at someone in pain or excitement
      B1
      More
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    01:03

    She took a brave step forward, leaving behind her comfort zone to chase her dreams.

    Vocabulary
    • brave

      adj. Having courage

    • comfort zone

      phr. A familiar situation where one feels safe

    Explanation
    a brave step is a noun phrase, where brave is an adjective modifying the noun step, meaning "a courageous step". forward is an adverb modifying step, meaning "ahead". The whole phrase serves as the object, answering the "what" of took (verb) — she took a brave step forward.

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    brave

    US/brev/
    UK/breɪv/
    adj.Brave
    v.t.To bravely face
    A2 Elementary

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    A2
    #customer#customer service#problem#service#apologize#solve

    How to give great customer service: The L.A.S.T. method

    0
    aab1959honda posted on 2017/01/07
    Ever had a tricky customer situation? This video breaks down the super-useful L.A.S.T. method (Listen, Apologize, Solve, Thank) to help you handle complaints like a pro! You'll pick up practical phrases for active listening and de-escalation, perfect for anyone in hospitality or customer-facing roles.

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