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  • This is a Wendover Productions Video made possible by Squarespace--Make your next move

  • with a beautiful website from Squarespace. This video is a bit of a continuation to my

  • last one--Why Planes Don’t Fly Faster. I ended up talking a lot about the Concorde--the

  • supersonic plane--but part of the story was left untold. Even though the Concorde failed,

  • even though it wasn’t commercially viable, it still had a profound effect on how we fly

  • today. Let me explain... Economy class is not how airlines make money.

  • The real money, at least for the traditional airlines, is in premium cabins. Let’s take,

  • for example, this British Airways 777. There are 224 total seats on this plane and it flies

  • daily between London Heathrow and Washington Dulles airport. A roundtrip economy class

  • ticket leaving March 15th and returning on March 22nd costs, at the time of writing,

  • $876. That means that, if each one of the 122 economy class seats is filled, the entire

  • back section of the plane will make the airline, round-trip, $106,872. Meanwhile, the going

  • rate for one of their premium-economy seats is $2,633 round-trip meaning the entire cabin

  • will make $105,320. Already you can see that the entire 40 seat premium-economy section

  • makes British Airways roughly as much as the entire economy-class section. Going up to

  • Business Class, there are 48 seats sold each for $6,723 making the airline $322,704. The

  • 14 first class seats are sold for $8,715 each or $122,010 total. So, once again, the 14

  • passengers at the front of the plane make the airline more money than the 122 at the

  • back of the plane. In total, the three premium cabins--premium economy, business, and first--make

  • the airline on this flight $550,034. That means that 45% of the passengers account for

  • 84% of the airline’s revenue! Now, I need to add some caveats. There is

  • no airline on earth that makes half a million dollars for a six hour flight over the Atlantic.

  • If they did, they would be swimming in money. The fares for this particular routing are

  • significantly higher than the average fare paid for that flight because theyre non-stop

  • fares between two high-income, high-demand cities. Of course, a majority of the passengers

  • on that flight will not be traveling between London and Washington, theyll have connected.

  • If you originate the ticket in, say, Stockholm, and connect onto that 777 flight to Washington

  • the economy class price drops to $392, the premium economy to $1,150, the business class

  • to $3,025, and the first class to $5,564. But the proportions are still roughly the

  • same. A vast majority of the revenue comes from a minority of passengers. This particular

  • British Airways 777 is also a very premium-heavy configuration because British Airways is an

  • airline that focuses a lot on premium travel, but still, on average, 2/3 of any airlines

  • revenue comes from passengers in First, Business, or Premium Economy class but this wasn’t

  • always the case. In the beginning of commercial aviation, there

  • weren’t really any classes because everything was premium. That’s not to say that planes

  • were very luxurious--a 1920s plane looked like this--but flying was just so expensive

  • that the experience of flying was the luxury itself. It’s kind of like how you don’t

  • see Virgin Galactic selling first, business, and economy class seats on their planned tourist

  • flights to space. The experience itself is the luxury. Once commercial space travel becomes

  • commonplace, well almost certainly see a classification of the experience but until

  • a transport method is at a cost where it’s attainable to the normal person, it’s all

  • first class. In 1950 a round-trip coach fare between New

  • York and London was $675--adjusted for inflation, thats $6,800 today--roughly the same price

  • as a first-class ticket on the same route nowadays. It’s the exact same type of passenger

  • flying in both these seats. What’s changed is who’s flying further back in the plane.

  • So the story of the development of airline classes really isn’t the story of how airlines

  • developed more and more luxurious seats, it’s how they cut costs to allow more and more

  • people to fly. It’s also a fascinating demonstration of economics. Airlines have figured out a

  • way to sell the same product for different prices to different people. The overall product

  • that airlines are selling is the same no matter which class youre flying--a flight from

  • point a to point b. What’s different is the experience within the plane.

  • The first classification of air travel happened in the 40s and 50s. A significant amount of

  • revenue for airlines at the time came from contracts for air-mail routes with the US

  • Postal Service. These flights flew with many stops often overnight or at odd hours. While

  • the planes mostly carried mail, they still had a passenger section. The first class fares

  • got you, for example, on a non-stop flight between New York and Chicago while the coach

  • fare might get you on a mail flight that left at 2am and stopped in Pittsburgh and Cleveland

  • on the way to Chicago. While the fare was cheaper and the flight took longer, the experience

  • onboard the plane was largely the same. It wasn’t until 1952 that airlines started

  • selling the same flights for different prices. One airline, for example, sold standard class

  • one-way tickets between New York and London for $395 and tourist-class tickets for $270.

  • It was the exact same flight on the exact same plane--the difference was in the ticket.

  • Tourist class tickets had to be purchased in advance and had no flexibility--you had

  • to fly on the exact flight the ticket was purchased for. As the name suggested, these

  • tickets were primarily for tourists. Tourists plan trips far in advance and don’t really

  • need flexibility so it was no problem for them to commit to one flight. The full-fare

  • tickets were for the other type of traveller--the business-person. Business travelers, first

  • off, don’t typically pay for their own tickets. Theyre paid for by their employer so they

  • individually don’t really care what the ticket costs. Business travelers also require

  • flexibility and generally don’t purchase tickets until the last minute. At the time,

  • it was common practice to just walk up to the counter an hour before a flight and buy

  • a ticket. That’s what the full-fare tickets were for. Through this system, the airlines

  • segmented the market into two categories based on what people were willing to pay. Over the

  • coming decades, this was the only large classification system in air travel.

  • Then, between 1969 and 1978 three things happened--the 747 flew for the first time, the Concorde

  • flew for the first time and airlines were deregulated in the US. The 747 gave airlines

  • the space to experiment with luxury, the Concorde gave them the reason to, and deregulation

  • gave them the ability to. Previously, all airfares were heavily regulated in the US

  • and it was difficult for airlines to charge the cost they wanted for different classes

  • but with deregulation airlines now had full control over their ticket prices. Now, at

  • the time, much of the difference was still in the ticket. Some airlines had introduced

  • first class fares with nicer seats, but airlines realized that they had to start treating the

  • business-people who bought a full-fare coach ticket differently than the tourists paying

  • a discounted fare. More and more of those business travelers were just paying the tourist

  • class fare. It began by just physically separating the passengers. The full-fare passengers would

  • be seated up front while the discounted fare passengers would be put in the back. Then,

  • some airlines started blocking out the middle seat next to the full-fare passengers. Finally,

  • some airlines started to build cabins with slightly nicer seats and better amenities.

  • But, with exceptions, airlines avoided first class. Most focused on capturing that middle

  • tier of traveller because the Concorde was going to be the first class plane for the

  • rich and famous--regular planes would be the business and economy class... at least that’s

  • what they thought. Of course, as you heard about in my last video,

  • the Concorde failed... spectacularly. Airlines avoided first class in the 70s and 80s because

  • of the Concorde, but as they started to catch on to the failure of supersonic flight, select

  • airlines slowly reintroduced first class to subsonic planes. But the effect is still seen

  • today. Of the dozens of airlines flying transatlantic, only six have a first class cabin. Back in

  • the 60s and 70s the imminent perceived competition of the Concorde really invigorated airlines

  • to optimize that middle class--business class--and we likely would not have seen it as early

  • as we did without that looming disruption to the industry.

  • But there’s another trend to explain--first class is going away... again. Let’s take

  • a look at the seat-map of a Etihad a380. Each economy class seat on this plane takes up

  • 3.77 square feet (0.35 m²) of floorspace, the business class seats take up 10.14 ft²

  • (0.94 m²) of floorspace, and the first class seats take up 35 ft² of floorspace (3.25

  • m².) On a flight from Abu Dhabi to New York, economy class tickets are $1,253 round-trip,

  • business class tickets are $6,140, and first class tickets are $14,128. That means that

  • economy class seats make $332 per square foot, business class seats $605 per square foot,

  • and first class seats $403 per square foot. The difference between economy class and business

  • class is huge--it’s a cramped seat versus a bed--but the difference between business

  • class and first class is just a bit more room and some better food. It’s very hard for

  • airlines to sell first class for much more than business class since the experience is

  • largely the same but the cost for the airlines to run a first class cabin is significantly

  • more. Therefore, more and more airlines are taking out their first class to just put in

  • more business class, it just makes more money. If an airline could fill an plane full of

  • business-class passengers it would--its been tried--but pretty much no route has the premium

  • demand to fill a plane-full of business class. Everyone in economy, in the end, is just there

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