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  • It's all-you-can-eat pancake time at IHOP.

  • Endless shrimp is back at Red Lobster.

  • all-you-can-eat of this for $6.99?

  • Unlimited food.

  • These restaurants give you all-you-can-eat for one fixed price.

  • Sounds like a pretty good deal, but how do these restaurants make any money?

  • The way buffets typically work is each person pays the same fixed price for access to a line of self-serve dishes.

  • You grab a plate, fill it with food, eat, and repeat.

  • As many times as you want.

  • This started in the 70s and the 80s, and they were very popular.

  • I think it was kind of sign-of-the-time.

  • They were a family style restaurant, they did not serve alcohol, but it was a lot of food for not a lot of money.

  • [Narrator] Popular chain restaurants that use this model are Golden Corral, and Home Town Buffet.

  • Other all-you-can-eat buffets specialize in one type of cuisine, like Chinese food, Indian food, or different types of pizza.

  • The most obvious money saver for a buffet restaurant is there's less need for servers.

  • They don't need full wait staff because you're getting your own food and bringing it to the table.

  • But these restaurants apply another strategy that's hidden in plain sight.

  • Pay attention to the layout of a buffet line.

  • Buffets often put cheaper, or more filling carbs towards the beginning of the line.

  • They would have a lot more menu items that had good profit margins on them.

  • Then all of the sides and the carbs came before the entree so that by the time you got your entree, your plate was full.

  • And to try and stop people from taking more than they can eat, these restaurants might provide smaller than average dinner plates, or really big soft-drink cups, so you can fill up on soda.

  • But that doesn't always stop people from piling it up vertically or going back for another plate.

  • This will be as an appetizer.

  • So some buffets may cut corners in other ways to make sure they aren't losing a bunch of money.

  • Because of the tight profit margins, the food quality wasn't as great as it probably should have been or could have been.

  • Riggs says this contributed to their decline.

  • Between 1998 and 2017, the number of all-you-can-eat buffets dropped by 26 percent.

  • Even though the number of restaurants overall rose by 22 percent.

  • Part of the reason for the decline in buffets, was the expansion of casual dining restaurants like Applebee's, TGI Fridays, Olive Garden, and Outback Steakhouse.

  • This is the type of restaurant that typically offers all-you-can-eat specials on particular items.

  • For example, you take Red Lobster, they will have their all-you-can-eat shrimp.

  • They're not inexpensive and consumers like those and they think they're getting a good value for the money.

  • They're around for about six weeks, so there's a sense of urgency that's created.

  • But hurry, endless shrimp won't be here long.

  • The hope is that once consumers get inside the restaurant, they will add more things, they'll try, they'll be satisfied, and will return.

  • Because the only way you're going to drive your business in the restaurant industry today is through building loyalty.

  • With just a few tricks, like using smaller plates, putting cheap items towards the front, and using drinks to off-set other costs, all-you-can-eat restaurants are able to accomplish the same goal as any other restaurant.

  • Get people in the door.

It's all-you-can-eat pancake time at IHOP.

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