Subtitles section Play video Print subtitles - In an era of big data and fake news political leaders are changing and so too the way they campaign. What you post on social media is being watched being used and what you see is crafted like never before and bestriding this vast digital frontier is Cambridge Analytica a company which trawls personal data to try to predict then alter voter behavior. A company which claims it was pivotal in getting Donald Trump elected - but which today extraordinarily has been suspended from Facebook. Through this former insider we can reveal it involves a data grab of not just hundreds of thousands of user profiles but around 50 million and accusing Cambridge Analytica of this and more their former director of research Chris Wylie. - if we look at what Cambridge Analytica does online it's coercive people don't know that it's being done to them. - It's time says Wylie for us to know more about the methods of Cambridge Analytica - Computers are better at understanding who you are as a person than even your co-workers or your friends This is an information war he says - social media is the battleground and you are the target it weighs on me that I played a pivotal role in setting up a company that I think has done a lot of harm to the democratic process in a lot of countries We begin this story in Cambridge it's 2013 and at the university psychometric center they're delving into the world of Facebook and psychology into what glimpses into the soul might your Facebook Likes revealed cutting edge research which Chris Wiley was quick to spot and now helps explain - On social media you curate yourself you put so much information about who you are in one single place so whenever you go and you like something you are giving me a clue as to who you are as a person and so all of this can be captured very easily and run through an algorithm that learns who you are when you go to work right your co-workers only see one side of you your friends only see one side of you but a computer sees all kinds of sides of you and so we can get better than human level accuracy at predicting your behaviour -really - yes absolutely - some dispute that but for Chris Wiley then just 23 the notion was as seductive as it was potentially lucrative - the company he worked for Strategic Communications Laboratories or SCL specialized in psychological operations for the military and for him Facebook was now the richest of canvases on which to not only read minds but change them which is what brought Chris Wiley to the attention of SEL client Steve Bannon then boss of the online magazine Breitbart later Donald Trump's chief strategist - What did Steve Bannon want - Steve wanted weapons for his culture work that's what he wanted and that's that we we offered him a way to accomplish what he wanted to do which was which was changed the culture of America - Bannon's big idea says Wiley was this - could they replicate the academics work profiling people's personalities on Facebook on a massive scale across the American electorate they had the money from billionaire Republican backer Robert Mercer and his daughter Rebecca. And through Chris Wiley they're specialist Cambridge academic Aleksandr Kogan - already on Facebook permitted to gather users data for research purposes but who now agreed to get much more and share it commercially. The blueprint for the company which would become Cambridge Analytica - Kogan didn't make any money off of it he didn't he did it he did it for free and what he got out of it was the giant data set and what CA got out of it was also data everyone got data but Cambridge Analytica paid for it directly - if you look here in the underlying source code - - which which I wouldn't normally see - no you wouldn't normally see - it worked like this thousands of Facebook users were paid to download an app to fill out a personality survey with their consent which in turn let Dr. Kogan capture the users underlying data and then share it with Cambridge Analytica - so very simplistically you're going into the code behind the Facebook page you're dragging out these ID numbers you're putting them into a into an algorithm and we and outcomes a prediction of how you're likely to vote yes simple and smart because the app didn't just mine the respondents data crucially it swept up that of their friends to those who hadn't adjusted their privacy settings imagine I go and ask you I say hey if I give you $1 $2 could you fill out the survey for me just do it on this app and you say fine right I don't just capture what your responses are I capture all of the information about you from Facebook but also this app then crawls through your social network and captures all of that data also so by you filling out my survey I capture 300 records on average right and so that means that all the sudden I only need to engage fifty thousand seventy thousand a hundred thousand people to get a really big dataset really quickly and it's scaled really quickly it we were able to get upwards of fifty million plus Facebook records in the span of a couple months fifty million yeah over 50 million records from Facebook using this using this method and how many of those people behind those profiles were aware that their profiles had been used in this way almost none almost no and so claims Wiley began a Republican Big Data gold rush with Steve Bannon alt-right ideologue later a Cambridge Analytica vice president leading the charge should those Friends profiles have been used in the way that they were I don't think so I think they you know it was a big mistake to use this methods but why Facebook didn't you know make more enquiries when they started seeing that you know tens of millions of records were being pulled this way you know I don't know you'd have to ask Facebook that but Facebook at least in a technical sense facilitated the project because they they had applications that had these permissions in the first place Facebook learned of this in 2015 and yet it's taken them until today to come out publicly and say this never should have happened they've yet to acknowledge that this involved around 50 million users instead talking of two hundred and seventy thousand plus friends they've also been at pains to stress this wasn't a data breach in the sense that users by consent and friends through their default privacy settings agreed to Dr. Kogan capturing their data and they say they've since improved their systems but Kogan according to Facebook lied to them and violated their policies by passing on the data to Cambridge Analytica at the time that you were taking this data off Aleksandr Kogan which was yeah principally only for academic research purposes you knew you were treading a very thin ethical line presumably I think I think everyone I don't think I think everyone knew that you know we were waiting into a grey area it'd be it was an instance of if you don't ask questions you won't get an answer that you don't like Cambridge analytica rejects this arguing they had assurances from dr. Kogan that his actions were in line with Facebook's protocols Kogan in turn claims he had the right to use it for commercial purposes they and Chris Wiley all assured Facebook sometime ago that they deleted the data as requested but Facebook have now revealed some of that data reportedly might still exist hence their dramatic decision to suspend Cambridge analytica Alexander Kogan and Chris Wiley from Facebook while they investigate did you delete it immediately as I had already deleted it I had when they sent me when they sent me the the the letter that you're referring to I didn't have the data so did they check that you deleted the data no they were just satisfied with the form the only the only contact that I had was here's a forum fill it out and send it back and it's done so they took your word for it that you had deleted the data of over 50 million Facebook profiles yeah they didn't didn't do anything aside from sign this form - so just how significant was this data anyway of no use is Cambridge analytica's position fruitless is how their boss described the project to MPs recently here in Westminster yet Chris Wiley claims it was anything but and foreshadowed worse to come we spent almost a million dollars doing this it wasn't some tiny pilot project it was the the core of what Cambridge analytic I became it allowed us to to move into the the the hearts and minds of American voters in a way that had never been done before by the time Cambridge analytica had been hired by the Trump campaign - my first hour in office those people are gone - they had profiles from numerous datasets on more than 230 million Americans also Cambridge analytica boast - this is real data from the Republican primary enabling them as their boss Alexander Nix showed Channel four News two years ago to micro-target different personality types with bespoke emotionally resonant messages someone who's neurotic is someone who's quite emotional and might respond in this case to a stimulus of fear from stimulating us Republican campaigns to elections in Africa Asia and Beyond Cambridge analytica are now the big data strategists with the big name some allege however with little time for ethics among their number now the former insider who claims there's a dangerous alchemy to Cambridge analytica's art - there is a lack of awareness it is coercive people if I am studying you and I have enough information about you because you've curated your entire self online and I capture that I can I can anticipate what are your mental vulnerabilities what cognitive biases might you display in certain situations but haven't invited I can imagine wait that are you saying that Cambridge analytical lies in its political messaging because that's something they would completely deny they they they they knowingly misrepresent the truth in such a way that is conducive to their objective what's your proof for that I was there we worked on we worked on all kinds of experiments about what what what would what would lead a person from A to B but if you're working on behalf of a political client you're allowed to try and persuade voters persuade not manipulated about your message persuade not manipulated there's a difference but I ask you what the evidence for manipulation as opposed to trying to persuade this gets at the heart of you know why is it that you're taking this psychological approach why do you need to you know study neuroticism in people what's going to make them fearful it is the the the you know what is the what is by pre I was there I was there I set it up I was a research director like this is what it is some people might say it's rank hypocrisy for you to sort of try and claim the moral high ground now but at the time when you were involved you were instrumental in all of this totally you yes I want to continue in fact you were you were at the heart of it I was I was instrumental I was at the heart of it I agree with you but I was naive I made a mistake I made a big mistake and that's why I'm talking to you because the very least that I can do is to own up to that mistake why is wilee speaking out now revenge perhaps following an acrimonious legal dispute with Cambridge analytica after he left not so he says its remorse at having been involved in the first place Cambridge analytica denies Wiley's claims of a coercive manipulative and untruthful approach dismissing dismissing these as pure fantasy his legal fight with them they say has left him with an axe to grind driven by malice and intent upon damaging the company a company which they stress uses techniques similar to those other commercial agencies use but I know that there is bad blood between you and Cambridge analytica - you had a falling-out you know there was a legal dispute is this really about revenge - no because if it was about revenge I could have done this years ago they tried to sue me over you know their claims that I was somehow trying to steal their clients or to somehow interfere with their contractual relationships with other employees or what have you you know and we'll you know no I mean I first of all like I don't to work for the alt-right the the notion that I would want to somehow recreate Cambridge analytica is for me personally absurd because why would I why would I why would I leave if I wanted to recreate Cambridge Analytica I should have just stayed great but I didn't I chose to leave he is the data scientist who helped weaponize the data who embroiled in a growing facebook scandal now feels tainted by the new political order he thinks he helped create but he knows all about the power a carefully directed message can have he did it for Cambridge analytical back then just as he's doing it against them now.
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