Today let's talk about English you can use at hotel.

今天我們來談談住宿會使用的英文吧

Okay, it's very close to Chinese New Year now.

已經非常接近農曆新年了

I know a lot of people are planning their trips, or the trips are already planned, like me.

我知道有很多人正在計劃他們的旅行，或是已經像我一樣計畫好了。

I'm going on a trip during Chinese New Year time.

我在農曆年節都會出國去玩

It happens every year and mostly I would just go to Japan, and this time it's gonna be the same.

每年都會有這樣的計畫，大部分我會去日本，今年也是

If you're like me, sometimes I want to indulge myself a little bit.

如果你們像我一樣，有些時候想要對自己好一點

I don't want to stay in a crappy...

不想要住爛。。。

Sometimes, I would stay in residential areas, and I book the rooms through Airbnb.

有些時候我會住在住宅區，透過Airbnb訂房

And sometimes I will book a really nice hotel because I want to be nice to myself,

有些時候會想要住好一點的飯店，對自己好一點

especially during Chinese New Year time.

特別是在農曆年節的時候

And this time, I'm going to talk about when you book a hotel, you arranged everything,

這一次我們要說的就是當你訂房時，已經打理好每件事

and the real challenge comes when you are ready to check-in.

但最重要的挑戰是在check-in的時候

That is the moment when you are talking to real people.

這時候要跟真人說話

You're not looking at your computer. You're not looking at your app.

不是看著電腦也不是看著手機的APP

So you have to really start using your English.

所以就會使用英文

And we're gonna cover as much English as possible when you are at a hotel and you are making requests.

今天我們就盡量來說說在飯店提出需求時可能會使用的英文

The way that we're gonna introduce it is according to the time.

我們介紹的方式會根據時間順序

So we're gonna start with the check-in all the way to check out.

所以會從check-in一直到check-out

I hope this will cover all the English that you are going to use when you are staying at a hotel.

希望這樣能夠涵蓋所有可能會在飯店使用的英文

Of course a lot of times you can just use your gestures, or use your maybe Chinese,

當然很多時候你會靠手勢，或是甚至使用中文

or it depends on which country you go to, you can use whichever language you can have,

根據你待的地方不同，你也可能使用不同語言

or maybe they even offer a staff that can speak Chinese.

或是飯店會提供會說中文的人員

But you know what? If you really want to get whatever you want right away,

但你知道的，如果你想要快點得到你的需求

then it's never better than having the ability to speak a little bit of English, right ?

會說點英文總是好的，對吧？

And here we go. Check in.

我們就開始吧！入住

You know when you're checking in, not only will you have to give them your passport,

你知道的，當你在辦理入住時，不只要給他們護照

you also have to start talking about your reservation number and the name of yours,

還要告訴他們你的訂房號碼，還有你的名字

and also you might have to talk about how many nights you are going to stay there.

也可能還要告訴他們要住幾個晚上

When you're staying at a hotel, you're not calculating how many days you are staying there.

當你在飯店時，不是算天數，

You're going to use nights. Because that's the real time that you're gonna spend there, right?

你要算晚上，因為你真正待在那裡的時間是晚上，對吧？

And of course when you're checking in, there are a lot of requests you can make.

當然在check-in的時候你也可以提出你的需求

For example, you can ask for a single room. That is the room for only one person.

例如需要單人房，就是一個人入住

And you can also ask for a double room. That sometimes will be the same size as a single room,

也可以要求雙人房。有些時候跟單人房相同大小

but with a double sized mattress. That means it's just a little bit bigger than a single bed.

但有雙人床墊。意思就是床會比單人房大一些

And if you're traveling with your friends, you can either ask for a double sized bed, or twin beds.

如果你是和朋友一起住房，你可以要求是否要雙人床，或是雙單人床

Twin beds means you are sleeping in separate single beds.

雙單人床就是你們各別睡在兩張單人床上

That is always about the mattresses they're using.

這都是和那一種床墊有關

In many cases, you can choose whichever kind of sizes you want before you check in,

很多時候你可以在訂房的時候就要求好床的擺設

but you can also change it if it is available at the front desk when you are checking in.

但如果可以的話也可以在check-in的時候提出改變

And of course if you want to have a more luxurious experience,

當然如果你要有更奢華的經驗

you can also choose a queen sized bed or a king sized bed.

你也可以選擇加大雙人床或是特大號床

Normally a king sized bed is a little bit wider than a queen sized bed.

通常特大號床會比加大雙人床還要再寬一些

And other than the mattresses that you can choose, you can also choose the views that you have in the room.

除了床墊的大小可以選擇外，你也可以選擇你的窗景

You can simply tell the staff that you want a room with a view, either a mountain view or the ocean view.

你可以直接告訴人員你想要有景色的房間，如山景或是海景

It depends on where you go to. For example if you're staying in a city, you want a view,

就看你去的地方決定，如果你待在都市裡，想要有窗景

you can also ask for a room on a higher floor,

你也可以要求要高樓層

or of course if you feel more secured when you're staying on lower floors,

或是如果你待在低樓層比較有安全感

you can also ask for that.

你也可以提出要求

And there's always one more thing that I would ask for.

有一件事我一定會要求

It's non-smoking room.

那就是禁菸房

If you go to a country that a lot of people are smoking, for example like Japan,

如果你去一個很多人吸菸的國家，像是日本

it's very very important, especially when you have the same problem as me.

這非常的重要，特別是你如果有像我一樣的問題

I have allergy problems, so I cannot stay in the same room as a person who's smoking,

我有過敏的問題，我不能和一個抽菸的人待在同一個空間

let alone the furniture with residual smoke smell in it.

更不用說殘留煙味的傢俱了

So I would always choose a non-smoking room.

所以我總是會選擇禁菸房

A non-smoking room is opposed to a smoking room.

禁菸房是相對於吸菸房的

It depends on what kind of preference you have. You can choose whichever that you like.

就看你喜歡哪一種，你就可以提出要求

When you're checking in, it is also the time when you can ask about the breakfast for the next morning.

當你在辦理入住時，也會在這個時候詢問隔天的早餐

Sometimes they would offer you some kind of breakfast coupon.

有些時候他們會提供一張早餐券

That will be a piece of paper that guarantees that you can get your breakfast the next morning.

就是一張紙保證隔天的早餐

Some hotels don't offer that.

有些飯店是不提供早餐券的

You can just show up the next morning at the restaurant.

你可以直接隔天早上到餐廳

You tell them your room number, and you can enjoy your breakfast.

告訴他們房號，也一樣可以享受早餐

And that is at the checking in.

這就是辦理入住的部分

So let's move on to when you go into a room.

我們繼續看，進到房間

So after you go into the room, let's just talk about how I would usually check the rooms.

在進到房間之後，我就從我自己進到房間會檢查的事說起

I would go into the room. I would see if everything is there,

我會進到房間後檢查是不是有缺少什麼

including if there's an air conditioner, with a remote, of course.

包含是否有空調和遙控器，當然

Or sometimes they would have a heater if you go out during wintertime.

或是如果你是在冬天出國的話，有些時候會有暖氣

So you're gonna have to check if the heater is working,

要檢查看看暖氣是不是能夠運作

or you're gonna freeze at night, or it's gonna be very difficult for you to go through the night.

不然晚上會結凍，或是很難度過一個晚上

And then of course talking about the warmth, you cannot sleep without a quilt.

接下來既然談到了溫暖，晚上不能沒有棉被吧

You can also call it a cover. That is something that you put on top of yourself when you're sleeping.

也可以叫做 cover。就是晚上蓋在身上的東西啦

Sometimes people would just ask for an extra one.

有些時候人們會在要求多一件

Of course you can call the front desk, and ask for an extra one.

當然你也可以直接跟櫃台說，要求多一件棉被

And then if you're like me, I would a lot of times need two pillows.

然後如果你像我一樣，我會需要兩個枕頭

Because just one pillow is not enough for me.

因為一個對我來說不夠

I like to make sure that when I am sleeping in my bed, I sink into my bed, totally, including my head.

我喜歡睡覺的時候整個沈在床裡，包含頭

And then you want to make sure that if the TV is working, if the refrigerator is working.

然後要看看電視是不是能夠運作，冰箱是不是能運作

By the way, if you're staying in a very expensive hotel, don't eat anything from the refrigerator.

順便說一下，如果你待在一個很貴的飯店，不要隨便喝/吃冰箱裡的東西

They're super expensive. You don't want to pay for that after the stay.

他們會無敵貴。你隔天不會想看到帳單的

And then also don't try to switch all over to any TV channels you can watch,

然後也不要隨便轉看電視頻道

because sometimes the movies are not free.

因為有些時候有些電影不是免費的

You're gonna pay for them later and they don't tell you, not until when you're checking out.

你有可能會要付費，他們直到退房的時候才會告訴你

So be careful.

要特別小心

And then you might want to check if in the bathroom everything is there.

然後你可能要檢查看看浴室是不是該有的東西都有

There should be some kind of bathroom amenities.

應該要有一些洗浴用品

Amenities would be things that you use when you're taking a shower, when you're shaving.

Amenities就是你在洗澡或是刮鬍子需要的東西

So there should be a shower cap, maybe, or shampoo or shower gel.

大概還會有浴帽，或是洗髮乳，沐浴乳

And for guys you might need razors to shave. They always provide that.

男生可能還會需要刮鬍刀，通常都會有

There would be some combs for you to use.

可能還會有梳子

Most of them are disposable.

大部分都是拋棄式的（一次性的）

That means if you don't want to use them, you can just bring them with you.

意思就是如果你沒有要使用的話，都可以帶走

Since they were disposable, they're gonna throw them away, anyway.

既然是拋棄式的，他們都會丟棄（希望都有）

Sometimes, they would even provide bathrobes.

有時候他們會提供浴袍

That is for you to put on after you take a shower or take a bath.

就是讓你在洗完澡之後套上的

I've once stayed in a hotel that is so extravagant.

我曾經待過非常奢華的飯店

They even provide bath salt.

他們甚至提供了浴鹽

Bath salt is something you put into your bath, so there will be some kind of bubbles when... when you are taking a bath.

浴鹽就是泡澡的時候放進去，水裡就會有泡泡冒出來的東西

And something very nice about this is you can always ask for some extra ones if you need them.

很棒的是，如果你需要更多，都可以跟飯店要求

Oh... and then I forgot. You can always put on slippers that are provided by the hotel rooms.

喔。。。忘了提到，你也可以穿飯店提供的拖鞋

Sometimes they are made of cloth, and most of the times they are made of paper.

有些時候是布做的，大部分都是紙做的

Always disposable, so you can take them home.

全部都是可拋棄式的，都可以帶走

You cannot take the bathrobes home, by the way.

但順便說一下，浴袍是不能帶走的！

And there's also some complimentary coffee or tea bags that they offer.

還會有一些贈送的咖啡或茶包

Sometimes the coffees are instant coffees.

有時候咖啡是即溶咖啡

But from my experience, when I stayed in the hotels in Australia,

但從我在澳洲飯店的經驗

they always provide real coffee.

他們還是會提供真的咖啡的

And that'll be the ground coffee.

就是研磨咖啡

It's those little tiny capsules they made.

放在事先製作好的咖啡膠囊裡

And you put it into a coffee machine, and you can just drink a fresh cup of coffee every day in the morning,

然後你要放進一個咖啡機，就可以在早上享受一杯新鮮咖啡

or I drink coffee at night. It depends on whatever you want to drink them.

或是我都是晚上喝啦！就看你什麼時候想喝

And that is for the night.

這就是晚上的狀況

Let's fast forward to the time when you're checking out.

接下來我們快轉到退房的部分

When you're checking out, it's not necessarily the time that you have to go to the airport or ready to go home.

當你要退房的時候，不一定是要到機場或是要回家了

You want to stay in the city for a half more day, and you want to visit around.

你或許想要在城市裡多逛半天

So you can ask if you can store your luggage at the hotel front desk.

所以你可以詢問是否可以寄放行李在櫃台

Most hotels would provide that kind of service.

大部分的飯店都有提供這樣的服務

And if it is really time for you to check out, you can also ask the front desk if they provide any shuttle buses,

如果真的需要退房了，你可以詢問是否提供接駁車

or any kind of service for you to go to the airport.

或是任何服務可以送你到機場

Sometimes they would provide limousine for you to go to the airport.

有些時候飯店甚至提供豪華禮車送你到機場的服務

So that is easier. They can arrange the time for you.

這樣會比較簡單。他們也可以替你安排時間

And sometimes there are shuttle buses that are free.

有時候接駁車是免費的

Or they can hail a taxi for you. It's always easier and always safer if the hotel can provide the service for you.

或是他們也可以幫你叫計程車。由飯店提供這樣的服務比較安全也比較簡單

And of course you can always take the public transportation like I do whenever I go abroad.

當然你也可以達成大眾運輸工具，像我每次出國一樣

But in that case, you have to be very familiar with the whole system,

但這樣的話，你要非常熟悉那裡的系統

how it works, and how much money you can have to pay there.

如何達成和要付多少錢

And when you're checking out, you need to pay for the hotel service.

退房的時候要一併支付你使用的服務

Remember, this is the time when they're asking you whether you had any drinks from the refrigerator,

記得，這時候就是他們會為你是否有喝冰箱裡的飲料

or you've watched any kind of movie services on TV.

或是看任何電視電影服務的時候了

Don't forget that.

不要忘了

And you can either pay in cash or with a credit card.

付款的時候可以用現金或信用卡

And of course you can also have the Android pay, Samsung pay, and Apple pay.

當然你也可以使用安卓支付，三星支付，或是蘋果支付的服務

They offer a lot of discounts if you want to use them.

他們很多時候有打折

Discount it's also something you can ask for now.

折扣也是可以在這時候提出來的

And this is about it.

大概就是這樣

Right from when you're checking in, all the way to when you are checking out.

從登記入住一知道退房

So is there any other things that I've not mentioned?

還有任何我沒有提到的部分嗎？

I'm just talking according to my own experience.

我就是根據我個人的經驗來說的

There is a big chance that I miss something.

有很大的機會我沒有提到一些東西

So please make sure that you tell me.

請記得告訴我

You can just ask me in the comment area below, and I will answer you.

你可以直接在下面留言中詢問

If you like this video, make sure you click the like button down below,

如果你喜歡這個影片就按喜歡

or you can subscribe to my channel.

或是你也可以訂閱我的頻道

I'm going to enjoy my trip.

我要去旅行啦

I'll see you next time. Bye!

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