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  • (intense music)

  • - There's no dust or dirt here.

  • No small particles in the air.

  • Unlike out there, in the real world.

  • Which is why this bubble is

  • the only place for me to be to review

  • the new Samsung Galaxy Fold.

  • A device that comes with more warnings

  • than I ever thought possible.

  • (dramatic piano music)

  • Plus, I think about what we've learned since

  • the last time Samsung tried to launch this phone.

  • And, I said,

  • It wasn't ready.

  • The backlash was real.

  • This was supposed to by a Samsung Galaxy Fold review,

  • but it's not.

  • (crowd shouting)

  • (ominous music)

  • Even from the Korean media.

  • (speaking in foreign language)

  • Ultimately, Samsung revised the phone.

  • This new $2000 Fold has new protections from

  • the outside world.

  • Though, still requires quite a few protections from us.

  • And, so,

  • me and the new Galaxy Fold, we live here now.

  • (dramatic intense music)

  • Okay, we don't really live here.

  • But, first,

  • let's start with what's been fixed from

  • the first time around.

  • The Galaxy Fold is part phone and part tablet.

  • Inside the face of the big,

  • flexible 7.3 inch OLED screen isn't glass,

  • but plastic and the cover that once had visible edges

  • that I may have started to peel off is now tucked under

  • the display.

  • Samsung also strengthened this hinge

  • and put caps on this part of the screen

  • so no dirt or dust can get into it.

  • Samsung also says a new metal layer behind

  • the screen strengthens the device.

  • Still, compared to say,

  • this new Galaxy Note,

  • it all feels a little bit fragile,

  • even flimsy.

  • - So why is this screen so sensitive

  • to dirt, dust and pokes?

  • Well, science.

  • Glass doesn't bend, but can shatter.

  • Plastic bends, but can be punctured or stretched.

  • Samsung even includes a special case in the box.

  • I used the phone for the last week

  • and so far, so good.

  • Though, I accidentally left

  • a little dent in the screen with my fingernail.

  • When I first arrived here there was far more good than bad.

  • I really could see the benefits of a big, foldable screen.

  • The best thing about the phone?

  • The bigger, immersive apps.

  • Like Google Maps and YouTube.

  • It's really nice to be able to have

  • the bigger screen when you need it.

  • Apps like Instagram have even been resized for

  • the squarer shape.

  • You can't beat the size of this view finder either.

  • The cameras are what you'd expect from a Samsung phone.

  • Crisp, clear shots that sometimes are over-saturated.

  • Being able to split the screen

  • and look at email on one side

  • and my calendar on the other has also been a helpful trick.

  • You can do three windows but,

  • honestly, it's overkill.

  • Plus, battery life is impressive.

  • With two batteries inside, it lasts all day.

  • And the tablet streams video for 14 and a half hours.

  • And when I fold it up

  • and hold it to my ear it sounds pretty good

  • and the speaker is loud.

  • - [Joanna's Mom] Where are you calling from?

  • - A bubble.

  • I live in a bubble now.

  • - [Joanna's Mom] I am really beginning to worry about you.

  • - [Joanna] Then reality set in.

  • I realized I was still in a bubble.

  • And I quickly realized that the things

  • that make this a great tablet come at a pretty big cost.

  • The outside smaller screen,

  • which you use most when you quickly need to send an email

  • or a text is so small.

  • Like, need a magnifying glass, small.

  • And this black space on the top and bottom is an eyesore.

  • Taking photos of it reminds me of my first digital camera.

  • Plus you really need two hands to unfold it.

  • And yes, there's a giant crease in the middle of the screen

  • and you get used to it,

  • but it's there and then,

  • of course, there's the fragility.

  • Which is why I now live in a bubble.

  • A $2000 phone that's so easily broken

  • and needs to be handled so delicately seems like

  • a really bad idea for even

  • the wealthiest of bubble dwellers.

  • Samsung does throw in $149 screen replacement in

  • the first year, but after that it costs $599.

  • There's also 24/7 customer service for buyers.

  • - [Damian] Thank you for calling

  • Samsung Galaxy Premier service.

  • My name's Damian,

  • who do I have the pleasure of speaking with today?

  • - Hi, my name's Joanna.

  • Would you be my friend?

  • - [Damian] I'm sorry, what now?

  • - Unless you have access to

  • a beautiful bubble like this in the middle of nowhere,

  • I cannot recommend you buy the Samsung Galaxy Fold,

  • but I do recommend that you go check it out at a Best Buy

  • or AT&T store.

  • It's a great look at the future of our devices.

  • (intense music)

  • A future with bigger,

  • more expensive

  • and sturdier phones that we'll never wanna put down.

  • At least I've got a hot dog.

(intense music)

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