In this lesson, we will tell you how to handle sales calls from different institutions.

Hello, am I speaking with Jim?

Yes, who’s this?

This is Mike, calling on behalf of Signature Bank. You have been our client for five years. Right, Jim?

That’s right. What is this about?

Well, we are offering a higher interest rate if you open a savings account with Signature Bank.

Nah, I am fine with my current status.

Are you sure Jim? This is a great opportunity.

Yeah, I’m sure. Thanks for calling though.

Thanks for your time.

Hello Ma’am, I am calling from Coventry Health Care.

Yes, how can I help you?

Well, we are offering health insurance with better premiums to valued customers.

That’s great to hear. But I am satisfied with my current insurance.

I’m sure yours is a good one but we have medical centers all across the country and we also offer dental as well.

Just give me two minutes so that I can explain the details.

I’m really sorry but I have to go out. I’m already late.

No problem. Thanks for your time.

Am I speaking with Jim Novak?

Yes. This is Jim.

Jim, this is Jack from Bank of America. I have some good news.

Is that so? All right. I’m listening.

You have been banking with us for several years so you’ve been granted a credit card for your wife at no additional cost.

That’s great. So I’ll just have to pay for what I buy right?

That’s right, Mr. Novak.

Good to hear. My wife would love to have a credit card for herself.

Great. I’ll send someone over so that we can deal with the formalities.

Okay, let’s just schedule a day.

Hello?

Hi Nancy. This is Mike from AT&T Incorporation.

Yes, how can I help you?

Nancy you have been using our prepaid connection for a couple of years, right?

Yeah, that’s right.

How would you like a post-paid connection that allows you to make free unlimited voice calls to 3 AT&T numbers?

I would love that. But what’s the catch?

There’s no catch. There will be a monthly rental which you will have to pay, like any other post-paid connection.

Fantastic. Sign me up.

We are offering a higher interest rate if you open a savings account with Signature Bank.

I am satisfied with my current insurance.

we are offering health insurance with better premiums to valued customers.

I’ll send someone over so that we can deal with the formalities.

There will be a monthly rental which you will have to pay, like any other post-paid connection.