listener means being a great listener, and how you can be an active listener is first

of all, pay attention. And sometimes, this is where the noise gets in the way. You're

tired, you're hungry, you're bored; it's hard to listen, but you really need to be an active

listener. Force all that out. Listen to what it is the person is saying; evaluate it. And

sometimes it's real important to take notes, if it's appropriate. That way, you can write

down what it is that you think you hear. Sometimes this helps you stay a little more alert as

well. You can write it down, and them you can check back; okay, what I wrote here; what

I understand you said was, and then you've got a reference for later when the conversation

is over. You've done your active listening, you've gone away to do your work, and you've

got a reference note right there. Everybody is clear on what transpired during the sending

and the receiving of the message. Then there's no problems. But the thing about it is is

that listening really and truly is hard work, so if you want to be a good listener you gotta'

work at it, but I have all the faith in the world in you.