and in this tutorial, I'm going to teach you how to pass a Service Delivery Manager interview.

So, it does not matter which organization you are being interviewed for, for the position

of Service Delivery Manager, please do make sure you watch this tutorial from beginning

to end, because I'm going to give you some interview questions to prepare for, and more

importantly, some top-scoring answers! Now, before I do exactly that, a very warm welcome

to this interview training tutorial. My name is Richard McMunn. That's me there in the

center. The bald chap! I've been helping people to pass their interviews for about 20 years

now, and I always do that by giving you unique interview questions and answers that you can't

find anywhere else. Please do make sure you SUBSCRIBE to the channel by clicking the red

button below the video, and then you won't miss out on any of the weekly training videos

that I'm uploading. I would also appreciate it if I gave the video a LIKE. Thank you very

much. OK. Let's get into those Service Delivery Manager interview questions and top-scoring

answers. You can either take notes as I progress, or if you want to, if you prefer, you can

wait and I will tell you where you can download my full set of 25 Service Delivery Manager

Interview Questions and Top-Scoring Answers. So, question number one of your Service Delivery

Manager interview is guaranteed to be: Introduce yourself and tell me why you want to become

a Service Delivery manager? So, we need to make sure that you get off on a positive footing.

This is the first interview question. So we need to make sure we give them a powerful

response. Here it is: “I am a highly-driven, focused and accountable Service Delivery manager

who can be relied upon to consistently achieve all organizational and operational service

objectives. The main qualities, skills and experience I have gained during my career

to date, include exceptional organizing, planning and implementation skills, an ability to motivate,

inspire and lead others, and also very good communication and interpersonal skills that

mean I can get the most out of the people and the resources I am responsible for. I

want to become a Service Delivery manager primarily because, having studied the job

description and person specification in detail, I am one hundred percent confident the traits

and qualities I already possess are a strong match for the role. I thrive in a pressurized

environment where I am the person responsible for the effective delivery of organizational

services. If you hire me as your Service Delivery manager, I will not let you down.” So that

is loaded with powerful and positive keywords and phrases that will resonate in a strong

manner with the interview panel. You can take a note of that and use it during your response

to the first interview question. If you do that, you won't go wrong! Second question

of your Service Delivery Manager interview: Why do you want to work for our company as

a Service Delivery Manager? Again, this is guaranteed to come up. Here is my strong answer:

“As a Service Delivery manager, I believe it is important to choose your employer carefully.

To be effective in the role, you need clear objectives to work towards, an ambitious senior

management team to support you, and also the resources and the team members to be able

to achieve your goals. Having researched your company thoroughly prior to applying, it is

clear you are not only a leader in your field, but the ambitious plans you have for the future,

and the way you go about your business, gives me the confidence that I will be able to perform

my role as your Service Delivery manager for many years to come, if I am successful at

interview today.” Another great answer to the interview question: Why do you want to

work for our company? Next question of your Service Delivery Manager interview is: What

will you do within the first 30 days of starting as our Service Delivery Manager? So, we have

to have a plan in place. This question will catch the majority of people out because they

will be thinking on the spot of what they are going to do in the first 30 days. But

if you're fully prepared, you should already have a plan of action of what you're going

to do when you start as their Service Delivery Manager. It demonstrates that you've carried

out lots of research and you are competent in your role. So, here is what I suggest you

say to this interview question. “I already have a plan in place for what I want to achieve

within the first 30 days of starting. I will focus on three primary goals: Firstly, I will

obtain a very clear and distinct brief from you, the senior management team, on what it

is you want to me to achieve, and also the priorities you have for the business. This

will allow me to effectively hit the ground running and start contributing positively

to your service delivery objectives very soon after starting. Secondly, I will quickly get

to know my team as soon as possible, what drives them and also how we can work together,

collaboratively, to make sure what we do moving forward, is effective from a service delivery

perspective. Finally, I will create short-term, medium-term and long-term plans that clearly

define what both I, and the team I am leading will do, to ensure the organization continues

to thrive from a service delivery aspect moving forward into the future.” So, those three

things that you're going to do: you OBTAIN A BRIEF, you are going to GET TO KNOW YOUR

TEAM, and then you're going to create those all-important SHORT, MEDIUM AND LONG TERM

PLANS that define what you're going to do as a team. That's the perfect answer to that

question! Show that you’ve got a plan in place already, which shows you're fully prepared.

If you said that to me, you would already be the top candidate at the Service Delivery

Manager interview. Now, I've got two more questions to go through, so please do stick

around. As I said at the beginning, I will tell you where you can download my full set

of 25 Service Delivery Manager Interview Questions and High Scoring Answers. When you're ready,

you can CLICK THAT LINK in the top right-hand corner of the video and it will take it through

to my website where you can download the ones I've just gone through and a further 22 Service

Delivery Manager Interview Questions and Answers! Let's move onto the next one. In your opinion,

what are the main qualities needed to become a competent Service Delivery Manager? So,

this question is assessing your understanding of the person specification. Here we go: “You

need a multitude of different qualities to be able to perform your duties as a Service

Delivery manager competently. These include, a willingness to take full responsibility

for the delivery of your services; a thorough understanding of the customer service objectives

the organization is striving to achieve; exceptional leadership, interpersonal and communication

skills and also strong problem solving capabilities. You also need a willingness to be accountable

for not only your own actions, but the actions of your team; a detail orientated nature;

great attention to detail skills, and also a strong sense of ownership. Whilst there

are other important qualities needed on a daily basis, those I just mentioned form the

foundations for a highly effective and competent Service Delivery Manager.” Next question

of your Service Delivery Manager interview. So, as a Service Delivery Manager, how would

you define the Key Performance Indicators? Now, again, the majority of candidates will

have no idea what KPIs are. So, Key Performance Indicators are basically a set of standards

and objectives that you would implement to ensure the team you are managing will achieve

their objectives. Okay, so here's my suggested answer. “I would, first and foremost, set

clear objectives for the KPIs and ensure I obtain feedback from you, the senior management

team. Although I would have my own ideas and objectives in respect of service delivery

performance indicators, I would want to obtain as much feedback from other people within

the business, to ensure the KPIs are accurate, and achievable. I would then want to make

sure the KPIs were actionable. One thing I would absolutely want to make sure, is that

everyone within the service delivery team was onboard with them, and that they were

an integral part of their day-to-day activities. It would then be important to make sure I

review the KPIs during regular team meetings, and also our performance in respect of achieving

them. I would then evolve the KPIs as the months progressed, to keep up with the ever-changing

needs of the business. Once the KPIs were achieved, I would then discuss with my team

what we have learnt from the previous set, with a view to establishing new and more challenging

Key Performance Indicators to ensure the organization continues to move forward and grow.” That’s

a cracking answer to the question: As a Service Delivery Manager, how would you define the

Key Performance Indicators? So, if you would like my FULL SET of 25 Service Delivery Manager

Interview Questions and Answers, click that link in the top right hand corner of the video,

or go to my website PassMyInterview.com and you can you can find them on there as well.

I've also pinned the link in the top comment below this video. Whilst on the subject of

comments, if you've got any questions, please put them in the comments section below and

I'll be more than happy to answer them for you. I hope you've enjoyed that! I love teaching

you how to pass your interviews. Please don't forget to SUBSCRIBE and I would appreciate

it if you gave the video a LIKE. That always motivates me to do more for you, if you enjoy

the content. Thank you very much and I wish you all the best in your pursuit to passing

your Service Delivery Manager interview. Have a brilliant day.